Guests
All properties in Sofia, Sofia-city, Bulgaria

Crystal Palace Boutique Hotel, Sofia

4-star hotel with restaurant, near National Palace of Culture

  • Free WiFi
From
$125 CAD

Restrictions related to your trip

This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

Image gallery

  • Executive Room - Guest Room
  • Executive Room - Guest Room
  • Junior Suite - Bathroom
  • Junior Suite - Bathroom
  • Executive Room - Guest Room
Executive Room - Guest Room. Image 1 of 74
1 / 74Executive Room - Guest Room
14 Shipka Street, Sofia, 1504, Bulgaria
9.0.Superb.
  • This is my favourite hotel in Sofia. The staff are so kind and welcoming, the rooms are…

    Aug. 28, 2021

  • Top notch location, impressive professionals at lobby bar - Georgi and Galia went an…

    Oct. 18, 2018

See all 170 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • Protective clothing is available to guests
  • Masks are available to guests
  • Guests are provided with free hand sanitizer

Guests rated location

Safe
  • Parking available
  • Free WiFi
  • Airport transfer
  • Gym
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 63 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Breakfast available
  • Fitness center
  • Self parking

For families

  • Free cribs/infant beds
  • Rollaway/extra beds (surcharge)
  • Free toiletries
  • Daily housekeeping
  • Laundry facilities
  • Hair dryer

What’s around

  • In Sofia City Center
  • National Palace of Culture - 24 min walk
  • Sofia University - 1 min walk
  • Cyril and Methodius National Library of Bulgaria - 3 min walk
  • Bulgarian Parliament - 4 min walk
  • Yellow Pavement - 5 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Standard Room, 1 King Bed
  • Executive Room
  • Junior Suite
  • Deluxe Suite

What’s around

Landmarks

  • In Sofia City Center
  • National Palace of Culture - 24 min walk
  • Sofia University - 1 min walk
  • Cyril and Methodius National Library of Bulgaria - 3 min walk
  • Bulgarian Parliament - 4 min walk
  • Yellow Pavement - 5 min walk
  • Alexander Nevski Cathedral - 6 min walk
  • Vasil Levski Monument - 6 min walk
  • Borisova Gradina Park - 6 min walk
  • National Gallery for Foreign Art - 6 min walk
  • Monument to the Liberating Tsar - 8 min walk

Getting around

  • Sofia Airport (SOF) - 14 min drive
  • Sofia Sever Station - 7 min drive
  • Sofia Central Station - 12 min drive
  • Serdika Station - 21 min walk
  • Lavov Most Station - 25 min walk
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Train station pick-up (surcharge)
  • Shopping center shuttle (surcharge)
map
See on map
14 Shipka Street, Sofia, 1504, Bulgaria

At a glance

Hotel size

  • This hotel has 63 rooms
  • This hotel is arranged over 6 floors

Arriving/leaving

  • Check-in time 2 PM-5:30 AM
  • Check-out time is noon

Restrictions related to your trip

  • This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms

Transfers

  • Airport shuttle (available 24 hours)*
  • Train station pick-up*

Parking

  • Onsite self parking (BGN 20 per day)
  • Onsite parking limited
  • Height restrictions apply for onsite parking

Other information

  • Smoke-free property
*See fees and policies for additional details or extra charges

In the hotel

Food and drink

  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Snack bar/deli
  • 24-hour room service

Things to do

  • Fitness facilities
  • Spa services on site
  • Spa treatment room(s)
  • Steam room
  • Sauna

Working away

  • 24-hour business center
  • Business center
  • Conference space
  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 1
  • Year Built - 2004
  • Elevator

Accessibility

  • Wheelchair accessible
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

Languages Spoken

  • Bulgarian
  • English

In the room

Home comforts

  • Air conditioning
  • Minibar
  • Bathrobes
  • Slippers

Sleep well

  • Blackout drapes/curtains

Freshen up

  • Free toiletries
  • Hair dryer

Be entertained

  • LCD TV
  • Cable TV channels

Stay connected

  • Desk
  • Free WiFi

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. There are massage/treatment rooms available. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy.

Dining

Crystal Palace - This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required.

Fees & policies

Mandatory feesPay at property

You'll be asked to pay the following charges by the property at check-in or check-out:

  • A tax is imposed by the city: BGN 1.09 per person, per night

Optional extras

  • Buffet breakfast is offered for an extra charge of BGN 27 per person (approximately)
  • Airport shuttle service is offered for an extra charge of BGN 50 per person (one-way)
  • Train station pick-up service is offered for an extra charge
  • Area shuttle and shopping center shuttle service is offered for an extra charge
  • Early check-in can be arranged for an extra charge (subject to availability, amount varies)
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Children and extra bedsPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Rollaway beds are available for BGN 60.0 per day

ParkingPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Self parking costs BGN 20 per day
  • Parking height restrictions apply

Pool, spa, and gym (if applicable)Pay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene and cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.

Enhanced food service safety measures are in place.

