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Hotel Xbalamqué Boutique & Spa

3.0 star property
Hotel with spa, near Plaza Las Americas

Choose dates to view prices

In the heart of Downtown Cancun, Hotel Xbalamque and Spa Cancun offers a tranquil retreat. Unwind at the poolside bar or indulge in a rejuvenating spa treatment, including deep-tissue massages and facials. With La Adelita's delicious Mexican cuisine, free public WiFi, and helpful staff on hand.

Reviews

7.2 out of 10
Good

Popular amenities

  • Pool
  • Spa
  • Airport transfer
  • Free parking
  • Free WiFi
  • Restaurant

Main amenities (12)

  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • Pool bar
  • Coffee shop/cafe
  • Massage/treatment rooms
  • Conference center
  • Business center
  • Meeting rooms
  • Airport shuttle

Feel at home (6)

  • Children stay free
  • Private bathroom
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
The current price is CA $48
CA $65 total
includes taxes & fees
May 14 - May 15

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Room, 1 Bedroom

Standard Room, 1 Bedroom

Standard Room, 1 Bedroom

7.2 out of 10
Good
(10 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room, 2 Double Beds

Standard Twin Room, 2 Double Beds

Standard Twin Room, 2 Double Beds

  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room

Superior Room

Superior Room

8.0 out of 10
Very good
(4 reviews)
  • 42 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite with Street View

Desk, bed sheets

Suite with Street View

  • 30 sq m
  • Sleeps 2

View all photos for Double Room Standard

Desk, bed sheets

Double Room Standard

  • 30 sq m
  • Sleeps 2

View all photos for Quadruple Room Standard

Desk, bed sheets

Quadruple Room Standard

  • 30 sq m
  • Sleeps 4

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includes taxes & fees
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About the area

Map
Av. Yaxchilan No. 31, Centro, Mza. 18, Lt. 18, SM. 22, Cancun, QROO, 77500

What's nearby

  • Xbalamqué Theater - 1 min walk - 0.0 km
  • Las Palapas Park - 2 min walk - 0.2 km
  • Benito Juarez Municipal Building - 8 min walk - 0.7 km
  • Mercado 23 - 8 min walk - 0.7 km
  • Plaza 28 - 10 min walk - 0.8 km

Getting around

  • Cancun Intl. Airport (CUN) - 21 min drive
  • Tulum Intl. Airport (TQO) - 147 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Beach shuttle (surcharge)
  • Casino shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Bus station shuttle (surcharge)

Restaurants

  • ‪La Parrilla - ‬2 min walk
  • ‪Av. Yaxchilán - ‬1 min walk
  • ‪Cheester - ‬3 min walk
  • ‪Marquesitas Ricky - ‬4 min walk
  • ‪Fish n' Fries - ‬4 min walk

About this property

Hotel Xbalamqué Boutique & Spa

When you stay at Hotel Xbalamqué Boutique & Spa, you'll be just a 5-minute drive from Plaza Las Americas and Puerto Cancun Marina Town Center. Guests can visit the spa to be pampered with deep-tissue massages, body wraps, or facials, and Autóctona, one of 2 restaurants, serves Mexican cuisine. An outdoor pool, a poolside bar, and a snack bar/deli are other highlights. Fellow travelers say great things about the helpful staff and overall property condition.

At a glance

DONE

Hotel size

    • 90 rooms
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: anytime
    • Early check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Late check-out subject to availability
DONE

Special check-in instructions

    • This property offers transfers from the cruise terminal, ferry terminal, airport, and bus station (surcharges may apply); to arrange pick-up, contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • One child (11 years old and younger) stays free, per registered adult, when occupying the parent or guardian's room, using existing bedding
    • No cribs (infant beds)
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
LOCAL_PARKING

Parking

    • Onsite parking available only on request
    • Free onsite self parking
    • Onsite parking limited
DONE

Transfers

    • Airport shuttle on request (available 24 hours)*
    • Cruise terminal shuttle*
    • Ferry terminal shuttle*
    • Bus station shuttle*
DONE

