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Hotel Xbalamque and Spa

Photo gallery for Hotel Xbalamque and Spa

Property entrance
Outdoor pool
Front of property
Standard Room, 1 Double Bed | Desk
Superior Room | Desk

Overview of Hotel Xbalamque and Spa

Hotel Xbalamque and Spa

3.0 star property
3-star aparthotel in Cancun with spa and outdoor pool

6.8/10 Good

1,102 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Air conditioning
  • Bar
  • Spa
The price is CA $56
Price available on 04/15/2023
Map
Av. Yaxchilan No. 31, Centro, Mza. 18, Lt. 18, SM. 22, Cancun, QROO, 77500
Main amenities
  • 24-hour front desk
  • 90 apartments
  • Daily housekeeping
  • Full-service spa
  • Garden
  • Massage/treatment rooms
  • Outdoor pool
  • Pool bar
  • Restaurant and bar/lounge
  • Room service
  • Sauna
  • Terrace
Feel at home
  • Children stay free
  • Daily housekeeping
  • Garden
  • Private bathroom
  • Television
  • Terrace

Room options

About this area

What's nearby

  • In Downtown Cancun
  • Puerto Cancun Marina Town Center - 8 min drive
  • Plaza Las Americas - 9 min drive
  • Dubai Palace Casino - 9 min drive
  • Cancun Mall - 12 min drive
  • Ultramar Ferry Puerto Juárez - 6 min drive
  • Playa Tortugas - 11 min drive
  • Langosta Beach - 13 min drive
  • Tortuga Beach - 14 min drive
  • Forum Beach - 19 min drive
  • Cancun Convention Center - 20 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 33 min drive

Restaurants

  • Pescaditos - 2 min walk
  • 100% Natural - 2 min walk
  • Rooster - 3 min walk
  • Cheester - 3 min walk
  • Cocina Libanesa Sahara - 2 min walk
Map

About this property

Hotel Xbalamque and Spa

Hotel Xbalamque and Spa puts you 5.1 mi (8.2 km) from Tortuga Beach. Guests can visit the spa to indulge in deep-tissue massages, body wraps, or facials, and La Adelita serves Mexican cuisine. An outdoor pool and a poolside bar are other highlights, and apartments offer room service and rainfall showerheads. The helpful staff and overall property condition get good marks from fellow travelers.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
This information is provided by our partners.

At a glance

Arriving/Leaving

  • Check-in time from 3 PM - anytime
  • Early check-in subject to availability
  • Minimum check-in age: 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • Guests driving to the property should contact this property in advance.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children (11 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)

Pets

  • Pets not allowed

Property amenities

Pool/Spa

  • Outdoor pool
  • Sauna
  • Steam room
  • Full-service spa
  • Massages
  • Spa services
  • 4 treatment rooms
  • Couples treatment room(s)
  • Aromatherapy
  • Swedish massages
  • Prenatal massage
  • Body wraps
  • Body scrubs
  • Reflexology
  • Hot stone massages
  • Deep-tissue massages
  • Facials

Internet

  • Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Limited onsite parking
  • On site car rental

Family friendly

  • Children stay free (see details)

Restaurants on site

  • La Adelita

Dining

  • 1 restaurant
  • 1 poolside bar and 1 bar
  • Snack bar/deli
  • Room service available

Bathrooms

  • Shower
  • Free toiletries
  • Rainfall showerhead

Entertainment

  • TV with cable service

Outdoor areas

  • Garden
  • Terrace

Laundry

  • Laundry service

Work spaces

  • Desk

Climate control

  • Air conditioning

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevators
  • Upper floors accessible by stairs only
  • Wheelchair-accessible parking
  • Designated smoking areas

Services and conveniences

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Free newspapers (lobby)
  • Hair salon
  • Luggage storage
  • Phone
  • Porter/bellhop
  • Safe at front desk
  • Tour/ticket assistance

Location highlights

  • In the city center
  • Near a metro station

General

  • 1 building
  • 3 floors
  • 90 rooms
  • Built in 1990

Special features

Spa

Spa Xbalamqué has 4 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Dining

La Adelita - This restaurant specializes in Mexican cuisine.

