2/10 Poor
22 Sept 2023
Never come back even free!
I went to Toronto with my friend and checked in at night. There was a bad smell in the room. We turned on the exhaust and went out to eat. The smell was still very strong after we came back two hours later. We tried talking to the front desk and only got air freshener and a strange ventilation device. We tried to sleep but the smell was too strong. Asked again to change room and was refused, even told that all rooms are the same and if you don't like you can check out, we were two girls and it was two o'clock in the night. We had no choice but to go back inside and basically didn't sleep all night. I have stayed in dozens of hotels, even motels, and I have never encountered a room that smells like this to customers. The next day we found the manager and changed the room, everything was fine and there was no weird smell, which proved that we were cheated on the first day. I don't know how to complain, how Hotels manages and coordinates. I hope I can have feedback and will never come back here again.


CHANG
CHANG, 2-night trip with friends
Verified Hotels.com guest review