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All properties in Punta Sam, Quintana Roo, Mexico

Villa del Palmar Cancun Luxury Beach Resort & Spa, Punta Sam

Upscale beachfront resort with spa, near Mujeres Beach

  • Free WiFi and free parking
From
$176 CAD

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  • Beach
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8.4.Very Good.
  • We are very unhappy about our stay at the Villa del Palmar resort. We were there as our…

    Feb. 11, 2020

  • Got upgraded to a very nice suite With a great sea view

    Jan. 14, 2020

See all 396 reviews

Official standards

This property advises that it adheres to National Guidelines for reopening Tourism (Mexico) and Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Safe
Quiet
Dining options
Convenient
Transportation options
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Non-smoking

Property highlights

Main amenities

  • 415 smoke-free guestrooms
  • Daily housekeeping
  • On the beach
  • 6 restaurants and 5 bars/lounges
  • Full-service spa
  • 5 outdoor pools

Feel at home

  • Children's pool
  • Playground on site
  • Babysitting or childcare (surcharge)
  • Children's club (free)
  • Supervised childcare/activities (free)
  • Connecting/adjoining rooms available

What’s around

  • On the beach
  • Mujeres Beach - 20 min walk
  • Punta Sam Ferry Terminal - 1 min walk
  • El Meco Archaeological Site - 35 min walk
  • Cancún Underwater Museum (Cancún) - 39 min walk
  • Costa Occidental de Isla Mujeres National Park - 44 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Deluxe Ocean View
  • One Bedroom Ocean View
  • Two Bedroom Suite Ocean View
  • Deluxe Garden View
  • One Bedroom Garden View
  • One Bedroom Garden View Non Refundable
  • Deluxe Garden View Non Refundable
  • Two Bedroom Suite Garden View
  • Free Upgrade Garza Blanca Cancun

Location

  • On the beach
  • Mujeres Beach - 20 min walk
  • Punta Sam Ferry Terminal - 1 min walk

What’s around

Landmarks

  • On the beach
  • Mujeres Beach - 20 min walk
  • Punta Sam Ferry Terminal - 1 min walk
  • El Meco Archaeological Site - 35 min walk
  • Cancún Underwater Museum (Cancún) - 39 min walk
  • Costa Occidental de Isla Mujeres National Park - 44 min walk
  • Playa Mujeres Golf Club - 2.4 mi / 3.8 km
  • Norte Beach - 4.8 mi / 7.7 km
  • Las Americas Cancun Mall - 5.8 mi / 9.4 km
  • Garrafon Natural Reef Park - 4.3 mi / 6.9 km
  • Dolphin Discovery - 7.9 mi / 12.8 km

Getting around

  • Cancun Intl. Airport (CUN) - 37 min drive
  • Airport shuttle (surcharge)

At a glance

Hotel size

  • This hotel has 415 rooms
  • This hotel is arranged over 9 floors

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. This property offers health screenings for COVID-19. Guests should contact the property upon arrival to schedule departure health screenings.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)
  • Babysitting/childcare*
  • Free children's club

Pets

  • Pets not allowed

Internet

  • Free wired Internet access in public areas
  • Free WiFi in rooms (2-device limit)

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Free onsite valet parking
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Taking the kids?

  • Children's club (free)
  • Supervised childcare/activities (free)

Food and drink

  • Buffet breakfast daily (surcharge)
  • 6 restaurants
  • 5 bars/lounges
  • Coffee shop/café
  • Snack bar/deli
  • Beach bar
  • 24-hour room service

Things to do

  • Kayaking on site
  • Playground on site
  • Scuba diving on site
  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Parasailing nearby
  • Sailing nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 3
  • Year Built - 2010
  • Elevator
  • ATM/banking
  • Garden
  • Terrace

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible public restroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible on-site restaurant
  • Wheelchairs available on site

Languages Spoken

  • English
  • Italian
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Ceiling fan
  • Slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Blackout drapes/curtains
  • Premium bedding

Things to enjoy

  • Balcony

Freshen up

  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • Flat-screen TV
  • Pay movies
  • Premium TV channels

Stay connected

  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features

All inclusive

All-inclusive room rates at Villa del Palmar Cancun Luxury Beach Resort & Spa are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Not included
  • Spa/beauty facilities and services

Spa

The Village Spa has 8 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna.

The spa is open daily.

Dining

La Casona - Overlooking the ocean, this steakhouse specializes in international cuisine. Guests can enjoy drinks at the bar.

Zama - This restaurant specializes in Mexican cuisine and serves lunch and dinner.

Hiroshi - This restaurant specializes in Japanese cuisine and serves dinner only.

Davinos - This restaurant specializes in Mediterranean cuisine and serves dinner only.

Caprichos - Overlooking the ocean, this buffet restaurant specializes in international cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.

