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Hope Lake Lodge & Indoor Waterpark, Cortland

3.5 stars3.5 stars
2000 NYS Rt. 392CortlandNY13045United States of America
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Excellent4.1 / 5
Room
Great room
Location
Great location
Amenities
Great amenities
Cleanliness
Clean
117See all 117 Hotels.com reviews
From 639 reviewsTripAdvisor Traveller Rating

Hope Lake Lodge & Indoor Waterpark, Cortland

from $199 CAD
  • Deluxe Suite - Waterpark Access Additional
  • Family Suite - Waterpark Access Additional
  • Deluxe Family Suite - Waterpark Access Additional
  • Traditional Suite, 1 Queen Bed with Sofabed - Waterpark Access Additional

At a glance

Key facts

Hotel size

  • This hotel has 106 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • 24-hour check-in
  • Check-out time is 11 AM
  • Express check-out

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 21

Travelling with others

Children

  • Babysitting/childcare *

  • Free children's club

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Free valet parking

Offsite

  • Free ski shuttle

Other information

  • Smoke-free property

Also known as

  • Hope Lake Indoor Waterpark
  • Hope Lake Indoor Waterpark Cortland
  • Hope Lake Lodge
  • Hope Lake Lodge & Indoor Waterpark
  • Hope Lake Lodge & Indoor Waterpark Cortland
  • Indoor Lodge

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • Resort fee: 8 percent of room rate

Resort fee inclusions:

  • Pool access
  • Fitness center access
  • Shuttle service
  • Ski storage
  • Concierge/valet service
  • Parking

Inclusions may be listed elsewhere on the page as free or for a surcharge.

Optional extras

Cooked-to-order breakfast is offered for an extra charge of USD 10 per person (approximately)

Babysitting/childcare is available for an extra charge

In the hotel

Taking the kids?
  • Children's club (free)
  • Supervised childcare/activities (surcharge)
Food and drink
  • Cooked-to-order breakfast (surcharge)
  • 2 coffee shops/cafés
  • Restaurant
  • Bar/lounge
  • Snack bar/deli
  • Room service (during limited hours)
Things to do
  • Indoor pool
  • Outdoor pool
  • Ski-in/ski-out access
  • Free ski shuttle
  • 24-hour fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Water park access (surcharge)
  • Pool sun loungers
  • Ski storage
  • Spa tub
  • Ski passes available
  • Sauna
  • Arcade/game room
Working away
  • Number of meeting rooms - 2
  • Conference space
  • Meeting rooms 2
  • Conference space size (feet) - 4500
  • Conference space size (meters) - 405
  • Conference center
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Year Built 2009
  • Elevator/lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Picnic area
  • Fireplace in lobby
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Down comforter
  • Sofa bed
  • Sofa bed size queen
  • Premium bedding
  • Pillowtop mattress
Things to enjoy
  • Fireplace
Freshen up
  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
Be entertained
  • 32-inch flat-screen TV
  • Cable TV channels
  • DVD player
Stay connected
  • Desk
  • Free WiFi
  • Free local calls
Food and drink
  • Refrigerator
  • Microwave
  • Kitchen
  • Stovetop
  • Cookware, dishware, and utensils
  • Dishwasher
More
  • Daily housekeeping
  • Connecting/adjoining rooms available

Special features

Spa

Waterfalls Spa has 2 treatment rooms. Services include massages, facials, body wraps, and body scrubs. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Dining

Acorn Grill - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Ski

  • Ski-in/ski-out access
  • Ski passes available
  • Free ski shuttle
  • Ski storage
  • Ski lifts nearby
  • Ski runs nearby
  • Ski lessons on site
  • Ski equipment rentals on site
  • Cross-country skiing on site
  • Downhill skiing on site
  • Snow tubing on site
  • Snowboarding on site
  • Snowshoeing on site
  • Snowmobiling nearby

Hope Lake Lodge & Indoor Waterpark, Cortland’s small print

Also known as

  • Hope Lake Indoor Waterpark
  • Hope Lake Indoor Waterpark Cortland
  • Hope Lake Lodge
  • Hope Lake Lodge & Indoor Waterpark
  • Hope Lake Lodge & Indoor Waterpark Cortland
  • Indoor Lodge

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • Resort fee: 8 percent of room rate

Resort fee inclusions:

  • Pool access
  • Fitness center access
  • Shuttle service
  • Ski storage
  • Concierge/valet service
  • Parking

Inclusions may be listed elsewhere on the page as free or for a surcharge.