Offsite

    • Area shuttle within 1 kilometers*
    • Beach shuttle*
    • Shopping center shuttle*
    • Casino shuttle*
    • Theme park shuttle*
DONE

Other information

    • Designated smoking areas (fines apply)

Property amenities

Food and drink

  • Local cuisine breakfast (surcharge) each morning 8:00 AM–11:00 AM
  • 2 restaurants
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)

What to do

  • Beach shuttle (surcharge)

Working away

  • Business center
  • Meeting rooms
  • Conference center

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • On-site car rental
  • Laundry service
  • Hair salon
  • Luggage storage
  • Porter/bellhop
  • Beach shuttle (surcharge)
  • Free pool cabanas
  • Romance packages

Facilities

  • 1 building/tower
  • Built in 1990
  • Garden
  • Terrace
  • An outdoor pool
  • Full-service spa
  • Massage/treatment rooms

Accessibility

  • Wheelchair accessible
  • Accessible airport shuttle
  • Accessible bus station shuttle
  • Upper floors accessible by stairs only

Room amenities

Be entertained

  • Television
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Window screens

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Towels
  • Toilet paper

Stay connected

  • Desk

More

  • Daily housekeeping

Special features

Spa

Spa Xbalamqué has 4 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a steam room.

The spa is open daily. Children under 10 years old are not allowed in the spa without adult supervision.

Dining

Autóctona - Overlooking the pool, this theme restaurant specializes in Mexican cuisine. Guests can enjoy drinks at the bar.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

Optional extras

  • Local cuisine breakfast is offered for an extra charge of approximately MXN 150 to 500 for adults, and MXN 150 to 300 for children
  • Airport shuttle service is offered for an extra charge of MXN 4000 per vehicle (roundtrip, maximum occupancy 4)
  • Cruise ship terminal shuttle, ferry terminal shuttle, and bus station shuttle service is offered for an extra charge
  • Area shuttle service to the beach, casino, shopping center, and theme park is offered for an extra charge
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Airport shuttle service for children up to age 7 costs MXN 800 (roundtrip)

Parking

  • Guests must contact this property in advance to reserve onsite parking

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 8:00 PM
  • Children under 11 years old are not allowed in the swimming pool without adult supervision
  • Children under 10 years old are not allowed in the spa without adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Only registered guests are allowed in the guestrooms.
This property does not have elevators.
Long-term renters welcome.
Guests can rest easy knowing there's a fire extinguisher on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Property Registration Number 005-007-007318/2025

Also known as

Hotel Xbalamque Resort
Hotel Xbalamque Resort Cancun
Xbalamque
Xbalamque Cancun
Xbalamque Hotel Cancun
Hotel Xbalamque Cancun
Hotel Xbalamque
Hotel Xbalamque Resort Spa

Frequently asked questions

Is there a pool at Hotel Xbalamqué Boutique & Spa?

Yes, there's an outdoor pool. Guests have pool access from 8:00 AM to 8:00 PM.

Are pets allowed at Hotel Xbalamqué Boutique & Spa?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Hotel Xbalamqué Boutique & Spa?

Yes, there's free self parking. Parking spots may be limited.

Is airport shuttle service offered by Hotel Xbalamqué Boutique & Spa?

Yes, an airport shuttle is available. The charge is MXN 4000 per vehicle roundtrip.

What are the check-in and check-out times at Hotel Xbalamqué Boutique & Spa?

Check-in start time: 3 PM; Check-in end time: anytime. Check-out time is noon. Late check-out is available for a charge (subject to availability).

Is there an onsite casino at Hotel Xbalamqué Boutique & Spa?

No, this hotel doesn't have a casino, but Royal Yak Casino and Sports Book (3-min drive) and Dubai Palace Casino (4-min drive) are both nearby.

What is there to do at Hotel Xbalamqué Boutique & Spa and nearby?

Hotel Xbalamqué Boutique & Spa has a spa and an outdoor pool, as well as a garden.

Are there restaurants at or near Hotel Xbalamqué Boutique & Spa?

