Rixos President Astana Hotel

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Indoor pool
Presidential Suite, 1 King Bed | Free minibar items, in-room safe, blackout drapes, soundproofing
Presidential Suite, 1 King Bed | Free minibar items, in-room safe, blackout drapes, soundproofing
Premium Suite, 1 King Bed | Free minibar items, in-room safe, blackout drapes, soundproofing

Overview of Rixos President Astana Hotel

Rixos President Astana Hotel

5.0 star property
Luxury hotel with spa, near Keruen

8.8/10 Fabulous

90 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air conditioning
Map
D. Kunayev Street 7, Nur-Sultan, 010000
Main amenities
  • Daily housekeeping
  • 2 restaurants and 2 bars/lounges
  • Full-service spa
  • Indoor pool
  • Breakfast available
  • Fitness center
  • Sauna
  • Steam room
  • 24-hour room service
  • Massage/treatment rooms
  • Business center
  • 8 meeting rooms
For families
  • Children stay free
  • Cribs/infant beds (surcharge)
  • Refrigerator
  • Separate bathtub and shower
  • Premium TV channels
  • Garden

Choose dates to view prices

About this area

What's nearby

  • In Yesil District

Getting around

  • Nur-Sultan (NQZ-Nazarbayev Intl.) - 23 min drive
  • Astana Railway Station - 23 min drive
  • Airport shuttle (surcharge)

About this property

Rixos President Astana Hotel

5-star luxury hotel in the heart of Yesil District
Take advantage of a roundtrip airport shuttle, a terrace, and shopping on site at Rixos President Astana Hotel. Indulge in a manicure/pedicure and a massage at Anjana SPA, the onsite spa. Enjoy international cuisine and garden views at the two onsite restaurants. Stay connected with free in-room WiFi, and guests can find other amenities such as a garden and a hair salon.
Additional perks include:
  • An indoor pool
  • Free self parking, plus extended parking (surcharge)
  • Local cuisine breakfast (surcharge), a billiards/pool table, and concierge services
  • Barbecue grills, express check-out, and a gift shop
  • Guest reviews speak well of the helpful staff and proximity to shopping
Room features
All 183 rooms offer comforts such as 24-hour room service and pillow menus, in addition to perks like laptop-compatible safes and air conditioning. Guests reviews say good things about the spacious rooms at the property.
More conveniences in all rooms include:
  • Rollaway/extra beds (surcharge) and cribs/infant beds (surcharge)
  • Bathrooms with separate tubs/showers and free toiletries
  • LCD TVs with premium channels
  • Refrigerators and daily housekeeping

Languages

English, Russian, Turkish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Follows industry cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global)

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

At a glance

Hotel size

  • 183 rooms
  • Arranged over 8 floors

Arriving/Leaving

  • Check-in time from 2:00 PM - midnight
  • Express check-in/out
  • Early check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one*

Children

  • One child (5 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free onsite self parking
  • Onsite extended parking (fees apply)

Transfers

  • Airport shuttle on request (available 24 hours)*

Other information

  • Designated smoking areas (fines apply)

Property amenities

Food and drink

  • Local cuisine breakfast (surcharge) 7:00 AM–10:30 AM on weekdays and 7:00 AM–11:00 AM on weekends
  • 2 restaurants
  • 2 bars/lounges
  • Barbecue grills
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children stay free

What to do

  • Shopping
  • Pool table

Working away

  • Business center
  • 8 meeting rooms
  • Conference space (10979 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage

Facilities

  • 1 building/tower
  • Built in 2005
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Fitness center
  • An indoor pool
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Elevator

Languages

  • English
  • Russian
  • Turkish

Room amenities

Be entertained

  • LCD television
  • Premium satellite channels

Home comfort

  • Air conditioning
  • Stocked minibar (select free items)
  • Bathrobes and slippers
  • Iron/ironing board (on request)

Sleep well

  • Pillow menu
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Crib/infant bed (surcharge)
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Shared bathroom
  • Separate bathtub and shower
  • Free toiletries
  • Hair dryer

Stay connected

  • Free WiFi and wired Internet

Food and drink

  • Refrigerator
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Spa

Anjana SPA has 8 treatment rooms. Services include massages and manicures and pedicures. The spa is equipped with Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

Al Farabi - Overlooking the garden, this restaurant specializes in international cuisine and serves breakfast only.
Aksham - Onsite restaurant. Open daily.
The Irish Pub - Overlooking the garden, this pub specializes in international cuisine and serves breakfast, lunch, and dinner. Open 24 hours. Open daily.
Lobby Lounge - This lobby lounge specializes in international cuisine and serves breakfast, lunch, dinner, and light fare. Open 24 hours. Open daily.

