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Hotel Portobelo

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Reception
Standard Double Room (Dos Camas Matrimoniales) | Premium bedding, down comforters, pillowtop beds, in-room safe
Standard Double Room (Dos Camas Matrimoniales) | Premium bedding, down comforters, pillowtop beds, in-room safe
Standard Double Room (Dos Camas Matrimoniales) | Premium bedding, down comforters, pillowtop beds, in-room safe
Standard Room | Premium bedding, down comforters, pillowtop beds, in-room safe

Overview of Hotel Portobelo

VIP Access

Hotel Portobelo

3.0 star property
3-star hotel in Downtown Guadalajara with restaurant and bar/lounge

9.2/10 Superb

1,046 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Free WiFi
  • Non-smoking
  • Air conditioning
  • Bar
  • 24/7 front desk
Map
Av Juarez No. 687 Col Centro, Guadalajara, JAL, 44100

Room options

About this area

What's nearby

  • In Downtown Guadalajara
  • Guadalajara Cathedral - 5 min drive
  • Avienda Chapultepec - 2 min drive
  • US Consulate General Guadalajara - 2 min drive
  • Jalisco Stadium - 18 min drive
  • Expo Guadalajara - 14 min drive
  • La Minerva - 14 min drive
  • Plaza Forum Tlaquepaque - 19 min drive
  • Plaza del Sol - 16 min drive
  • Zoologico Guadalajara - 24 min drive
  • Basilica de Zapopan - 26 min drive

Getting around

  • Don Miguel Hidalgo y Costilla Intl. Airport (GDL) - 39 min drive
  • Juarez Station - 1 min walk
  • Refugio Station - 10 min walk
  • Plaza Universidad Station - 10 min walk

Restaurants

  • Churros La Bombilla - 3 min walk
  • Chai - 4 min walk
  • Tortas Ahogadas Enrique El Viejo - 4 min walk
  • Wing's Army - 4 min walk
  • Café Madoka - 4 min walk
Map

About this property

Hotel Portobelo

Hotel Portobelo puts you 3.8 mi (6.1 km) from Plaza del Sol and 5.6 mi (9.1 km) from Basilica de Zapopan. For a bite to eat, guests can check out PBH, which serves Mexican cuisine and is open for breakfast. The overall value and spacious guestrooms get great marks from fellow travelers. The property is just a short walk to public transportation: Juarez Station is steps away and Refugio Station is 10 minutes.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Property is disinfected using an electrostatic sprayer
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available through room service
This information is provided by our partners.

At a glance

Hotel size

  • 86 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - anytime
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children (5 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Onsite extended parking
  • Wheelchair-accessible parking on site
  • Height restrictions apply for onsite parking
  • Onsite parking includes off-street options
  • Free offsite parking nearby

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Continental breakfast (surcharge) each morning 7:00 AM–noon
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • 24-hour room service

Traveling with children

  • Children stay free (see details)

Working away

  • Business center

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff

Facilities

  • 1 building/tower
  • Built in 2007
  • Safe-deposit box at front desk

Accessibility

  • Wheelchair accessible
  • Braille/raised signage
  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • 32-inch LCD TV
  • Premium cable channels
  • First-run movies

Home comfort

  • Air conditioning (climate-controlled)
  • Iron/ironing board

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Pillowtop mattress

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

PBH - This restaurant specializes in Mexican cuisine and serves breakfast only.

Fees & policies

Optional extras

  • Continental breakfast is offered for an extra charge of approximately MXN 130–350 for adults, and MXN 130–350 for children

Parking

  • Parking height restrictions apply

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.

Contactless check-out is available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

Policies

<p>Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site. </p><p>This property accepts credit cards, debit cards and cash.</p>

Also known as

Hotel Portobelo
Hotel Portobelo Guadalajara
Portobelo Guadalajara
Portobelo Hotel
Hotel Portobelo Hotel
Hotel Portobelo Guadalajara
Hotel Portobelo Hotel Guadalajara

Frequently asked questions

Does Hotel Portobelo offer free cancellation for a full refund?
Yes, Hotel Portobelo does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Hotel Portobelo?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Hotel Portobelo?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Hotel Portobelo?
Yes, there's free self parking.
What are the check-in and check-out times at Hotel Portobelo?
You can check in from 3:00 PM - anytime. Check-out time is noon. Contactless check-out is available.
Is there an onsite casino at Hotel Portobelo?
No, this hotel doesn't have a casino, but Majestic Casino (8-min drive) is nearby.
Are there restaurants at or near Hotel Portobelo?
Yes, PBH offers Mexican cuisine. Nearby restaurants include Chai (4-min walk), Tortas Ahogadas Enrique El Viejo (4-min walk), and Wing's Army (4-min walk).
What's the area around Hotel Portobelo like?
Hotel Portobelo is in Downtown Guadalajara, a short 1-minute walk from Juarez Station and 11 minutes' walk from Guadalajara Cathedral.

Reviews

9.2

Superb

9.4/10

Cleanliness

9.1/10

Staff & service

9.0/10

Amenities

9.3/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Exceptional

Loved this place
This place is incredible! Beautiful hotel in a great location. Spacious rooms, hot water with great pressure in the walk-in showers, excellent wi-fi. I have never seen hotel staff working so hard and the room was spotless. Front desk was friendly and accommodating and the gentleman in the lobby greeting everyone was so sweet with a big smile and greeting for everyone. The bar and restaurant on the premises were both top-notch. Easy walk to the park, the historic district and right at a subway stop. It's a busy street, so ask for a room in the back of the hotel. I extended my stay because it was so great - a five star hotel at a bargain price!
Lorenzo, 2-night trip
Verified Hotels.com guest review

6/10 Good

Roberto, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Armine, 9-night trip
Verified Hotels.com guest review

10/10 Exceptional

Alfredo, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Excelente
Siempre han sido mi primera opción cuando voy a Guadalajara, por su excelente servicio y por su buena ubicación
Gustavo, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent location
ERIKA LIZETH, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Best hotel in Mexico so far
Best hotel in Mexico over our 14 day trip. Quiet and Europian standards. Book this if staying here. Hotel is modern friendly helpful and as per photos.
Satish, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Walking distance from city center and cathedrals. Very clean and confortable rooms
Verified Expedia guest review

10/10 Exceptional

Nice and clean,good location.
Carlos, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

The hotel is very good person it’s very nice service is very good
Roberto, 2-night family trip
Verified Expedia guest review