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Hotel Xbalamque and Spa Cancun

3.0 star property
Hotel with spa, near Plaza 28

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Photo gallery for Hotel Xbalamque and Spa Cancun

Interior entrance
Hallway
Interior
Outdoor pool
Karaoke room
In the heart of Downtown Cancun, Hotel Xbalamque and Spa Cancun offers a tranquil retreat. Unwind at the poolside bar or indulge in a rejuvenating spa treatment, including deep-tissue massages and facials. With La Adelita's delicious Mexican cuisine, free public WiFi, and helpful staff on hand.

Reviews

7.0 out of 10
Good

Popular amenities

  • Bar
  • Spa
  • 24/7 front desk
  • Free parking
  • Air conditioning

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Sauna
  • Pool bar
  • Room service
  • Massage/treatment rooms
  • Terrace
  • 24-hour front desk
  • Garden
  • Car rentals on site

Feel at home (6)

  • Children stay free
  • Private bathroom
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
The current price is CA $36
CA $49 total
includes taxes & fees
May 23 - May 24

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Double Room, 2 Double Beds

Standard Double Room, 2 Double Beds

Standard Double Room, 2 Double Beds

Highlights

Air conditioning
TV
Private bathroom
Rainfall showerhead
Daily housekeeping
Desk
Wardrobe or closet
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed

Standard Room, 1 Double Bed

Highlights

Air conditioning
TV
Private bathroom
Rainfall showerhead
Daily housekeeping
Desk
Wardrobe or closet
  • 30 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room

Superior Room | Living room

Superior Room

Highlights

Air conditioning
TV
Private bathroom
Rainfall showerhead
Bathrobes
Minibar
Daily housekeeping
Desk
  • 42 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room Standard

Desk

Double Room Standard

  • Sleeps 2
  • 1 Double Bed

View all photos for Quadruple Room Standard

Desk

Quadruple Room Standard

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite With Street View

Desk

Suite With Street View

  • Sleeps 2
  • 1 Queen Bed
Outdoor pool

Hotel Maria de Lourdes Cancun

  • Pool
  • Free parking
  • Free WiFi
  • Restaurant
7.4 out of 10, Good, 322 reviews
The price is CA $37
CA $57 total
includes taxes & fees
May 19 - May 20
Hotel Maria de Lourdes Cancun
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About the area

Map
Av. Yaxchilan No. 31, Centro, Mza. 18, Lt. 18, SM. 22, Cancun, QROO, 77500

What's nearby

  • Las Palapas Park - 2 min walk - 0.2 km
  • Benito Juarez Municipal Building - 9 min walk - 0.8 km
  • Plaza 28 - 11 min walk - 1.0 km
  • Plaza Las Americas - 3 min drive - 3.0 km
  • Puerto Cancun Marina Town Center - 5 min drive - 3.7 km

Getting around

  • Cancun Intl. Airport (CUN) - 21 min drive
  • Tulum Intl. Airport (TQO) - 147 min drive

Restaurants

  • ‪Pescaditos - ‬2 min walk
  • ‪Cocina Libanesa Sahara - ‬2 min walk
  • ‪La Parrilla - ‬3 min walk
  • ‪100% Natural - ‬2 min walk
  • ‪Cheester - ‬3 min walk

About this property

Hotel Xbalamque and Spa Cancun

At Hotel Xbalamque and Spa Cancun, you'll be just a 5-minute drive from Plaza 28 and Plaza Las Americas. Guests can visit the spa to indulge in deep-tissue massages, body wraps, or facials, and La Adelita serves Mexican cuisine. An outdoor pool, a poolside bar, and a sauna are other highlights. Fellow travelers say great things about the helpful staff and overall property condition.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 90 rooms
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: anytime
    • Early check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Guests driving to the property should contact this property in advance (e.g., directions)
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Children (11 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
    • No cribs (infant beds)
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Onsite parking limited
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car rental
  • Laundry service
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Built in 1990
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • An outdoor pool
  • Full-service spa
  • Sauna
  • Massage/treatment rooms

Accessibility

  • Wheelchair accessible
  • Upper floors accessible by stairs only

Room amenities

Be entertained

  • Television
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Towels

Stay connected

  • Desk
  • Phone

More

  • Daily housekeeping

Special features

Spa

Spa Xbalamqué has 4 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Dining

La Adelita - This restaurant specializes in Mexican cuisine.

Fees & policies

Optional extras

  • Late check-out can be arranged for an extra charge (subject to availability)

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 8:00 PM
  • Children under 11 years old are not allowed in the swimming pool without adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Noise-free guestrooms cannot be guaranteed.
Only registered guests are allowed in the guestrooms.
This property does not have elevators.
This property accepts major credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Hotel Xbalamque Resort
Hotel Xbalamque Resort Cancun
Xbalamque
Xbalamque Cancun
Xbalamque Hotel Cancun
Hotel Xbalamque Cancun
Hotel Xbalamque
Hotel Xbalamque Resort Spa

Frequently asked questions

Does Hotel Xbalamque and Spa Cancun offer free cancellation for a full refund?

Yes, Hotel Xbalamque and Spa Cancun does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Hotel Xbalamque and Spa Cancun?

Yes, there's an outdoor pool. Guests have pool access from 8:00 AM to 8:00 PM.

Are pets allowed at Hotel Xbalamque and Spa Cancun?

Sorry, pets aren't allowed.

Is parking offered on site at Hotel Xbalamque and Spa Cancun?

Yes, there's free self parking. Parking spots may be limited.