Fees & policies

Refundable deposits

  • Deposit: KZT 40000.00 per day

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Airport shuttle transfer per adult: KZT 12500 (one-way)
  • Airport shuttle transfer per child: KZT 0 (one-way), (up to 18 years old)

Optional extras

  • Local cuisine breakfast is offered for an extra charge of KZT 10000 for adults and KZT 5000 for children (approximately)
  • Airport shuttle service is offered for an extra charge of KZT 12500 per vehicle (one-way, maximum occupancy 4)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Cribs/infant beds are available for KZT 5000 per day
  • Rollaway beds are available for KZT 10000 per day
  • Airport shuttle service for children costs KZT 12500 (one-way)

Parking

  • Extended parking is available for an extra charge

Pool, spa, & gym (if applicable)

  • Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision
  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global).

Policies

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher, a security system, and a first aid kit on site.

This property accepts credit cards and cash.

Also known as

Astana Hotel Rixos
Hotel Rixos President Astana
President Hotel Astana
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Rixos President Astana Hotel Hotel
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Rixos President Astana Hotel Hotel Nur-Sultan

Frequently asked questions

Does Rixos President Astana Hotel offer free cancellation for a full refund?
Yes, Rixos President Astana Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Rixos President Astana Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Rixos President Astana Hotel?
Yes, there's an indoor pool.
Are pets allowed at Rixos President Astana Hotel?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Rixos President Astana Hotel?
Yes, there's free self parking.
Is airport shuttle service offered by Rixos President Astana Hotel?
Yes, an airport shuttle is available. The charge is KZT 12500 per vehicle one-way.
What are the check-in and check-out times at Rixos President Astana Hotel?
You can check in from 2:00 PM - midnight. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-in and check-out are available.
What is there to do at Rixos President Astana Hotel and nearby?
Rixos President Astana Hotel has 2 bars, a spa, and an indoor pool, as well as a steam room, a picnic area, and a garden.
Are there restaurants at or near Rixos President Astana Hotel?
Yes, there are 2 onsite restaurants, featuring international cuisine and garden views. Nearby restaurants include Daredzhani (7-min walk), Del Papa (7-min walk), and Satti (8-min walk).
What's the area around Rixos President Astana Hotel like?
Rixos President Astana Hotel is in Yesil District, a short 9-minute walk from Korme Exhibition Complex and 9 minutes' walk from Kazakhstan Ministry of Foreign Affairs. The local area is considered walkable as well as being good for shopping.

Overall score and ratings

8.8

Fabulous

9.1/10

Cleanliness

8.8/10

Staff & service

7.3/10

Amenities

8.9/10

Property conditions & facilities

8.8/10

Eco-friendliness

10/10 Exceptional

Excellent hotel and customer service!
Lana, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Douglas, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Frequently stay here. Excellent price-value ratio.
Nadezhda, 2-night business trip
Verified Hotels.com guest review

8/10 Very good

Good hotel with a couple issues
The hotel is nice and the room was very comfortable. The service was good, as was the food. Only issues are the equipment in the gym is need of replacement and maintenance (Technogym makes the worlds worst club level cardio machines). Also most of the world no longer allows smoking indoors, specifically international hotels. I wanted to eat and have a drink in the Irish Pub but the smell and level of smoke in the air was untorlerable for a noj smoker. Its extremly unhealthy and non eco friendly, and its puts off clients. You can eat in the lounge bar instead, however, it has a reduced menu (which makes no sense considering all food comes from the same kitchen).
3-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Shukhrat, 1-night trip
Verified Hotels.com guest review

8/10 Very good

1-night trip
Verified Hotels.com guest review

6/10 Good

Уставший отель из прошлого с евроремонтом, нуждается в обновлении, сервис слабенький
Dmitry, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Brilliant stay n highly recommended
Excellent hotel with top notch resources in good location
1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Timothy, 4-night business trip
Verified Hotels.com guest review