The James New York- SoHo, New York

room was dirty. hadn't been cleaned (particularly toilet). also super loud and you can hear the traffic terribly. I have stayed downtown and all over city and most hotels have better insulation from noise. no real lobby. no doorman at bottom to help hail taxi or help with bags, he was frequently MIA.

Staff was a little unfriendly hotel seems a little worn down and tired. Area is fantastic.

We visited NYC for the long week-end and we always stay in Soho. The hotel has a typical Soho look from the outside which is nice and blends in well, but it's not suggested if you're travelling with little kids. The check in counter is on the second floor... not practical as you need to go down another floor to reach street level. All in all, we may suggest this hotel for adults only, but it's not worth the price we paid to stay here. The beds and pillows were terrible and the room with a king size bed are too small. Not a great hotel or stay by any means. Will not go back!!!!

I really like the hotel location and its proximity to great shops and restaurants. I have stayed at The James the last four visits to NY, but this time the service a little so-so. Our room was setup for somebody else upon arrival, and no apology for the mix-up, just a "whatever, we will remove the stuff". Later on Saturday, we were told to use to stairs to get to our room (on the 10th floor) because the elevators were too busy taking people to go party at the rooftop bar....as much as I understand the act you want to keep the business, I expected a little more to the hotel guests.

The hotel location was great but it was a bit loud around the area and from upstairs