Villa del Palmar Cancun Luxury Beach Resort & Spa

Photo gallery for Villa del Palmar Cancun Luxury Beach Resort & Spa

Primary image
On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
5 outdoor pools, pool umbrellas, sun loungers

Overview of Villa del Palmar Cancun Luxury Beach Resort & Spa

VIP Access

Villa del Palmar Cancun Luxury Beach Resort & Spa

4.5 star property
Upscale beachfront resort with spa, near Mujeres Beach

8.4/10 Very good

973 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Non-smoking
The price is CA $285
Price available on 08/01/2022
Map
Carretera Punta Sam Km. 5.2, Mz9 SMZ2 Lote 3, Punta Sam, QROO, 77400
Main amenities
  • Daily housekeeping
  • On the beach
  • 6 restaurants and 5 bars/lounges
  • Full-service spa
  • 5 outdoor pools and 4 spa tubs
  • Breakfast available
  • Free children's club
  • Fitness center
  • Sauna
  • Steam room
  • Beach umbrellas
  • Beach sun loungers
For families
  • Supervised childcare (surcharge)
  • Children's pool
  • Playground on site
  • Children's club (free)
  • Premium TV channels
  • Garden
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • On the beach
  • Mujeres Beach - 20 min walk
  • Punta Sam Ferry Terminal - 1 min drive
  • El Meco Archaeological Site - 3 min drive
  • Cancún Underwater Museum (Cancún) - 3 min drive
  • Playa Mujeres Golf Club - 8 min drive
  • Gran Puerto Pier - 6 min drive
  • Ultramar Ferry Puerto Juárez - 7 min drive
  • Garrafon Natural Reef Park - 77 min drive
  • Isla Mujeres Ferry Terminal - 77 min drive
  • Norte Beach - 77 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 38 min drive
  • Airport shuttle (surcharge)

About this property

Villa del Palmar Cancun Luxury Beach Resort & Spa

At Villa del Palmar Cancun Luxury Beach Resort & Spa, you can spend time at the beach enjoying beach umbrellas, beach massages, and yoga, plus you'll be 1 mi (1.7 km) from Mujeres Beach. 5 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, aromatherapy, and hydrotherapy. Serving international cuisine and offering ocean views, La Casona is one of 6 restaurants and 5 bars/lounges. Other highlights at this luxurious resort include a free kid's club, a beach bar, and a fitness center. Fellow travelers say great things about the location and comfortable guestrooms.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
Reservations are required for the use of certain onsite facilities
On-site PCR COVID-19 testing is available for a USD 100 fee, and antigen/rapid COVID-19 testing is available for a USD 25 fee; reservations required for on-site testing
This information is provided by our partners.

At a glance

Hotel size

  • 415 units
  • Arranged over 9 floors

Arriving/Leaving

  • Check-in time from 4:00 PM - midnight
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
  • If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
  • For more details, please contact the property using the information on the booking confirmation
  • This property offers health screenings for COVID-19. Guests should contact the property upon arrival to schedule departure health screenings.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)
  • Supervised childcare*
  • Free children's club

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi in rooms (2-device limit)

Parking

  • Free onsite self parking
  • Free onsite valet parking
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle (available 24 hours)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–11:30 AM
  • 6 restaurants
  • 5 bars/lounges
  • Beach bar
  • Poolside bar
  • Coffee shop
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli

Taking the kids

  • Free children's club
  • Children's pool
  • Playground
  • Supervised childcare (surcharge)
  • Grocery/convenience store
  • Children's games
  • Toys
  • Lifeguard on site

What to do

  • On the beach
  • Beach yoga
  • Fitness classes
  • Beach volleyball
  • Kayaking
  • Scuba diving
  • Shopping
  • Access to nearby outdoor pool
  • Ecotours nearby
  • Golf lessons nearby
  • Hiking/biking trails nearby
  • Parasailing nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 3 buildings/towers
  • Built in 2010
  • ATM/banking
  • Garden
  • Terrace
  • Fitness center
  • 18 holes of golf
  • 5 outdoor pools
  • Arcade/game room
  • Full-service spa
  • 4 spa tubs
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Wheelchair accessible
  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchairs available on site

Languages spoken

  • English
  • French
  • German
  • Italian
  • Portuguese
  • Spanish

Room amenities

Be entertained

  • MP3 docking station
  • 50-inch flat-screen TV
  • Premium satellite channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Espresso maker
  • Bathrobes and slippers
  • Iron/ironing board
  • Window screens

Sleep well

  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding

What to enjoy

  • Furnished balcony
  • Individually furnished and decorated

Freshen up

  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi (2-device limit)
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Special features

Spa

The Village Spa has 7 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

La Casona - Overlooking the ocean, this steakhouse specializes in international cuisine. Guests can enjoy drinks at the bar.
Zama - This restaurant specializes in Mexican cuisine and serves lunch and dinner. Open daily.
Hiroshi - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.
Davinos - This restaurant specializes in Mediterranean cuisine and serves dinner only. Open daily.
Caprichos - Overlooking the ocean, this buffet restaurant specializes in international cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: USD 1.5 per accommodation, per night

Optional extras

  • Breakfast costs between USD 35 and USD 50 per person (approximately)
  • Airport shuttle service is offered for an extra charge of USD 50 per vehicle (one way)
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • In-room babysitting is available for an extra charge
  • Supervised childcare is available for an extra charge

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; reservations are required for some onsite facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

On-site PCR COVID-19 testing is available for a USD 100 fee, and antigen/rapid COVID-19 testing is available for a USD 25 fee; reservations are required for on-site testing.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

Guests can rest easy knowing there's a smoke detector, a security system, and window guards on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards and cash.