Fees & policies

Optional extras

  • Late check-out can be arranged for an extra charge (subject to availability)

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 8:00 PM
  • Children under 11 years old are not allowed in the swimming pool without adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

<p>Noise-free guestrooms cannot be guaranteed. </p><p>Only registered guests are allowed in the guestrooms. </p> <p>This property does not have elevators. </p><p>This property accepts major credit cards, debit cards and cash.</p>

Also known as

Hotel Xbalamque Resort
Hotel Xbalamque Resort Cancun
Xbalamque
Xbalamque Cancun
Xbalamque Hotel Cancun
Hotel Xbalamque Cancun
Hotel Xbalamque
Hotel Xbalamque Resort Spa
Hotel Xbalamque Spa
Hotel Xbalamque and Spa Cancun
Hotel Xbalamque and Spa Aparthotel
Hotel Xbalamque and Spa Aparthotel Cancun

Frequently asked questions

Does Hotel Xbalamque and Spa offer free cancellation for a full refund?
Yes, Hotel Xbalamque and Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Hotel Xbalamque and Spa?
As of 26 Mar 2023, prices found for a 1-night stay for 2 adults at Hotel Xbalamque and Spa on 13 Apr 2023 start from CA $56, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Hotel Xbalamque and Spa?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Hotel Xbalamque and Spa?
Yes, there's an outdoor pool. Guests have pool access from 8:00 AM to 8:00 PM.
Are pets allowed at Hotel Xbalamque and Spa?
Sorry, pets aren't allowed.
Is parking offered on site at Hotel Xbalamque and Spa?
Yes, there's free self parking. Parking spots may be limited.
What are the check-in and check-out times at Hotel Xbalamque and Spa?
You can check in from 3 PM - anytime. Check-out time is noon. Late check-out is available for a charge (subject to availability).
What is there to do at Hotel Xbalamque and Spa and nearby?
Hotel Xbalamque and Spa has a spa and an outdoor pool, as well as a garden.
Are there restaurants at or near Hotel Xbalamque and Spa?
Yes, La Adelita offers Mexican cuisine.
What's the area around Hotel Xbalamque and Spa like?
Hotel Xbalamque and Spa is in Downtown Cancun, a short 2-minute walk from Las Palapas Park and 6 minutes' walk from Market 28. Travelers recommend the aparthotel for its walkable location.

Reviews

6.8

Good

7.0/10

Cleanliness

7.1/10

Staff & service

6.5/10

Amenities

6.1/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Poor

Don’t stay there
Very dirty hotel. Very loud streets. Not happy at all. We had to book another hotel.
Eva, 4-night trip
Verified Hotels.com guest review

6/10 Good

Inexpensive Vs. Fancy we chose inexpensive
We got what we paid for. We were looking for less expensive options and Xbalamque was a nice fit for what we were looking for. We wanted downtown so we were closer to stuff my wife wanted to go to. The bed was comfy. the bathroom worked fine and the room was cleaned every day. We went in knowing it was not going to be one of the new hotels and it was just fine. The people were nice and friendly. Only thing that was tough was that I am ADA and our room was in a section on the second floor and had no elevator so it was a chore getting up and down but we made do. It was not fancy but it worked and my wife and I were happy.
Jared, 5-night trip
Verified Hotels.com guest review

8/10 Very good

Very friendly, could use updating
Verified Expedia guest review

10/10 Exceptional

Maria Fodor, 3-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Darlene, 2-night trip
Verified Expedia guest review

10/10 Exceptional

MD, 1-night trip
Verified Hotels.com guest review

6/10 Good

Is an old property, area good, hotel not pretty
Hilda, 2-night romance trip
Verified Expedia guest review

4/10 Fair

Daniel, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Armando, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Rob, 1-night trip
Verified Hotels.com guest review