Policies

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Also known as

  • Crystal Palace Boutique
  • Crystal Palace Boutique Hotel
  • Crystal Palace Boutique Hotel Sofia
  • Crystal Palace Boutique Sofia
  • Crystal Boutique Hotel Sofia
  • Crystal Palace Boutique Hotel Hotel
  • Crystal Palace Boutique Hotel Sofia
  • Crystal Palace Boutique Hotel Hotel Sofia

*See fees and policies for additional details or extra charges

FAQs

  • Yes, Crystal Palace Boutique Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Self parking costs BGN 20 per day. Parking spots may be limited.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 2 PM - 5:30 AM. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability).
  • Yes, there's an onsite restaurant, Crystal Palace. Nearby restaurants include Pastoccino (3-min walk), Esterhasi (3-min walk), and Mediterraneo (3-min walk).
  • Yes, an airport shuttle is available. The charge is BGN 50 per person one-way.
  • Crystal Palace Boutique Hotel has a sauna and a steam room.
9.0.Superb.
  • 10.0.Exceptional

    Lovely hotel, great location! The absolutely best feature of this hotel is the staff. They were caring, knowledgeable, and professional.

    3 night trip, Aug. 10, 2018

    Verified Expedia guest review

  • 10.0.Exceptional

    Great hotel in Sofia Bulgaria

    Excellent staff in a great facility. Everyone is so pleasant and doing all they can to help the clients. I would not and will not hesitate to recommend this hotel to any friend or family visiting Sofia.

    Denis , Other trip, Sep. 2, 2016

    Verified Expedia guest review

  • 10.0.Exceptional

    Excellent strategically-located boutique hotel

    I have tried most if not all the 4 and 5 stars in Sofia, Bulgaria so far in life. Crystal Palace offers an excellent, quiet boutique hotel atmosphere with very polite and helpful staff who speak Bulgarian and English fluently. The underground parking is easily accessible and free which is a huge bonus in Sofia. The room was quite large (over 300 square feet) and it was very clean. Overall you could see the hotel is maintained regularly.

    Ian, Other trip, Sep. 13, 2015

    Verified Expedia guest review

  • 10.0.Exceptional

    Fantastic hotel with fantastic location and services , But, and I repeat, But one huge problem - cigarette smoke. When we complained, the staff just shrugged their shoulders and explained to us that some of their clients smoke even in the nonsmoking rooms and they can not do anything about it. The only exception was one waiter who moved us to the empty breakfast room to eat as we couldn't tolerate all the smoke in the dining room at dinner. We didn't get his name but are so thankful for his understanding and great service. So to the question " would you recommend this hotel to others?", the answer is not a simple Yes or No . To smokers - Yes To nonsmokers - Never

    Other trip, Jan. 24, 2012

    Verified Hotels.com guest review

  • 8.0.Very Good

    Great location and close everything.

    Good hotel, clean, friendly staff, comfortable bed and great location Breakfast is just ok. The major problem is the bathroom. There is no ventilation fan, so it is so humid after bath. You need open the bathroom door.

    vi, Other trip, May 19, 2017

    Verified Expedia guest review

  • 10.0.Exceptional

    Pretty much perfect

    Lovely people, great room with a little balcony, clean, in a perfect location. Would definitely stay there again!

    Paula, 1 night trip, Aug. 18, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    One of the best hotels in Sofia

    My favorite hotel in Sofia. Clean rooms, great staff and centrally located.

    Leon C, 1 night family trip, Nov. 20, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Excellent value for the money downtown Sofia, Bg

    My trip was amazing! Everything the hotel offers: perfect location, very clean, new interior and facilities, outstanding service in all details, very friendly staff, luxury car transportation from/to the airport, a fitness facility, underground garage, bunch of excellent bars and restaurants around 3 to 8 minutes away (I would mention Grozd, Shtastlivetza, Chef's Live, Arbat). It is located in 5 - 10 minutes walk from the main touristic, historic, architectural and administrative focal points of the city. A nice garden or park is across the street. Finally, the hotel has an own restaurant with excellent drinks! The hotel is not large, offers good privacy and calm atmosphere: just downtown but quite silent. The Crystal Palace helped me organizing all my busyness trips and meetings, as well as to relax well between these. I regret I was only for five business days there - for sure spending the weekend there would be a good bonus for travelling business people.

    4 night business trip, Feb. 16, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    V good. Hi hhjghffgggggfffffgghhgff CB cm bhuhhg hhgh

    1 night business trip, Feb. 8, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    I highly recommend this hotel!!

    A friend and I have been traveling for over a month in Azerbaijan, Armenia, Georgia, Turkey and Egypt. Some of our hotels were delightful and others left much to be desired. We didn’t know what to expect at this hotel in Sofia Bulgaria. It was our great pleasure to stay in the Crystal Palace. Our room was spacious, quiet, beautifully decorated, very clean and we noticed the hotel has great attention to details. The breakfast buffet is widely varied and exceptionally good. We ate in the restaurant one evening and thoroughly enjoyed our meal.

    susan, 2 night trip with friends, Nov. 11, 2019

    Verified Hotels.com guest review

See all 170 reviews