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Al Marwa Rayhaan by Rotana

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Interior
Minibar, in-room safe, desk, laptop workspace
Minibar, in-room safe, desk, laptop workspace
Minibar, in-room safe, desk, laptop workspace
Minibar, in-room safe, desk, laptop workspace

Overview of Al Marwa Rayhaan by Rotana

Al Marwa Rayhaan by Rotana

5.0 star property
Luxury hotel with 2 restaurants, connected to a shopping center, near Well of Zamzam

7.6/10 Good

412 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Free WiFi
  • Airport transfer
  • Non-smoking
  • Air conditioning
  • Refrigerator
Map
Abraj Al Bait Ajyad Street, King Abdul Aziz Gate, Mecca, Makkah, 24231

Room options

About this area

Getting around

  • King Abdulaziz Intl. Airport (JED) - 62 min drive
  • Airport shuttle (surcharge)

Restaurants

  • Al Qasr - 2 min walk
  • Starbucks - 3 min walk
  • Smashburger - 4 min walk
  • Simit Sarayi Makkah - 4 min walk
  • Al-Tayebat Restaurant - 6 min walk

About this property

Al Marwa Rayhaan by Rotana

Putting you within a 10-minute drive of Great Mosque of Mecca, Al Marwa Rayhaan by Rotana features a rooftop terrace and offers an airport shuttle (available 24 hours) for SAR 300 per person. For a bite to eat, guests can check out Al Bayt, one of 2 restaurants, which serves international cuisine and is open for breakfast, lunch, and dinner. This luxurious hotel is also within just a 10-minute walk of Kaaba. Fellow travelers say great things about the location and spacious guestrooms.

Languages

Arabic, English, Filipino, Hindi, Indonesian, Japanese, Spanish, Urdu

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Property is disinfected using an electrostatic sprayer
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows industry cleaning and disinfection practices of Ecolab (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest accommodations are accessible via mobile device
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 503 rooms
  • Arranged over 25 floors

Arriving/Leaving

  • Check-in time from 4:00 PM - midnight
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is 1:00 PM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions
  • This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 18
  • Local laws may restrict unmarried guests from sharing a room

Children

  • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free secured, uncovered onsite valet parking
  • Onsite self parking (SAR 150 per day)
  • Onsite parking limited

Transfers

  • Airport shuttle (available 24 hours)*

Other information

  • Smoke-free property
  • No alcohol allowed onsite

Property amenities

Food and drink

  • English breakfast (surcharge) each morning 6 AM–10:30 AM
  • 2 restaurants
  • Coffee shop
  • Coffee/tea in a common area
  • 24-hour room service

Traveling with children

  • Children stay free (see details)
  • Baby bath
  • Bed rails
  • Corner guards
  • Fireplace gate

What to do

  • Shopping
  • Access to nearby health club

Working away

  • Business center
  • Coworking spaces

Services

  • 24-hour front desk
  • Concierge services
  • Limo or town car service
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Built in 2006
  • Rooftop terrace
  • Fireplace in lobby
  • Designer stores on site

Accessibility

  • Wheelchair accessible
  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair-accessible path to elevator
  • Wheelchairs available on site

Languages

  • Arabic
  • English
  • Filipino
  • Hindi
  • Indonesian
  • Japanese
  • Spanish
  • Urdu

Room amenities

Be entertained

  • 32-inch flat-screen TV
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)

What to enjoy

  • In-room massage
  • Fireplace
  • Separate sitting area

Freshen up

  • Shower only
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Chef
  • Refrigerator
  • Free bottled water
  • In-room dining only
  • Paper towels

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Mobile key entry
  • Restaurant dining guide

Special features

Dining

Al Bayt - This diner specializes in international cuisine and serves breakfast, lunch, and dinner.
Al Dyafa - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
Al Shorfa - This buffet restaurant specializes in international cuisine and serves dinner only. Open daily.
Hala Cafe - This café specializes in international cuisine and serves light fare only. Open 24 hours. Open daily.

Fees & policies

Refundable deposits

  • Deposit is payable by wire transfer and is due within 24 hours of booking the reservation

Optional extras

  • English breakfast is offered for an extra charge of SAR 50 for adults and SAR 25 for children (approximately)
  • Airport shuttle service is offered for an extra charge of SAR 300 per person (one-way)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge of 50 percent of room rate (subject to availability)

Children & extra beds

  • Rollaway beds are available for SAR 150.0 per night
  • Guests must contact this property in advance to reserve cribs/infant beds

Parking

  • Self parking costs SAR 150 per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; guests can access their rooms with a mobile device; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 72 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).