What are the check-in and check-out times at Hotel Xbalamque and Spa Cancun?

Check-in start time: 3 PM; Check-in end time: anytime. Check-out time is noon. Late check-out is available for a charge (subject to availability).

Is there an onsite casino at Hotel Xbalamque and Spa Cancun?

No, this hotel doesn't have a casino, but PlayCity Casino (11-min walk) and Royal Yak Casino and Sports Book (3-min drive) are both nearby.

What is there to do at Hotel Xbalamque and Spa Cancun and nearby?

Hotel Xbalamque and Spa Cancun has a spa and an outdoor pool, as well as a garden.

Are there restaurants at or near Hotel Xbalamque and Spa Cancun?

Yes, La Adelita offers Mexican cuisine.

What's the area around Hotel Xbalamque and Spa Cancun like?

Hotel Xbalamque and Spa Cancun is in Downtown Cancun, a short 11-minute walk from Plaza 28 and 9 minutes' walk from Benito Juarez Municipal Building. Travelers give top marks for the hotel's prime location.

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Reviews

7.0

Good

7.2/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

6.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Popular mentions

Room
Service staff
Restaurant
Bed
Air conditioning
Location
Lobby
Bar
Spa
Internet

Reviews

4/10 Fair

Maybe in the future it will be a good hotel

I booked because it had a pool ect and parking onsite. Both of these were not true. Also the ac didn’t work properly and the sewer smell was backing up the drain which is clear tell the condition of the entire hotel. Maybe in the future it will be better as they were doing loud work early. I did enjoy the cute decor.
Claudia, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Rory, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Our stay at this hotel was excellent. I did my research beforehand .
Michael, 2-night romance trip
Verified Expedia guest review

6/10 Good

The A/C not good, very noise and no cooling very well
Vivian, 3-night business trip
Verified Expedia guest review

8/10 Very good

It is great value for your money. It is centrally located, close to the ADO terminal
Armando, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

ramesh, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Armando, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Jennifer, 2-night trip
Verified Expedia guest review

2/10 Poor

Nathalia, 1-night trip
Verified Travelocity guest review

10/10 Exceptional

I really enjoyed staying here. There was a Mayan theme throughout the hotel. The spa was nice and affordable and the pool open all night was fun. They are under some construction (but some who might be upset over this might not be as focused on the fun parts of their vacation) which is noticeable but didn’t mess with my stay. The staff was so attentive and friendly, they went above and beyond to check in with us. There are close restaurants and cafes, and it’s close to the beach or to travel to Isla Mujeres. wished there were more towels (we got one ant an time) and the lighting was dim. I would definitely recommend this place to others. Be prepared for a lively night life too.
Kai, 4-night trip with friends
Verified Expedia guest review

8/10 Very good

Ron, 1-night trip
Verified Expedia guest review

6/10 Good

Location and services is good, just the wifi is not so powerfull in the rooms
Hans, 7-night family trip
Verified Expedia guest review

4/10 Fair

The staff were great and really helpful. The hotel itself was underwhelming. It looks like it was built in the 90s and not kept up. If you need a place to crash for the night it’s ok. If you’re staying there for more than one night you might want to reconsider.
Luke, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

MATILDE, 3-night trip
Verified Expedia guest review

2/10 Poor

- It smells very bad. - the tv control didn’t work, so I was stuck in only one channel. - no covers, only sheets on bed - found some hair in sheets - bottom of sink with mildew. Overall, naughty. The smells of the room is the worst, Like dirty feet or wet clothes.
Nathalia, 1-night romance trip
Verified Travelocity guest review

10/10 Exceptional

For the price you can't ask for more, everything close, shopping, transportation, dental offices, restaurants, tours
ROBERTO, 3-night trip
Verified Expedia guest review

8/10 Very good

Simone, 4-night trip
Verified Expedia guest review

2/10 Poor

Rude staff
Harry, 2-night trip
Verified Expedia guest review

6/10 Good

Older hotel
harishkumar, 1-night trip
Verified Expedia guest review

6/10 Good

Convenient location, sheets were stained, towels old, wahrooms clean but lingering smell. Safe area and friendly staff.
ALYSSA GAYATRIE, 5-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Very nice and accomodating front desk. porter walks you to your room carrying your suitcase. Love the decorations. its so differe. Located in the middle of the ciy. Single room tad small , and bathroom I can smell a lil the sewer back up... but I closed the door , no smell in the room.They also have the spa at the property. The massageses are to die for. room
Katarzyna, 1-night romance trip
Verified Expedia guest review

8/10 Very good

Harder to get parking because it’s downtown, a few good restaurants around, a market a few minutes walk away. Staff is very nice and helpful, the photos made the room look a little better but still nice for the price. Pool is decent.
Armine, 3-night romance trip
Verified Expedia guest review

2/10 Poor

Property is very old, concrete slab bed base and board. No ventilation so room stinks all the time and after 1st use toilet. Book for one day to be on a safer side, go there and observe, definitely you would like to move away very next day. We booked for a whole week, paid full on reception before moving into the room.
Gurvinder Singh, 7-night family trip
Verified Expedia guest review

8/10 Very good

Excelente lugar, lamentablemente el personal que ahora atiende no tiene la más mínima idea de lo que es Servicio al Cliente/Huésped. Personal deficiente, déspota, cerrado y sucio.
Alvaro, 1-night trip
Verified Expedia guest review

4/10 Fair

No pool acces and no fridege
Graciela, 4-night trip
Verified Orbitz guest review