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Hyatt Herald Square New York, New York

4-star hotel with 2 bars/lounges, near Empire State Building

  • Free WiFi
From
$149 CAD

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1 / 61Hotel Bar
8.2.Very Good.
  • Location is good and secure. Staff is very friendly and helpful.

    Aug. 27, 2020

  • Great location and clean. Beds were very uncomfortable and walls were very thin, we…

    Dec. 12, 2019

See all 534 reviews

Official standards

This property advises that it adheres to GBAC STAR (Hyatt), Intertek Cristal (3rd party expert - Global), SafeStay (AHLA - USA), and Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 48 hours gap period enforced between guest stays
  • Protective clothing is available to guests
  • Masks are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Convenient
Dining options
Shopping
Transportation options

Property highlights

For families

  • Refrigerator
  • Private bathroom
  • Television
  • Free toiletries
  • Terrace
  • Iron/ironing board

What’s around

  • In Midtown
  • Empire State Building - 5 min walk
  • Macy's - 6 min walk
  • Times Square - 12 min walk
  • Grand Central Terminal - 16 min walk
  • Chrysler Building - 18 min walk
The following facilities or services will be unavailable from December 1 2020 to June 1 2021 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities
  • Shuttle services

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Room, 1 King Bed
  • Room, 2 Queen Beds
  • Deluxe Room, 1 King Bed
  • Room, 2 Double Beds
  • Room, 1 King Bed, Accessible (with Shower)
  • Room, 1 King Bed, City View
  • Room, 2 Queen Beds, City View

Location

  • In Midtown
  • Empire State Building - 5 min walk
  • Macy's - 6 min walk

What’s around

Landmarks

  • In Midtown
  • Empire State Building - 5 min walk
  • Macy's - 6 min walk
  • Times Square - 12 min walk
  • Grand Central Terminal - 16 min walk
  • Chrysler Building - 18 min walk
  • Rockefeller Center - 22 min walk
  • Central Park - 30 min walk
  • Brooklyn Bridge - 5.1 mi / 8.3 km
  • Statue of Liberty - 8.1 mi / 13.1 km
  • Ellis Island - 8.8 mi / 14.2 km

Getting around

  • LaGuardia Airport (LGA) - 22 min drive
  • John F. Kennedy International Airport (JFK) - 21 min drive
  • Liberty Intl. Airport (EWR) - 30 min drive
  • New York, NY (NYS-Skyports Seaplane Base) - 9 min drive
  • Teterboro, NJ (TEB) - 15 min drive
  • Linden, NJ (LDJ) - 26 min drive
  • New York W 32nd St. Station - 3 min walk
  • New York Penn Station - 9 min walk
  • New York 23rd St. Station - 11 min walk
  • 28 St. Station (Broadway) - 4 min walk
  • 34 St. Station (Herald Square) - 4 min walk
  • 33 St. Station (Park Av. S) - 7 min walk

At a glance

Hotel size

  • This hotel has 122 rooms
  • This hotel is arranged over 18 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.This property does not accept prepaid credit, debit, or gift cards for all bookings where payment for the stay will be made on site instead of at the time of booking, and for all purchases made on site, including incidentals.

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Pets

  • Pets allowed (dogs only)*
  • Up to 80 lbs

Internet

  • Free WiFi in rooms

Parking

  • Onsite valet parking (USD 75.00 per day)

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink

  • 2 bars/lounges
  • Restaurant
  • Snack bar/deli

Things to do

  • 24-hour fitness facilities
  • Bicycle rentals nearby
  • Ecotours nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Fitness facilities

Working away

  • 24-hour business center

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry service
  • Luggage storage
  • Multilingual staff

Facilities

  • Number of buildings/towers - 1
  • Year Built - 2012
  • Elevator
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Terrace
  • Television in common areas

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel

Languages Spoken

  • Chinese
  • English
  • French
  • Italian
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding available
  • Pillow menu
  • Blackout drapes/curtains
  • Premium bedding

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • Smart TV
  • Satellite TV channels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Refrigerator