Optional extras

Cooked-to-order breakfast is offered for an extra charge of USD 10 per person (approximately)

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.1 /5 from 117 reviews

Hope Lake Lodge & Indoor Waterpark, Cortland
Good3.0 / 5
Nice place, horrible food.
The lodge was nice and what you would expect. Very nice views and a good kitchen to work with. That being said, we arrived late with a baby so we opted to have the restaurant bring us our food to the room. We ordered more than we could eat to have leftovers for lunch the next day. The food was by far the worst we had ever had at a restaurant!!! Microwaved thin quesadilla with mostly canned ingredients inside... Chicken special was essentially butter on soggy noodles with a fried piece of soggy chicken... The salad wasn't dressed, the pizza had good crust but the toppings were very bad... And lastly the chocolate cake was dry, and looked (and tasted) like a Dunkin hiens boxed cake made by my six year old self.... Considering it was my birthday dinner it was incredibly disappointing. Needless to say we had a lot of leftovers... All of which we threw out. So enjoy the hotel, but stay clear from the restaurant!!
1 night family trip
Hope Lake Lodge & Indoor Waterpark, Cortland
Outstanding5.0 / 5
Fantastic Winter Vacation
Great Hotel, Very clean room, Fantastic water park, nice music shows every night. We will consider coming back again next Winter!!!
2 night family trip
Hope Lake Lodge & Indoor Waterpark, Cortland
Good3.0 / 5
March Break Ski Trip
We chose this hotel because we stayed here last year with a package and enjoyed it. What I didn't realize this trip is that the water park isn't included in your hotel rate. There is an extra charge per person per day so that was disappointing. It was also closed our first day because of electrical problems. Also, the evening kids programs are only on Fri and Sat nights so we missed out on that. I thought the staff could have been more friendly. I think it is great that they added on the grocery service so if you want eggs, bread, etc they will get that for you and without a huge markup on prices. The soup was excellent. The pullout sofa is not that comfortable. Ok for kids but you'd be disappointed if you are an adult sleeping on it. It also would have been nice to have the option to change our bed linens as we stayed 4 nights. Note: spa services charge mandatory gratuity on services
4 night family trip
Hope Lake Lodge & Indoor Waterpark, Cortland
Good3.0 / 5
Not worth money if you have small kids
Booked last minute. Room was large, clean and comfortable. The bigger st disappointment was the "indoor pool".we have young kids caring is swimming ability and the "indoor" part was about 4 feet of swimming space. The rest of the pool is located OUTSIDE. To get there you had to go through plastic strips which my youngest was terrified of. He was also to young to go into the spa which was a little bigger. We got there late, we were the only ones there, I don't get why we could use the wave pool (when waves were off). It was going to close in 20 min. We didn't do the water park but it is DEFINATEY not worth he money. Perhaps we are spoiled because we have a gigantic indoor park by us, but three slides and a small wave pool doesn't merit the cost in my opinion. We only stayed there as a last option... I wouldn't stay here on purpose. Not worth the money
2 night family trip
Hope Lake Lodge & Indoor Waterpark, Cortland
Fair2.0 / 5
It's pretty but we got robbed & mgmnt did nothing.
Upon arrival the lodge is gorgeous, our room was adequate and there was a nice amount of things for my 2 year old daughter to keep her entertained. The arcade had a variety of friendly games for her as well as older kids. Unfortunately we left unhappy because during a trip to town for breakfast at a world famous diner we arrived to notice a clean room and all the change missing from our kitchen counter (easily 15-16 dollars) and a 50 dollar bill missing from my husbands walley. upon confronting the house keeper she quickly flung the change into his hands and hurried off. We alerted the front desk and management but they told us we would have to file a police report ourselves. We did and after the officer interviewed the employee she admitted to stealing from us. Nothing was ever done or offered to rectify the situation and we were disgusted at the lack of care for such a serious issue. It's beautiful but not pretty enough to overlook a robbery that was proven.
2 night family trip

See all reviews

Hope Lake Lodge & Indoor Waterpark, Cortland

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