The guestrooms and property amenities at this property are not accessible to wheelchairs at this time.

Also known as

Cancun Palmar
Palmar Cancun
Palmar Resort Cancun
Villa del Palmar Cancun Beach
Villa del Palmar Cancun Beach Playa Mujeres
Villa del Palmar Cancun Beach Resort
Villa del Palmar Cancun Beach Resort Playa Mujeres
Villa Palmar
Villa Palmar Cancun
Villa Palmar Resort Cancun
Villa Palmar Cancun Luxury Beach Resort Playa Mujeres
Villa Palmar Cancun Luxury Beach Playa Mujeres
Villa Palmar Cancun Luxury Beach
Villa Palmar Cancun Luxury Beach Resort
Villa del Palmar Cancun Beach Resort Spa
Del Palmar Cancun & Punta Sam
Villa del Palmar Cancun Luxury Beach Resort Spa
Villa del Palmar Cancun Luxury Beach Resort & Spa Resort
Villa del Palmar Cancun Luxury Beach Resort & Spa Punta Sam

Frequently asked questions

Overall score and ratings

8.4

Very good

9.1/10

Cleanliness

8.7/10

Staff & service

8.8/10

Amenities

8.9/10

Property conditions & facilities

9.0/10

Eco-friendliness

10/10 Exceptional

Simply the best ! Better than all the rest!!!
Beyond Fabulous! Love this resort stay here all the time ! Great for kids great for couples great for families The best sushi restaurant in Cancun .. !!!! well actually second best . The greatest I can’t reveal Everyone here is extremely nice! Clean rooms Big tubs! And big swimming pool! Fun games .. and great music.. oh and a amazing breakfast ! 🎉❤️
Leslie, 2-night trip
Verified Hotels.com guest review

6/10 Good

The hotel is beautiful but some of the staff was rude, the phone on my room didn’t work and transportation to the hotel had to be share but charged me full price. I don’t recommend you booking the transportation with the hotel get your own at the airport, you would arrive faster and early, we had to wait at least 1-1:30 just to get to the hotel. Booking with Expedia was not pleased at all because they didn’t include my kids the first time when I book. So sad to have to experience this situation after being in look down for two years due to COVID and my first vacation with the kids was not as I expected.😢
Francis, 5-night family trip
Verified Expedia guest review

8/10 Very good

All inclusive. Food wasn't great. Resturants needed reservations. Filled up to quickly
ADOLFO, 5-night trip
Verified Expedia guest review

10/10 Exceptional

The property was amazing, and the staff was great
BRIDGETTE, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Our stay at Villa Del Palmar was amazing. We loved the ambiance and overall vibe of the place. The staff were all very friendly, helpful and kind. The food was amazing. We loved all of the hot tubs and pools and the fact that the beach was right down on the property. We loved that we could access everything we needed from the property (COViD testing, booking day trips/excursions, shopping, etc). We will definitely be back again! We thoroughly enjoyed our stay. Villa left a lasting impression on us. We will be sharing this information with family and friends as well. Thank you for such a wonderful time!
Kendra, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

Schedule ahead of your trip to get a reservation at the resort dining options. Don't go on the sales pitch tour. Just enjoy the stay. Those are the only downers about this place.
Gavin, 6-night family trip
Verified CheapTickets guest review

8/10 Very good

Great stay. We had the all inclusive package and really enjoyed the food options, drinks, pools, and the beautiful beach. We wish there was a swim up bar, but this this was supplemented by the wait staff providing food and drinks to individuals on the beach and in pools. The location was beautiful and very convenient to hop on the ferry or to book a sailboat excursion to Isla Mujeres. It was a little weird to have to sign checks each time we ordered drinks or food since it was all inclusive it was a little confusing. All-in-all not a difficult process though. My sister’s room was missing the hammock and we had to ask many times to get one (all rooms have them). They finally got one the second to last day and were able to enjoy some relaxation on the balcony. Enough cannot be said about how wonderful, pleasant, and attentive the staff was throughout the property. We have been to a few resorts around Mexico over the years and we have never had such great service. We highly recommend this resort to anyone looking for a great vacation!
Teedra, 7-night family trip
Verified CheapTickets guest review

4/10 Fair

I was already staying at the oroperty prior to my expedia reservation. And i feel i was placed in one of their worst rooms. I understand i had oceanview but gardenview should have nothing to do with whats inside room. Also they had no idea what i was talking about when i mentioned the $60 credit.
Norma, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Jasmine, 4-night trip
Verified Expedia guest review

10/10 Exceptional

I loved everything the staff was friendly the room was amazing it was worth every penny and will definitely be returning
Chantel, 5-night family trip
Verified Expedia guest review