More

  • In-room safe

Small print

Also known as

  • Hyatt Herald Square New York Hotel
  • Hyatt Herald Square/5th Avenue
  • Holiday Inn New York City Midtown 31st Street
  • Hyatt New York Herald Square/5th Avenue
  • Hyatt Herald Square York York
  • Hyatt Herald Square New York Hotel
  • Hyatt Herald Square New York New York
  • Hyatt Herald Square New York Hotel New York
  • Hyatt Herald Square Hotel
  • Hyatt Herald Square New York
  • Hyatt Herald Square
  • Holiday Inn Midtown West 31st Street Hotel New York City
  • Hyatt Herald Square Hotel
  • Hyatt Herald Square/5th Avenue Hotel
  • Hyatt Herald Square
  • Holiday Inn Midtown West 31st Street Hotel New York City

Optional extras

Early check-in can be arranged for an extra charge (subject to availability, amount varies)

Late check-out can be arranged for an extra charge (amount varies)

Valet parking costs USD 75.00 per day

Pets are allowed for an extra charge of USD 75 per pet, per stay

Policies

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas.

Contactless check-out is available.

Individually-wrapped food options are available for breakfast.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt).

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global), Safe Travels (WTTC - Global), and SafeStay (AHLA - USA).

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Hyatt Herald Square New York does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Valet parking costs USD 75.00 per day.
  • Yes, dogs are welcome, with a maximum weight of 80 lbs per pet. There's a charge of USD 75 per pet, per stay.
  • You can check in from 3 PM - midnight. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Late check-out is available for a charge. Express check-in and check-out and contactless check-out are available.
  • Yes, there's an onsite restaurant. The dining venue will be unavailable from December 1 2020 to June 1 2021 (dates subject to change). Nearby restaurants include The Kunjip (3-min walk), Bon Chon Chicken (3-min walk), and John Dory Oyster Bar (3-min walk).
  • No, this hotel doesn't have a casino, but Resorts World Casino (20-min drive) is nearby.
  • Have fun with nearby activities like cycling and hiking, and practice your swing on the nearby golf course. Additional recreation nearby includes ecotours. Enjoy amenities like 2 bars and a 24-hour fitness center.
8.2.Very Good.
  • 8.0.Very Good

    Hotel was centrally located. Complimentary water and coffee were included, which we appreciated. Walls were a bit thin but we were not bothered with noise overnight.

    3 night romance trip, Dec. 7, 2019

    Verified Expedia guest review

  • 8.0.Very Good

    It was a good location. Close to MSG and the empire state buiklding, a 25 minute walk to Times Square. It was clean and in good condition.

    3 night romance trip, Oct. 30, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    I liked the rooftop bar and the location was great

    2 night family trip, Jul. 26, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Staff were excellent. The staff at the front desk and those serving in the restaurant were fantastic.

    5 night family trip, Jul. 8, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Property was close to all attractions, neat and clean and staff was friendly.

    3 night family trip, Jun. 28, 2019

    Verified Expedia guest review

  • 2.0.Poor

    My son and I were offered a 2 double bed room instead of a king room. I was under the impression it would have been at no extra cost. They charged my card an additional $100 per night. I didn’t sign for any additional charges to my card. I find this was very deceptive. Alex

    AlexBaranowski, 2 night family trip, Feb. 8, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Great spot — recommended

    Check in was a breeze, excellent Manhattan location that’s close to subway, staff was helpful and room was great/as pictured. I’m in NYC often, second time here and super happy with the stay. Would stay again.

    3 night romance trip, Feb. 8, 2019

    Verified Hotels.com guest review

  • 4.0.Fair

    The room is unexpectedly small. The closet is thin and shallow, clothes are difficult to hang, even the hangers need to be tilted to fit. Everything is small. The only place to store any luggage in the room is under a small desk, capable only of holding a small carry-on in the room, there is only a foot-stool.

    Richard, 4 night trip, Jan. 3, 2019

    Verified Expedia guest review

  • 4.0.Fair

    Our stay was made uncomfortable due to a problem with the heat. The temperature on the thermostat read much higher than actual. The hotel failed to properly assess the issue. The manager actually asked us why we didn’t call maintenance in the middle of the night as we huddled together for warmth. Not at all consistent with the Hyatt brand.

    Dave, 2 night romance trip, Dec. 7, 2018

    Verified Hotels.com guest review

  • 2.0.Poor

    They “threw out” checked bags at the front desk, the bags had valuables, so we think they stole them. Management had a very poor response and attitude, had to call the cops and open an investigation. Absolutely terrible.

    3 night trip, Sep. 1, 2018

    Verified Expedia guest review

See all 534 reviews