Policies

Only Muslims are allowed to enter the holy cities of Mecca and Medina.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Onsite parties or group events are strictly prohibited.

Long-term renters welcome.

This property uses eco-friendly cleaning products.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards and debit cards. Cash is not accepted.

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Also known as

Al Marwa Makkah
Al Marwa Rayhaan Rotana Makkah Hotel Mecca
Al Marwa Rayhaan Rotana Makkah Mecca
Marwa Al Rayhaan Makkah
Marwa Rayhaan Makkah
Marwa Rayhaan Rotana Makkah
Marwa Rotana
Marwa Rotana Makkah
Rotana Makkah
Rotana Marwa Makkah
Al Marwa Rayhaan By Rotana-Makkah Hotel Mecca
Al Marwa Rayhaan By Rotana-Makkah Mecca
Al Marwa Rayhaan Rotana Hotel Mecca
Al Marwa Rayhaan Rotana Hotel
Al Marwa Rayhaan Rotana Mecca
Al Marwa Rayhaan Rotana
Al Marwa Rayhaan by Rotana Hotel
Al Marwa Rayhaan by Rotana Mecca
Al Marwa Rayhaan by Rotana Hotel Mecca

Frequently asked questions

Is Al Marwa Rayhaan by Rotana currently open?
This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.
What are the cleanliness and hygiene measures currently in place at Al Marwa Rayhaan by Rotana?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Al Marwa Rayhaan by Rotana?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Al Marwa Rayhaan by Rotana?
Yes, there's free valet parking. Parking spots may be limited.
Is airport shuttle service offered by Al Marwa Rayhaan by Rotana?
Yes, an airport shuttle is available. The charge is SAR 300 per person one-way.
What are the check-in and check-out times at Al Marwa Rayhaan by Rotana?
You can check in from 4:00 PM - midnight. There's a charge for early check-in (subject to availability). Check-out time is 1:00 PM. Late check-out is available for a 50% charge (subject to availability). Contactless check-in and check-out are available.
What is there to do at Al Marwa Rayhaan by Rotana and nearby?
Al Marwa Rayhaan by Rotana has access to a nearby health club.
Are there restaurants at or near Al Marwa Rayhaan by Rotana?
Yes, there are 2 onsite restaurants, featuring international cuisine. Nearby restaurants include Smashburger (4-min walk), Simit Sarayi Makkah (4-min walk), and Al-Tayebat Restaurant (6-min walk).
What's the area around Al Marwa Rayhaan by Rotana like?
Al Marwa Rayhaan by Rotana is in the heart of Mecca, a short 5-minute walk from Great Mosque of Mecca and 5 minutes' walk from Kaaba. Travelers love the hotel's prime location.

Overall score and ratings

7.6

Good

7.7/10

Cleanliness

7.5/10

Staff & service

8.3/10

Amenities

7.6/10

Property conditions & facilities

10/10 Exceptional

brilliant customer service ! 5 *****
Amazing service Noah the receptionist who help check us in was wonderfully polite and very helpful. Very polite and welcoming. Brilliant customer service. Great staff And helpful bell ppl too. All round 5 stars. Will be recommending this hotel to friends and family as well as colleagues.
1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Fantastic
Excellent service and staff. In Sha Allah always recommended. Whenever I visit Mecca i preferre to stay at AL Marwa Rayhaan by Rotana.😊
Faisal, 1-night family trip
Verified Hotels.com guest review

4/10 Fair

3-night trip
Verified Expedia guest review

10/10 Exceptional

Great room cleaning service. Friendly staff. Spoke english
2-night trip
Verified Expedia guest review

6/10 Good

1-night trip
Verified Expedia guest review

10/10 Exceptional

2-night trip
Verified Wotif guest review

10/10 Exceptional

it is a very good hotel. staff and rom and view . Noah is very goog man in a service staff, I will come back again to the hotel if iI will visit makah next year or in ramadan
Abdrahman, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Wonderful Stay
Hotel is great however one of my friends working at the hotel, who made it excellent.
Jakey, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Nice cooperative receptionists Cleaning need more attention
Ahmed, 1-night trip
Verified Hotels.com guest review

8/10 Very good

TAMER, 1-night family trip
Verified Hotels.com guest review