Recreation

On Site

  • Fitness facilities
  • Sauna
  • Kayaking on site
  • Playground on site
  • Scuba diving on site

Nearby

  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Parasailing nearby
  • Sailing nearby

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Small print

Also known as

  • Villa Palmar Cancun Luxury Beach Resort Playa Mujeres
  • Villa Palmar Resort Cancun
  • Villa Palmar Cancun Luxury Beach Resort Playa Mujeres
  • Villa Palmar Cancun Luxury Beach Playa Mujeres
  • Villa Palmar Cancun Luxury Beach
  • Villa Palmar Cancun Luxury Beach Resort
  • Villa del Palmar Cancun Beach Resort Spa
  • Villa Palmar Cancun Luxury Beach Resort
  • Del Palmar Cancun & Punta Sam
  • Villa del Palmar Cancun Luxury Beach Resort Spa
  • Villa del Palmar Cancun Luxury Beach Resort & Spa Resort
  • Villa Palmar Cancun Luxury Beach Playa Mujeres
  • Villa del Palmar Cancun Luxury Beach Resort & Spa Punta Sam
  • Villa Palmar Cancun Luxury Beach
  • Villa del Palmar Cancun Luxury Beach Resort Spa
  • Villa del Palmar Cancun Beach Resort
  • Villa del Palmar Cancun Beach Resort Playa Mujeres
  • Villa Palmar
  • Villa Palmar Cancun

Optional extras

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Breakfast costs between USD 30 and USD 50 per person (approximately)

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of USD 50 per vehicle (one way)

Policies

The guestrooms and property amenities at this property are not accessible to wheelchairs at this time.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a smoke detector, a security system, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; reservations are required for some onsite facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards and debit cards. Cash is not accepted. 

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:
  • A tax is imposed by the city: USD 1.5 per accommodation, per night

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Villa del Palmar Cancun Luxury Beach Resort & Spa does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free valet parking.
  • Yes, there are 5 outdoor pools and a children's pool.
  • Sorry, pets aren't allowed.
  • You can check in from 3:00 PM - midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.
  • Yes, there are 6 onsite restaurants, featuring international cuisine and ocean views.
  • Yes, an airport shuttle is available. The charge is USD 50 per vehicle one way.
  • No, this resort doesn't have a casino, but PlayCity Casino (10-min drive) and Royal Yak Casino and Sports Book (11-min drive) are both nearby.
  • Have fun with onsite activities like kayaking, volleyball, and beach yoga. Additional recreation nearby includes ecotours. Indulge in a treatment at the spa and enjoy a swim in one of the 5 outdoor swimming pools. Villa del Palmar Cancun Luxury Beach Resort & Spa also has 5 bars and a sauna, as well as a fitness center and a garden.
8.4.Very Good.
  • 8.0.Very Good

    Great stay & Great Hotel

    Stay was fantastic place is clean staff is nice food and service was great! The check in process took longer than needed and the pool hot tub closes early at night .... guests are there on vacation we dont want to sleep early. Other than that it was fantastic! Would definitely go back!

    5 night trip with friends, Dec. 5, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Thelma, our lady who did our room every day was just excellent. She was friendly courteous,and efficient. She did whatever she thought would make our stay more pleasant. Thank you Telma. You did a wonderful job

    10 night romance trip, Mar. 4, 2019

    Verified Expedia guest review

  • 8.0.Very Good

    The property was wonderful. The ferry terminal is right beside the hotel. The rooms are clean and very nice. Staff are wonderful. They have a kids area, family area and then also an adult pool. Just watch when booking that you actually book all-inclusive of that is what you want. Upon arrival we found out it was no part of our package.

    Bekke, 8 night family trip, Jan. 31, 2019

    Verified Expedia guest review

  • 8.0.Very Good

    we had a great stay, excellent service, management was great, we were very well looked after. great for families.

    1 night family trip, Dec. 22, 2018

    Verified Expedia guest review

  • 10.0.Exceptional

    That they don’t serve no turkey meat or beef everyone doesn’t eat pork

    4 night trip with friends, Feb. 4, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    My stay at this resort was absolutely amazing!! The staff was very professional and attentive. The food was amazing and there was a variety of options to choose from. The drinks were top shelf and the staff made sure to provide with more if needed. The rooms were clean and room service made sure they accommodated you with your needs. Overall a great place to stay !!!

    Sean, 3 night romance trip, Nov. 6, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Amazing view

    I was very impressed with all the safety measures and cleanliness of this hotel. Room was very clean and spacious. The beach was awesome, really enjoyed that they offered paddle boards as well as other activities during our stay. The pool area is beautiful and the hotel crew constantly did walk around’s and did an awesome job of keeping it clean. Will definitely stay here again when I go back to Cancun.

    Erica, 1 night trip with friends, Oct. 11, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Wonderful place to stay very good customer service very clean

    Khalil, 3 night family trip, Sep. 27, 2020

    Verified Expedia guest review

  • 8.0.Very Good

    The property overall was great, but the food was not very good. Gratuity is also automatically added even if the service was poor. A tip is expected after every single thing you do! If they hold the elevator for you they expect a tip, if they open a car door they expect a tip. It gets a little tiresome.

    DojohnD, 3 night romance trip, Sep. 18, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    De los lugares más bonitos que he visitado. Y la atención sin igual.

    Omar, 2 night family trip, Sep. 8, 2020

    Verified Expedia guest review

See all 396 reviews