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Iberostar Quetzal All Inclusive

Photo gallery for Iberostar Quetzal All Inclusive

On the beach, white sand, sun loungers, beach umbrellas
Aerial view
Premium bedding, down comforters, free minibar, in-room safe
Front of property - evening/night
Shower, eco-friendly toiletries, hair dryer

Overview of Iberostar Quetzal All Inclusive

VIP Access
UNESCO Sustainable Travel Pledge

Iberostar Quetzal All Inclusive

4.5 star property
Upscale beachfront aparthotel with spa, near Quinta Avenida

8.6/10 Fabulous

1,158 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
Map
Avenida Xaman Ha Lote Hotelero No. 2, Playa del Carmen, QROO, 77710

Guests rated this location 9.1/10 - Wonderful

Main amenities
  • 3 restaurants and 3 poolside bars
  • 350 smoke-free apartments
  • 4 outdoor pools
  • 7 bars/lounges
  • Daily housekeeping
  • Fitness center
  • Free children's club
  • Free supervised childcare
  • Full-service spa
  • On the beach
  • Sauna
  • Steam room
Feel at home
  • Babysitting (surcharge)
  • Children stay free
  • Children's club
  • Children's pool
  • Playground on site
  • Private bathroom

Room options

About this area

What's nearby

  • In Playacar
  • Quinta Avenida - 34 min walk
  • Playa del Carmen Main Beach - 35 min walk
  • Playacar Golf Club - 3 min drive
  • Playa del Carmen Maritime Terminal - 6 min drive
  • Mamitas Beach - 18 min drive
  • Xplor Theme Park - 9 min drive
  • Xcaret Eco Theme Park - 13 min drive
  • Ferry to Cozumel - 12 min drive
  • Gran Coyote Golf - 12 min drive
  • El Camaleon Mayakoba Golf Course - 16 min drive

Getting around

  • Cozumel Intl. Airport (CZM) - 12.4 miles/20 km
  • Cancun Intl. Airport (CUN) - 33.2 miles/53.5 km

Restaurants

  • Blue Moon Beach Bar Sandos Select Club - 9 min walk
  • Desayuno Don Juan - 4 min walk
  • Festival Grand Buffet - 8 min walk
  • Rosa Roja - 5 min walk
  • Turquesa - 11 min walk
Map

About this property

Iberostar Quetzal All Inclusive

At Iberostar Quetzal All Inclusive, you can spend time at the beach enjoying beach umbrellas, beach massages, and beachside drinks, plus you'll be within a 10-minute drive of Quinta Avenida. 4 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps, and hydrotherapy. Bonsai Restaurant, one of 3 restaurants, serves Japanese cuisine and is open for dinner. There are 3 poolside bars and a free kid's club, and apartments get the details right with free minibar items and premium bedding. Fellow travelers like the pool and helpful staff.

All-inclusive

This aparthotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Sailing
Snorkeling
Windsurfing

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics

Languages

English, French, German, Italian, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Property is professionally cleaned
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Property is disinfected using an electrostatic sprayer
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

At a glance

Arriving/Leaving

  • Check-in time from 3:00 PM - 11:00 PM
  • Late check-in subject to availability
  • Minimum check-in age: 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (2 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)
  • Babysitting*
  • Free supervised childcare
  • Free children's club

Pets

  • Pets not allowed

Property amenities

Beach

  • Beach massages
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • On the beach

Pool/Spa

  • 4 outdoor pools
  • Umbrellas
  • Sun loungers
  • Spa tub
  • Sauna
  • Steam room
  • Massages
  • Spa services
  • 3 treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Hydrotherapy
  • Swedish massages
  • Body treatments
  • Facials
  • Body scrubs
  • Hot stone massages
  • Sports massage
  • Deep-tissue massages

Internet

  • Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Family friendly

  • Children stay free (see details)
  • Children's games
  • Children's pool
  • Free children's club
  • Free supervised childcare
  • Playground

Restaurants on site

  • Bonsai Restaurant
  • La Gondola Restaurant
  • La Hacienda
  • Mare Nostrum Restaurant
  • Uxmal Restaurant

Food and drink

  • Water dispenser

Dining

  • 3 restaurants
  • 3 poolside bars, 7 bars/lounges and 1 beach bar
  • Stocked minibar (free)

