Guests
All properties in Playa del Carmen, Quintana Roo, Mexico

One Playa Del Carmen, Playa del Carmen

3-star hotel, convenient to Quinta Avenida

  • Free WiFi and free parking
From
$54 CAD

Image gallery

  • Lobby
  • Lobby
  • Superior Room - Bathroom
  • Exterior
  • Lobby
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1 / 37Lobby
25 Avenida Norte Mz 97 Lt 01 S/N entre, Playa del Carmen, 77710, QROO, Mexico
8.0.Very Good.
  • A/C was so loud in the room it precluded normal conversation when turned on. At night ,…

    Sep. 15, 2021

  • We like this hotel very much, very clean, very new, great breakfast, easy and safe…

    Dec. 22, 2019

See all 162 reviews

Official standards

This property advises that it adheres to National Guidelines for reopening Tourism (Mexico) and Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • gap period enforced between guest stays24 hours
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Convenient
Shopping
Safe
Transportation options
  • Free parking
  • Free WiFi
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 108 smoke-free guestrooms
  • Daily housekeeping
  • Near the beach
  • Breakfast available
  • 24-hour business center
  • 24-hour front desk

For families

  • Private bathroom
  • Television
  • Free toiletries
  • Daily housekeeping
  • Laundry facilities
  • Hair dryer

What’s around

  • In Downtown Playa del Carmen
  • Quinta Avenida - 5 min walk
  • Playa del Carmen Main Beach - 9 min walk
  • Mamitas Beach Club - 12 min walk
  • Playa del Carmen Maritime Terminal - 16 min walk
  • Plaza Las Americas - 38 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Standard Room, 1 Queen Bed
  • Superior Room
  • Superior Room, 2 Double Beds

What’s around

Landmarks

  • In Downtown Playa del Carmen
  • Quinta Avenida - 5 min walk
  • Playa del Carmen Main Beach - 9 min walk
  • Mamitas Beach Club - 12 min walk
  • Playa del Carmen Maritime Terminal - 16 min walk
  • Plaza Las Americas - 38 min walk
  • Playacar Golf Club - 39 min walk
  • Nuestra Senora del Carmen Catholic Church - 3 min walk
  • Central Square - 4 min walk
  • 3D Museum of Wonders - 6 min walk
  • Calle Corazón - 6 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive
map
See on map
25 Avenida Norte Mz 97 Lt 01 S/N entre, Playa del Carmen, 77710, QROO, Mexico

At a glance

Hotel size

  • This hotel has 108 rooms
  • This hotel is arranged over 2 floors

Arriving/leaving

  • Check-in time 6:00 AM-midnight
  • Check-out time is noon
  • Express check-out

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free covered onsite self parking

Other information

  • Smoke-free property
*See fees and policies for additional details or extra charges

In the hotel

Food and drink

  • Buffet breakfast daily (surcharge)

Working away

  • 24-hour business center
  • Number of meeting rooms - 1
  • Conference space
  • Conference space size (feet) - 67
  • Computer station

Services

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Facilities

  • Elevator
  • Safe-deposit box at front desk

Accessibility

  • In-room accessibility
  • Wheelchair-accessible path of travel

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • Air conditioning

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • Flat-screen TV
  • Cable TV channels

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping

Fees & policies

Refundable depositPay at property

  • Breakage deposit: MXN 20.00 per night

Mandatory feesPay at property

You'll be asked to pay the following charges at check-in or check-out:

  • A tax is imposed by the city: MXN 26.89 per accommodation, per night

Optional extras

  • Breakfast costs between MXN 200 and MXN 250 for adults, and MXN 200 and MXN 250 for children (approximately)

PetsPay at property

  • Service animals exempt from fees

Hygiene and cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts Visa, Mastercard and American Express. Cash is not accepted.

Also known as

  • One Playa Carmen Hotel Playa del Carmen
  • One Playa Carmen Hotel
  • One Playa Carmen Playa del Carmen
  • One Playa Carmen
  • One Playa Del Carmen Riviera Maya
  • One Playa Del Carmen Playa del Carmen
  • One Playa Del Carmen Hotel Playa del Carmen

*See fees and policies for additional details or extra charges

FAQs

  • Yes, One Playa Del Carmen does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Sorry, pets aren't allowed, but service animals are welcome.
  • You can check in from 6:00 AM - midnight. Check-out time is noon. Express check-out and contactless check-in and check-out are available.
  • Yes. Nearby restaurants include Kaxapa Factory (3-min walk), El Tapas (3-min walk), and El Gallinero Du Chocolat (3-min walk).
8.0.Very Good.
  • 8.0.Very Good

    This hotel is excellent if you are catching the Ado bus to Merida as it is right next door. The breakfast is great - eggs, bacon chiliquilles fruit yogurt cereal and more. Rooms small but adequate for overnight stay. Will stay again when travelling. Many restaurants close by and also Catholic Church a block away. Grocery store next door also

    1 night family trip, Jan. 26, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Very Quiet hotel to stay in. Can not hear any outside noises

    Robert, 1 night romance trip, Dec. 28, 2018

    Verified Hotels.com guest review

  • 2.0.Poor

    We arrived at the afternoon around 3 20pm to check in. There are 4 families for 15 persons. We were waiting at the lobby with the laugages. By the time we got the keys, two bags were gone. They were stolen right in front of us! The hotel stuffs reviewed the secure camera and identified the group of 3 people did that. After a long argument the hotel finally agreed to send somebody with us to the police station to report the case. The stuffs are nice but did not willing to do much to help. We suffered significant financial lost and the bags were stolen at the hotel! The security of this hotel is definitely a concern.

    3 night family trip, Dec. 24, 2018

    Verified Expedia guest review

  • 8.0.Very Good

    It was very clean and in a good location. Easy shopping for those forgotten items.

    1 night trip with friends, Jul. 30, 2021

    Verified Expedia guest review

  • 6.0.Good

    The AC in the rooms are poor quality.

    1 night romance trip, Jun. 22, 2021

    Verified Expedia guest review

  • 8.0.Very Good

    Average hotel for the money

    1 night family trip, Jun. 2, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    excellent location very friendly employees

    1 night business trip, May 3, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Breakfast is great. Staff very friendly and helpful, rooms are very little but clean.

    1 night family trip, May 1, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Excelente ubicación centrica

    1 night trip, Apr. 27, 2021

    Verified Expedia guest review

  • 8.0.Very Good

    It’s ok for the price

    For the price I think is a pretty good hotel. It’s just 5 min walk from 5th Avenida. The AC is not the best bits it’s ok. Unit is very small and TV is the size of a tablet. Service is pretty awesome. The girls at front desk are EXTREMELY attentive and kind.

    Jahaziel, 1 night trip, Apr. 16, 2021

    Verified Hotels.com guest review

See all 162 reviews