10/10 Exceptional
21 Aug 2023
Exceptional Customer Service
Friendly staff from check in, housekeeping to maintenance. We booked this hotel for a soccer tournament in the area. After an unexpected game schedule change, we arrived at the hotel well before check-in time. The front desk representative made arrangements to accommodate us and allowed an early check-in.
We were provided an available room that unfortunately had an AC mishap. Housekeeping and maintenance were dispatched to the room and found that the issue was not going to be quickly resolved.
We were then escorted to another room where the AC was already on and cooled the room for us. The staff acted on this mishap quickly and with courtesy- which was very much appreciated.
The rooms were comfortable, clean, spacious and suited us well.
The day of checkout, we needed ice for our coolers. A staff member by the name of Daniel went above a beyond to help us fill our ice chest to ensure our players were taken care of! (It’s the little things that matter most.)
We travel to San Antonio frequently for soccer and will most definitely book this hotel going forward, solely based on the exceptional customer service we received from arrival to departure.
Additional plus:
-Washer and dryer available for guest.
- Breakfast did not disappoint.
-Plenty of common areas for downtime.
- The hotel offers “happy hour” in the evenings as well!
Paul A
Paul A, 1-night family trip
Verified Hotels.com guest review