Guests
All properties in Tulum, Tulum, Quintana Roo, Mexico

Papaya Playa Project, Tulum

Upscale beachfront hotel with restaurant, near Tulum National Park

  • Free WiFi and free parking
From
$500 CAD

Image gallery

  • Cabaña Ocean View 2 Beds - Beach
  • Cabaña Ocean View 2 Beds - Beach
  • Beach
  • Beach
  • Cabaña Ocean View 2 Beds - Beach
Cabaña Ocean View 2 Beds - Beach. Image 1 of 183
1 / 183Cabaña Ocean View 2 Beds - Beach
Km 4.5 Carretera Tulum-Boca Paila, Tulum, 77780, QROO, Mexico
7.8.Good.
  • Overall amazing staff and service. Dinner menu needs more options to choose from.

    Aug. 21, 2021

  • Gorgeous view, beautiful room, could use more comfortable pillows. Loved staying here,…

    Jul. 31, 2021

See all 208 reviews

Official standards

This property advises that it adheres to Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • gap period enforced between guest stays24 hours
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Safe
Dining options
Convenient
Walkable
Quiet
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Air Conditioning

Property highlights

Main amenities

  • 73 guestrooms
  • Daily housekeeping
  • On a private beach
  • Restaurant and bar/lounge
  • 2 outdoor pools
  • Nightclub

For families

  • Playground on site
  • In-room childcare (surcharge)
  • Free toiletries
  • Garden
  • Terrace
  • Yard

What’s around

  • In a national park
  • Tulum National Park - 9 min walk
  • Tulum Beach - 19 min walk
  • Playa Paraiso - 31 min walk
  • SFER IK - 1 min walk
  • Las Palmas Public Beach - 24 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Cabaña Ocean View 1 Bed
  • Casita Ocean View
  • Cabaña Ocean View 2 Beds
  • Casita Jungle with Pool
  • Cabaña Jungle View 1 Bed
  • Cabaña Jungle View 2 Beds
  • Design Loft, 1 King Bed, Ocean View
  • Design Loft, 1 King Bed, Private Pool, Ocean View
  • Design House (Arena)
  • Design House (Palma)
  • Design House (Coco)
  • Wind House 1 unit, 5 Rooms, Private Pool & Oceanfront
  • Design House (Palapa)

What’s around

Landmarks

  • In a national park
  • Tulum National Park - 9 min walk
  • Tulum Beach - 19 min walk
  • Playa Paraiso - 31 min walk
  • SFER IK - 1 min walk
  • Las Palmas Public Beach - 24 min walk
  • Tulum Mayan Ruins - 2.6 mi / 4.2 km
  • Playa Ruinas - 2.8 mi / 4.4 km
  • Dos Aguas Park - 3.1 mi / 5 km
  • Sian Ka'an Biosphere Reserve - 3.9 mi / 6.2 km
  • Gran Cenote - 4.8 mi / 7.7 km

Getting around

  • Airport shuttle (surcharge)
map
See on map
Km 4.5 Carretera Tulum-Boca Paila, Tulum, 77780, QROO, Mexico

At a glance

Hotel size

  • This hotel has 73 rooms
  • This hotel is arranged over 1 floor

Arriving/leaving

  • Check-in time 3:00 PM-anytime
  • Check-out time is noon
  • Express check-out

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests will receive an email 72 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 18

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Free secured, uncovered onsite self parking
  • Onsite extended parking
  • Height restrictions apply for onsite parking
*See fees and policies for additional details or extra charges

In the hotel

Taking the kids?

  • In-room childcare (surcharge)

Food and drink

  • Cooked-to-order breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Beach bar
  • Room service (during limited hours)

Things to do

  • Bicycle rentals on site
  • Playground on site
  • Yoga classes/instruction on site
  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Kayaking nearby
  • Parasailing nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Scuba diving nearby
  • Snorkeling nearby
  • Surfing/boogie boarding nearby
  • Windsurfing nearby

Working away

  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Terrace

Languages Spoken

  • English
  • French
  • German
  • Italian
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Ceiling fan
  • Bathrobes
  • Iron/ironing board (on request)

Things to enjoy

  • In-room massage available
  • Yard
  • Individually decorated
  • Individually furnished

Freshen up

  • Rainfall showerhead
  • Shower only
  • Free toiletries

Stay connected

  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, Swedish massages, facials, and detox wraps. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and reflexology.

Dining

Onsite venue - This restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Recreation

On Site

  • Bicycle rentals on site
  • Playground on site
  • Yoga classes/instruction on site

Nearby

  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Kayaking nearby
  • Parasailing nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Scuba diving nearby
  • Snorkeling nearby
  • Surfing/boogie boarding nearby
  • Windsurfing nearby

Fees & policies

Optional extras

  • Breakfast costs between USD 25 and USD 75 for adults, and USD 15 and USD 45 for children (approximately)
  • Airport shuttle service is offered for an extra charge of USD 135 per vehicle (one-way, Maximum occupancy 3)
  • Early check-in can be arranged for an extra charge (subject to availability, amount varies)
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Children and extra bedsPay at property

  • In-room babysitting is available for an extra charge
  • Rollaway beds are available for USD 145.0 per day

ParkingPay at property

  • Parking height restrictions apply

Pool, spa, and gym (if applicable)Pay at property

  • Pool access available from 8:00 AM to 8:00 PM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene and cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

Noise-free guestrooms cannot be guaranteed.

