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Stanwell Hotel by Mercure

Photo gallery for Stanwell Hotel by Mercure

Front of property
Balcony
Family Room | In-room safe, desk, iron/ironing board, rollaway beds
In-room safe, desk, iron/ironing board, rollaway beds
In-room safe, desk, iron/ironing board, rollaway beds

Overview of Stanwell Hotel by Mercure

Stanwell Hotel by Mercure

4.0 star property
4-star hotel in Stanwell with restaurant and bar/lounge

8.6/10 Fabulous

959 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking
  • Air conditioning
Map
171 Town Lane, Stanwell, Staines, England, TW19 7PW

Room options

About this area

What's nearby

  • In Stanwell
  • Thames River - 10 min drive
  • Windsor Castle - 22 min drive
  • Hampton Court Palace - 26 min drive
  • Twickenham Stadium - 24 min drive
  • LEGOLAND® Windsor - 24 min drive
  • Westfield London Shopping Centre - 40 min drive
  • Lapland UK - 29 min drive
  • Wembley Stadium - 47 min drive

Getting around

  • Heathrow Airport (LHR) - 13 min drive
  • Luton Airport (LTN) - 39 min drive
  • Gatwick Airport (LGW) - 44 min drive
  • Stansted Airport (STN) - 67 min drive
  • London (SEN-Southend) - 82 min drive
  • London City Airport (LCY) - 93 min drive
  • Ashford Station - 4 min drive
  • Staines Station - 5 min drive
  • Heathrow Terminal 4 Station - 6 min drive

Restaurants

  • M2 Pizza Pasta - 3 min drive
  • The Orchard Cafe - 4 min drive
  • Bella - 4 min drive
  • Two Brothers - 4 min drive
  • Kings Arms - 4 min drive

About this property

Stanwell Hotel by Mercure

Stanwell Hotel by Mercure is a great choice for a stay in Staines. Guests can visit the fitness center for a workout or grab a bite to eat at Zamoras Restaurant, which serves breakfast, lunch, and dinner. Other highlights at this upscale hotel include a bar/lounge, a terrace, and a garden. The helpful staff and airport proximity get good marks from fellow travelers.

Languages

Arabic, Czech, Dutch, English, Filipino, Hungarian, Polish, Spanish, Thai

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

At a glance

Hotel size

  • 53 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - midnight
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is 10:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation
  • The credit card used to book the reservation must be presented by the cardholder at check-in.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (1 year old and younger) stays free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)

Pets

  • Pets allowed*
  • Service animals welcome
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free secured onsite self parking
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 7 AM–10 AM
  • Restaurant
  • Bar/lounge
  • Barbecue grills
  • Private dining
  • 24-hour room service

Traveling with children

  • Children stay free (see details)
  • Children's menu

Working away

  • 3 meeting rooms
  • Conference space (646 square feet)

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Multilingual staff

Facilities

  • 1 building/tower
  • Built in 1951
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
  • Fitness center

Accessibility

  • Wheelchair accessible
  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Grab bar near toilet
  • Bathroom emergency pull cord

Languages

  • Arabic
  • Czech
  • Dutch
  • English
  • Filipino
  • Hungarian
  • Polish
  • Spanish
  • Thai

Room amenities

Be entertained

  • Television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board (on request)

Sleep well

  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Dining

Zamoras Restaurant - Overlooking the garden, this fine-dining restaurant serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.
Atrium Lounge Bar - This bar serves lunch only.

Fees & policies

Optional extras

  • Full breakfast is offered for an extra charge of approximately GBP 10 per person

Renovations and closures

This property is closed from May 20 2022 to December 31 2023 (dates subject to change).

Children & extra beds

  • Rollaway beds are available for GBP 15.0 per night

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of GBP 15.00 per pet, per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast.

Policies

<p> This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly). </p><p>Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property. </p><p>The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. </p><p>This property accepts credit cards and debit cards. Cash is not accepted.</p>

Also known as

Hotel Stanwell
Stanwell Hotel
Stanwell Hotel Staines
Travelrest London Heathrow Stanwell
Stanwell Staines
Stanwell Heathrow Hotel Staines
Stanwell Heathrow Hotel
Stanwell Heathrow Staines

Frequently asked questions

Is Stanwell Hotel by Mercure currently open?
This property is closed from May 20 2022 to December 31 2023 (dates subject to change).
Does Stanwell Hotel by Mercure offer free cancellation for a full refund?
Yes, Stanwell Hotel by Mercure does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Stanwell Hotel by Mercure?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Stanwell Hotel by Mercure?
Yes, pets are welcome. There's a charge of GBP 15.00 per pet, per day. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Stanwell Hotel by Mercure?
Yes, there's free self parking.
What are the check-in and check-out times at Stanwell Hotel by Mercure?
You can check in from 3:00 PM - midnight. Check-out time is 10:00 AM. Contactless check-in and check-out are available.
What is there to do at Stanwell Hotel by Mercure and nearby?
Stanwell Hotel by Mercure has a fitness center and a garden.
Are there restaurants at or near Stanwell Hotel by Mercure?
Yes, Zamoras Restaurant offers alfresco dining and garden views. Nearby restaurants include Costa (2.3 mi), Carluccio's (2.3 mi), and Comptoir Libonais (2.3 mi).

Reviews

8.6

Fabulous

9.0/10

Cleanliness

8.8/10

Staff & service

7.9/10

Amenities

8.6/10

Property conditions & facilities

8.3/10

Eco-friendliness

Reviews

4/10 Fair

This could be a nice hotel but staff aren't very welcoming or knowledgeable. Filthy mattress covering, curtains in restaurant at breakfast all stained and dirty, 40 minute wait after ordering breakfast just not good enough
Graham, 2-night romance trip
Verified Expedia guest review

2/10 Poor

I did not stay there. It was closed and I had to find a different hote.
Robert, 2-night trip
Verified Expedia guest review

2/10 Poor

Safety of travellers not a concern for this hotel
I arrived and got told I hadn’t paid. So after spending 15 minutes proving I had paid all they said was ‘the company haven’t sent the details across’ so I didn’t get my 20% off food/drink either. The room was basic but thought it would be ok for the night - I was wrong. I had a drunk person with 2 other people trying to enter my room, scaring me so much that I was petrified. The reception had given them a key to get into my room - no health and safety considerations given to single female travellers staying with them. I tried calling the reception number and there was no answer so I sent them an email to which I got a very poor reply - I was literally shaking and they did nothing to make sure I was safe. I will be taking this further when I return to the country. Then after not sleeping because I was worried someone else would come into the room, I checked out to be told I had to pay a bar bill - seriously! I ate in the restaurant, paid by cash (with receipt) and then went to the room - look at the drunk who the hotel gave access to my room - I’m not paying for someone else’s mistake - the gentleman on reception made me feel like I was lying too which wasn’t a pleasant experience. I don’t think I would ever stay there again and would not recommend it to anyone after the way I was treated
Joan, 1-night trip
Verified Hotels.com guest review

2/10 Poor

I have not stayed here..
Jeanette, 2-night trip
Verified Expedia guest review

10/10 Exceptional

*
Helen, 1-night trip
Verified Expedia guest review

10/10 Exceptional

sonia, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Liam, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Lisa, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Overall, great hotel and team.
Great hotel, easy to find. Staff are all very polite. Rooms seem good and clean. Overall, I'd definitely stay again. Room and meal prices were ok. Breakfast prices are a bit excessive.
M, 1-night business trip
Verified Hotels.com guest review

8/10 Very good

2-night business trip
Verified Hotels.com guest review