The images of the exterior make it look like this hotel is on a quiet, clean street. It’s in a section of narrow alleyways with people around at all hours, next to a church that rings 2x/day outside your window. It’s in a very touristy, crowded area.
They waited until AFTER check in to tell us we were going to be on the fourth floor of a walk-up with no elevator in the 2nd building. The hotel description says for accessibility there is an elevator, so I assumed it would be in all buildings. We refused that room as my parents are older so it was not possible.
Finally, the staff are liars. The listing clearly states that the room amenities include washer/dryer. After checking the room and not finding it, I asked the concierge. They told me matter-of-factly that there is a washer/dryer in every room in the bathroom. I check again- nope. I go back down, and now they are adamant that they never said that, and that the only way to get laundry done is to give it to them to take out. I asked how much - “Free of charge” they told my dad in Vietnamese (I should have known better). We confirmed TWICE that it was free. Then, when we received the laundry done they said $2/kg. So, not only did they lie to me twice, the manager also gaslit me to tell me condescendingly that “nothing is free” and that they never said it was no charge, for me (a grown adult) to bring my elderly dad down “since there was a misunderstanding.” I refused as there was no point.
We checked out early.