Bedrooms

  • Premium bedding
  • Bed sheets provided
  • Down comforter

Bathrooms

  • Shower
  • Eco-friendly toiletries
  • Free toiletries
  • Hair dryer

Entertainment

  • Pool or billiards table
  • Flat-screen TV with satellite service

Outdoor areas

  • Balcony
  • Garden

Laundry

  • Dry cleaning/laundry service

Work spaces

  • Conference space
  • Laptop workspace

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • No elevators
  • Wheelchair accessible (with limits)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Smoke-free property

Services and conveniences

  • Blackout drapes/curtains
  • Concierge services
  • Daily housekeeping
  • Iron/ironing board
  • Luggage storage
  • Multilingual staff
  • Phone
  • Safe
  • Safe at front desk
  • Tour/ticket assistance

Location highlights

  • In the entertainment district
  • In the shopping district
  • Near the airport
  • Near the boardwalk
  • Near the ocean
  • Near the sea
  • On the waterfront

Things to do

  • Fitness center
  • Nature reserve
  • Kayaking on site
  • Tennis on site
  • Yoga classes on site
  • Tennis lessons on site
  • Windsurfing on site
  • Scuba diving on site
  • Ecotours nearby
  • Snorkeling nearby
  • Golf nearby
  • Theme parks nearby

General

  • 3 floors
  • 350 rooms
  • Composting
  • Recycling
  • Romance packages available

Special features

Spa

Spa Sensations has 3 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna and a spa tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

Bonsai Restaurant - This fine-dining restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required.
Mare Nostrum Restaurant - This restaurant specializes in seafood and serves dinner only. Reservations are required.
La Gondola Restaurant - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required.
Uxmal Restaurant - This steakhouse serves dinner only. Reservations are required.
La Hacienda - This restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: MXN 31.12 per accommodation, per night

Optional extras

  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • In-room babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is professionally cleaned; the property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global).

Policies

<p>Only registered guests are allowed in the guestrooms. </p> <p>This property does not have elevators. </p><p>This property uses eco-friendly cleaning products. </p><p>Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property. </p><p>This property accepts credit cards, debit cards and cash.</p>

Also known as

Iberostar Quetzal
Iberostar Quetzal All Inclusive
Iberostar Quetzal All Inclusive Playa del Carmen
Iberostar Quetzal Playa del Carmen
Quetzal Iberostar
Iberostar Hotel Quetzal Playacar
Iberostar Quetzal Playacar Hotel Playa Del Carmen
Iberostar Quetzal Playacar Riviera Maya/Playa Del Carmen, Mexico
Iberostar Quetzal All Inclusive All-inclusive property
Iberostar Quetzal Inclusive i
Iberostar Quetzal Inclusive
Iberostar Quetzal All Inclusive Aparthotel
Iberostar Quetzal All Inclusive Playa del Carmen
Iberostar Quetzal All Inclusive Aparthotel Playa del Carmen

Frequently asked questions

Does Iberostar Quetzal All Inclusive offer free cancellation for a full refund?
Yes, Iberostar Quetzal All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Iberostar Quetzal All Inclusive?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Iberostar Quetzal All Inclusive?
Yes, there are 4 outdoor pools and a children's pool.
Are pets allowed at Iberostar Quetzal All Inclusive?
Sorry, pets aren't allowed.
Is parking offered on site at Iberostar Quetzal All Inclusive?
Yes, there's free self and valet parking.
What are the check-in and check-out times at Iberostar Quetzal All Inclusive?
You can check in from 3:00 PM - 11:00 PM. Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.
What is there to do at Iberostar Quetzal All Inclusive and nearby?
Have fun with onsite activities like kayaking, windsurfing, and scuba diving and improve your game at the onsite tennis courts. Additional recreation onsite includes yoga. Indulge in a treatment at the spa and enjoy a swim in one of the 4 outdoor swimming pools. Iberostar Quetzal All Inclusive also has 3 poolside bars, 7 bars, and a sauna, as well as a steam room and a garden.
Are there restaurants at or near Iberostar Quetzal All Inclusive?
Yes, there are 3 onsite restaurants, featuring Japanese cuisine.
Does Iberostar Quetzal All Inclusive have any outdoor private spaces?
Yes, each apartment features a balcony.
What's the area around Iberostar Quetzal All Inclusive like?
Iberostar Quetzal All Inclusive is located on the waterfront in Playacar, a short 4-minute walk from Piste Cyclable sur Paseo Xaman-Ha and 17 minutes' walk from Mahi Golf Course. Travelers love the aparthotel's prime location.

