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4-star hotel with restaurant, near National Palace of Culture
This is my favourite hotel in Sofia. The staff are so kind and welcoming, the rooms are…
Aug. 28, 2021
Top notch location, impressive professionals at lobby bar - Georgi and Galia went an…
Oct. 18, 2018
Remember, collect 10 stamps, get 1 reward* night
You'll be asked to pay the following charges by the property at check-in or check-out:
This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
Personal protective equipment, including masks, will be available to guests.
Social distancing measures are in place; staff at the property wear personal protective equipment; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.
Enhanced food service safety measures are in place.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property accepts credit cards. Cash is not accepted.
*See fees and policies for additional details or extra charges
Lovely hotel, great location! The absolutely best feature of this hotel is the staff. They were caring, knowledgeable, and professional.
3 night trip, Aug. 10, 2018
Verified Expedia guest review
Excellent staff in a great facility. Everyone is so pleasant and doing all they can to help the clients. I would not and will not hesitate to recommend this hotel to any friend or family visiting Sofia.
Denis , Other trip, Sep. 2, 2016
Verified Expedia guest review
I have tried most if not all the 4 and 5 stars in Sofia, Bulgaria so far in life. Crystal Palace offers an excellent, quiet boutique hotel atmosphere with very polite and helpful staff who speak Bulgarian and English fluently. The underground parking is easily accessible and free which is a huge bonus in Sofia. The room was quite large (over 300 square feet) and it was very clean. Overall you could see the hotel is maintained regularly.
Ian, Other trip, Sep. 13, 2015
Verified Expedia guest review
Fantastic hotel with fantastic location and services , But, and I repeat, But one huge problem - cigarette smoke. When we complained, the staff just shrugged their shoulders and explained to us that some of their clients smoke even in the nonsmoking rooms and they can not do anything about it. The only exception was one waiter who moved us to the empty breakfast room to eat as we couldn't tolerate all the smoke in the dining room at dinner. We didn't get his name but are so thankful for his understanding and great service. So to the question " would you recommend this hotel to others?", the answer is not a simple Yes or No . To smokers - Yes To nonsmokers - Never
Other trip, Jan. 24, 2012
Verified Hotels.com guest review
Good hotel, clean, friendly staff, comfortable bed and great location Breakfast is just ok. The major problem is the bathroom. There is no ventilation fan, so it is so humid after bath. You need open the bathroom door.
vi, Other trip, May 19, 2017
Verified Expedia guest review
Lovely people, great room with a little balcony, clean, in a perfect location. Would definitely stay there again!
Paula, 1 night trip, Aug. 18, 2021
Verified Hotels.com guest review
My favorite hotel in Sofia. Clean rooms, great staff and centrally located.
Leon C, 1 night family trip, Nov. 20, 2020
Verified Hotels.com guest review
My trip was amazing! Everything the hotel offers: perfect location, very clean, new interior and facilities, outstanding service in all details, very friendly staff, luxury car transportation from/to the airport, a fitness facility, underground garage, bunch of excellent bars and restaurants around 3 to 8 minutes away (I would mention Grozd, Shtastlivetza, Chef's Live, Arbat). It is located in 5 - 10 minutes walk from the main touristic, historic, architectural and administrative focal points of the city. A nice garden or park is across the street. Finally, the hotel has an own restaurant with excellent drinks! The hotel is not large, offers good privacy and calm atmosphere: just downtown but quite silent. The Crystal Palace helped me organizing all my busyness trips and meetings, as well as to relax well between these. I regret I was only for five business days there - for sure spending the weekend there would be a good bonus for travelling business people.
4 night business trip, Feb. 16, 2020
Verified Hotels.com guest review
V good. Hi hhjghffgggggfffffgghhgff CB cm bhuhhg hhgh
1 night business trip, Feb. 8, 2020
Verified Expedia guest review
A friend and I have been traveling for over a month in Azerbaijan, Armenia, Georgia, Turkey and Egypt. Some of our hotels were delightful and others left much to be desired. We didn’t know what to expect at this hotel in Sofia Bulgaria. It was our great pleasure to stay in the Crystal Palace. Our room was spacious, quiet, beautifully decorated, very clean and we noticed the hotel has great attention to details. The breakfast buffet is widely varied and exceptionally good. We ate in the restaurant one evening and thoroughly enjoyed our meal.
susan, 2 night trip with friends, Nov. 11, 2019
Verified Hotels.com guest review