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

This property uses eco-friendly cleaning products.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a security system, a first aid kit, and window guards on site.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted.

Also known as

  • Papaya Playa
  • Papaya Playa Project Hotel
  • Papaya Playa Project Tulum
  • Papaya Playa Project Hotel Tulum
  • Papaya Playa Project
  • Papaya Playa Project Hotel
  • Papaya Playa Project Hotel Tulum
  • Papaya Playa Project Tulum
  • Papaya Project
  • Playa Papaya
  • Playa Papaya Project
  • Playa Project

*See fees and policies for additional details or extra charges

FAQs

  • Yes, Papaya Playa Project does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, and social distancing measures are in place. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there are 2 outdoor pools. Guests have pool access from 8:00 AM to 8:00 PM.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 3:00 PM - anytime. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out and contactless check-in and check-out are available.
  • Yes, there's an onsite restaurant that offers Mexican cuisine. Nearby restaurants include Mina (5-min walk), Raw Love (2.1 mi), and El Capitan (2.2 mi).
  • Yes, an airport shuttle is available. The charge is USD 135 per vehicle one-way.
  • Have fun with onsite activities like volleyball, beach yoga, and surfing. Additional recreation onsite includes yoga. Enjoy a swim in one of the 2 outdoor swimming pools or use the hotel's other amenities, which include a nightclub and a private beach. Papaya Playa Project also has spa services and a garden.
7.8.Good.
  • 8.0.Very Good

    Great resort, loved the concept.

    3 night romance trip, Jun. 13, 2021

    Verified Expedia guest review

  • 2.0.Poor

    location was great but that was just the nature however staff and services extremely poor. food was terrible

    4 night trip with friends, Nov. 15, 2019

    Verified Expedia guest review

  • 6.0.Good

    ANGLO WORLD AT ITS BEST!!!

    Tulum is amazing!!! This is my third time visiting this area and I wanted to try something more upscale and I was recommended to try this location. I booked my trip 6 months in advance and got a deal (not really) for 3 nights. I arrived on Halloween night and they had a massive party which I enjoyed very much. I stayed at room #10 and it was probably the smallest room in the complex. The strange thing is that the hotel was not even 50% capacity and they did not offer me to upgrade to a better room. If you are mold sensitive like me, you are in bad luck. The food is OK and the drinks are amazing. I felt super secure in this complex and if you can afford it, make it happen. If you are a herbivore and have cash to burn, this is your place.

    Gilberto, 3 night trip, Oct. 30, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    Straight to the point.

    I will sum my stay up straight to the point: The drinks were not good at all no blending technique. The hotel was located further down the hotel area but you could bike the major beach clubs with no problem. We had a room with a pool, there was a leaf net over it and it was too cold to enter this time of year because absolutely No sun hits the pool it is covered by trees. We paid 790/night and it just was not worth it. there is no tv in the room which is okay but I like the sound of a TV even when not watching it. I kept stumping my toe on the concrete structure for the bed. When we showered the water ran into the bathroom area and the next day it was still there. The staff was SUPer friendly. Upon entry there were cats wondering everywhere, on the couches and everywhere. Unfortunately, I hate CATS so this was a total turn off. The bar area remained quiet even with the live music. The bed was slightly uncomfortable. There was no light in the room only small dim lights. The shower was in the open which was very sexy. Overall I enjoyed my stay BUT it was totally not worth the price of 700s. We stayed at several other hotels that were less and more of a value. Our budget was 1k per night but we felt cheated on this one.

    juel, 1 night trip, Sep. 10, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Excellent

    Sereyvathiny, 1 night family trip, Aug. 25, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Wonderful experience! We honeymooned here and the property is beautiful! Grounds are kept tidy and the rooms are beautiful! We stayed in one of their villas with a roof top pool and the views were beyond perfection! The staff are very polite and attentive. Food was great! They have parking inside the gates so you don’t have to leave your car on the road which made us feel much better. The guards are very sweet but make sure you have a room bracelet and room number prior to being allowed on the property. We didn’t get to experience the full moon party but we heard it is the place to be on Saturdays. Very quiet throughout the week! Perfect secluded getaway!

    Natalya, 4 night romance trip, Aug. 24, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Amazing stay, the staff is very attentive and the resort is beautiful.

    2 night romance trip, Aug. 20, 2021

    Verified Expedia guest review

  • 6.0.Good

    We arrived a day after the hurricane recently. Our room wasn’t ready until 6 PM. The room was missing a lot of things like a safe and robes. Definitely not worth the extra money we paid for an upgraded room. Pool was extremely dirty didn’t get in it, not once. Food was average.

    Adriana, 3 night romance trip, Aug. 19, 2021

    Verified Orbitz guest review

  • 10.0.Exceptional

    You guys were fantastic , very friendly, staff. thank you very much for a wonderful stay. Aaron at the restaurant was amazing. The food was amazing . We did a lot of research prior to booking and this resort definitely did not disappoint. . We WILL BE BACK! WE LOVED IT HERE! Luis in reception was amazing..❤️❤️❤️

    6 night trip, Aug. 15, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Everything was good except the rooms don’t have drawers for clothes, the flooring is hard to step on it because of uneven surface but the rest is very good over all

    Erich, 2 night trip with friends, Aug. 4, 2021

    Verified Hotels.com guest review

See all 208 reviews