Reviews

8.6

Fabulous

9.1/10

Cleanliness

8.9/10

Staff & service

8.4/10

Amenities

8.5/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Very good

Poor Communication but beautiful resort
From the moment of checking in, we were given sales pitches for their star prestige club. We repeated over and over again that we were not interested in joining. Instead we paid extra daily for an upgraded room in a building closer to the beach. Well we made our dinner reservations after we paid that extra fee and we’re told we’d be given a different room all within 1.5 hours of arriving to the hotel. We had to ask multiple times what room we would be in and finally after close to 2 hours we were given our new room number. We inquired about our dinner reservations being made without knowing our room number and we’re told it was fine and they would just look it up by our last name. We never received the “ticket” that we were supposed to get that serves as a receipt for your reservations for dinner. Well we inquired several more times through our stay and we’re told our reservations never existed. On our last night they wouldn’t let us into the restaurant we had reservations at, even though the hostess told me our name was on the list and even let me take a picture of it. Another issue we had was that we decided to pay per day for the access to the member side of the beach. When booking that portion, my credit card was charged for 2 additional fees. Otherwise, this is a gorgeous and kid-friendly resort. This was our 4th visit to this location and by far the worst customer experience we've ever had in all of our vacations. Very disappointing that they focus more on
Krista, 5-night family trip
Verified Hotels.com guest review

10/10 Exceptional

4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Iberostar Quetzal - Excellent!
Great stay - 7 nights. Hotel is gorgeous and the jungle is beautiful. The staff were the absolutely nicest Ive ever encountered. Food was fantastic and the entertainment was good. We are planning our next stay at the Quetzal as a result of our great experience.
Norman, 7-night trip
Verified Hotels.com guest review

10/10 Exceptional

Aaron, 3-night trip with friends
Verified Hotels.com guest review

2/10 Poor

Iberostar is the worst. We spent a week at Occidental and a week at Iberostar. Occidental is a Ritz next to Disneyland. Iberostar is a Motel 6 by a highway. Iberostar is a dated property with no upkeep. It is sliced in between another hotel and a strange property in the middle of unsafe residential neighborhood. It is far away from everything. There is no room service, the rooms are small, dated and stinky., two cans of junk in the mini-bar. The restaurant food is great if you plan on vomiting daily. Restaurant service is non-existent. Tons of people packed liked sardines on a tiny slice of a beach with a constant fight for a beach chair. Looking for a vacation nightmare? Look no more - Iberostar is here. If you are planning on having an enjoyable vacation at a truly exceptional, well-manicured place with excellent food, terrific service and amazing grounds - go to Occidental. BTW, Occidental is a walking distance from the amazing Xcaret park (a small Disneyland)! Overall, Iberostar is the worst of the dozens of all-inclusives we’ve been to.
Verified Expedia guest review

8/10 Very good

This is a great place to stay and getaway from it all. It's a quiet and large property, with a great beach. The staff are amazing and happy. The food is a bit of a let down in the themed restaurants, but the buffet is very good. Avoid the smokehouse restaurant at all costs, as the food is terrible and not smoked on the property as they claim. There is no smoker there, so this is false advertising. The Japanese is also to avoid, as they use the same utensils on the raw chicken, beef and shrimp, as they use cooking the veg and the pre-cooked rice. Apart from that, you will really enjoy your stay here
Verified Expedia guest review

10/10 Exceptional

Verified Expedia guest review

6/10 Good

Beautiful jungle like setting with lots of birds and setting, great sandy beach and easy access to the sea (no rocks), food was really good, good service - our needs were quickly addressed. Property is run down, which shows (sink was clogged, poor water pressure, everything looks shabby), poor entertainment with not many things going on, roof is common areas leaking which was fixed by buckets and rugs, small gym. Expedia promised VIP perk which we didn’t get and nobody at hotel knew about it.
Verified Expedia guest review

10/10 Exceptional

Excellent food and drinks. Amazing resort!!
Verified Expedia guest review

8/10 Very good

Easy excess to the beach and restaurants
Verified Expedia guest review