Yes, there are 2 onsite restaurants, featuring Mexican cuisine and pool views.

What's the area around Hotel Xbalamqué Boutique & Spa like?

Hotel Xbalamqué Boutique & Spa is in Downtown Cancun, a short 11-minute walk from Plaza 28 and 8 minutes' walk from Mercado 28. Travelers give top marks for the hotel's prime location.

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Reviews

Hotel Xbalamqué Boutique & Spa Reviews

7.2

Good

7.4

Cleanliness

7.2

Location

7.6

Staff & service

6.6

Property conditions & facilities

Popular mentions

Room
Service staff
Restaurant
Air conditioning
Bed
Location
Bar
Lobby
Spa
Internet

Reviews

Verified

10/10 Exceptional

Staff very friendly
Laura, 1-night trip
Verified

10/10 Exceptional

Todo excelente
Erica, 1-night trip
Verified

10/10 Exceptional

Very sweet poetry on the walls. The vibe is that it's a place that has been loved for many years. I recommend it for artists
2-night trip
Verified

8/10 Very good

bonito hotel.
Fabiola, 1-night trip
Verified

6/10 Good

The hotel lobby was nice and they have a pool open from 8am to 8:00pm. The staff was nice and friendly.
Veronica, 1-night trip
Verified

10/10 Exceptional

Fast, polite and caring
Patrick, 1-night trip
Verified

10/10 Exceptional

Things to do around hotel
Ivan, 1-night trip
Verified

10/10 Exceptional

The location close to public transportation is perfect
Arturo, 7-night trip
Verified

10/10 Exceptional

For the price you can't ask for more, everything close, shopping, transportation, dental offices, restaurants, tours
ROBERTO, 3-night trip
Verified

2/10 Poor

Don’t stay here, this hotel is infested with bugs and is in very dirty and unsanitary conditions. I have documented everything and raised the issue to Expedia. You will feel like sleeping in a public restroom if you choose to stay here.
Mohammad Zohaib, 1-night trip
Verified

8/10 Very good

It was a very pleasant experience to stay at the hotel. They upgraded our room to a suite without charging extra.
PRASOON, 4-night trip
Verified

10/10 Exceptional

I could rest very good at the place.
Alvaro, 1-night trip
Verified

6/10 Good

The breakfast was fair. We do not use the spa.
Francisco, 4-night trip
Verified

10/10 Exceptional

Cute hotel!! Friendly staff
2-night trip
Verified

8/10 Very good

Good
LEOPOLDO E, 4-night trip
Verified

10/10 Exceptional

Great stay! The staff was really nice and it has so many nice restaurants and shops around for exploring. Close to the strip but not too close where you hear all the noises. 10/10 recommend
Tatiyyanah, 7-night trip
Verified

6/10 Good

Convenient location, sheets were stained, towels old, wahrooms clean but lingering smell. Safe area and friendly staff.
ALYSSA GAYATRIE, 5-night trip
Verified

6/10 Good

Just ok. Needed a hotel to depart out of Cancun airport the next day. Yes, it’s an old and dated hotel. We opted not to pay extra to eat breakfast as there are plenty of cheap good places walking distance. Was annoyed that there was no extra roll of toilet paper, also no hairdryer in room. Had to go to front desk and was ask to return it when done. It’s marginally acceptable place. Rate per night was ok, there were similar price points nearby.
Jerry, 1-night trip
Verified

8/10 Very good

Everything was great
Yurii, 7-night trip
Verified

10/10 Exceptional

We spend really good time. Everyone was very friendly And around is so many good foods
agnieszka, 7-night trip
Verified

6/10 Good

Older hotel
harishkumar, 1-night trip
Verified

8/10 Very good

It is great value for your money. It is centrally located, close to the ADO terminal
Armando, 1-night trip
Verified

10/10 Exceptional

Very good service
Jesus Antonio, 1-night trip
Verified

8/10 Very good

Our stay at this hotel was excellent. I did my research beforehand .
Michael, 2-night trip
Verified

6/10 Good

n/a
jose, 1-night trip