Guests
All properties in Ranau, Sabah, Malaysia

Sutera Sanctuary Lodges at Poring Hot Springs, Ranau

Mountain guesthouse in Ranau with outdoor pool and restaurant

Image gallery

  • Palm Villa - Guest Room
  • Palm Villa - Guest Room
  • Outdoor Pool
  • Palm Villa - Living Room
  • Palm Villa - Guest Room
Palm Villa - Guest Room. Image 1 of 50
1 / 50Palm Villa - Guest Room
Poring Hot Spring, Ranau, 89300, Sabah, Malaysia
9.2.Superb.
  • Absolutely amazing!! We stayed in river lodge and everything is perfectly fine as photo…

    Jan. 29, 2020

  • We stayed for 3 nights recently. We were very happy with the room (though it was…

    Jan. 26, 2020

See all 23 reviews

Official standards

This property advises that it adheres to Safe & Clean (Malaysia) and Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Individually-wrapped food options are available
  • Pool
  • Non-smoking

Property highlights

Main amenities

  • 4 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant
  • Outdoor pool
  • Hot springs
  • 24-hour front desk

Feel at home

  • Children's pool
  • Separate dining area
  • Number of living rooms
  • Television
  • Free toiletries
  • Garden

What’s around

  • Mount Kinabalu National Park - 1 min walk
  • Poring Hot Spring - 1 min walk
  • Viviane Rafflesia Garden - 15 min walk
  • Kokob Rafflesia Conservation Garden - 7.6 mi / 12.2 km
  • Arnab Village - 12.5 mi / 20.2 km
  • Last POW Camp Memorial - 12.6 mi / 20.3 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Premier Room (River Lodge)
  • Premier Room (Jungle Lodge)
  • Palm Villa
  • Standard Room (Kelicap Twin Share)
  • Serindit Hostel with 1 Bunk Bed
  • Serindit Hostel with 2 Bunk Beds

What’s around

Landmarks

  • Mount Kinabalu National Park - 1 min walk
  • Poring Hot Spring - 1 min walk
  • Viviane Rafflesia Garden - 15 min walk
  • Kokob Rafflesia Conservation Garden - 7.6 mi / 12.2 km
  • Arnab Village - 12.5 mi / 20.2 km
  • Last POW Camp Memorial - 12.6 mi / 20.3 km
  • Sungai Moroli Fish Spa - 12.7 mi / 20.5 km
  • Liwagu River - 15 mi / 24.1 km
  • Kundasang War Memorial - 17.8 mi / 28.7 km
  • Sosodikon Hill Kundasang - 17.9 mi / 28.9 km
  • Desa Cattle Dairy Farm - 19.4 mi / 31.2 km
map
See on map
Poring Hot Spring, Ranau, 89300, Sabah, Malaysia

At a glance

Size

  • 4 rooms

Arriving/leaving

  • Check-in time 2 PM-8 PM
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 restrictions.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Parking

  • No onsite parking

Other information

  • Smoke-free property
*See fees and policies for additional details or extra charges

At the property

Food and drink

  • Restaurant
  • Room service (during limited hours)

Things to do

  • Outdoor pool
  • Children's pool
  • Hiking/biking trails on site
  • Golfing nearby

Services

  • 24-hour front desk

Facilities

  • Garden
  • Picnic area

Languages Spoken

  • English
  • Malay

In the room

Home comforts

  • Ceiling fan
  • Slippers
  • Iron/ironing board (on request)

Things to enjoy

  • Separate dining area
  • Number of living rooms

Freshen up

  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer (on request)

Be entertained

  • 20-inch flat-screen TV
  • Satellite TV channels

More

  • Daily housekeeping

Special features

Dining

Rainforest Restaurant - This restaurant serves breakfast, lunch, and dinner.

Fees & policies

Hygiene and cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

This property affirms that it follows the cleaning and disinfection practices of Safe & Clean (Malaysia).

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

Construction is underway at a neighboring building and there may be noise disturbance from the construction work.

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.

This property accepts Visa, Mastercard, American Express, debit cards and cash.

Also known as

  • Sutera Sanctuary Lodges Poring Hot Springs Ranau
  • Sutera Sanctuary Poring Hot Springs
  • Sutera ctuary Poring Hot Spri
  • Sutera Sanctuary Lodges at Poring Hot Springs Ranau
  • Sutera Sanctuary Lodges at Poring Hot Springs Guesthouse
  • Sutera Sanctuary Lodges at Poring Hot Springs Guesthouse Ranau
  • Sutera Sanctuary Lodges Poring Hot Springs
  • Sutera Sanctuary Poring Hot Springs Ranau
  • Sutera Sanctuary Poring Hot Springs
  • Sutera ctuary Poring Hot Spri
  • Poring Hot Spring Ranau
  • Poring Spring
  • Sutera Sanctuary Lodges Poring Hot Springs
  • Sutera Sanctuary Poring Hot Springs Ranau

*See fees and policies for additional details or extra charges

FAQs

  • Yes, Sutera Sanctuary Lodges at Poring Hot Springs does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Sorry, there's no onsite parking at Sutera Sanctuary Lodges at Poring Hot Springs.
  • Yes, there's an outdoor pool and a children's pool.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 2 PM - 8 PM. Check-out time is noon.
  • Yes, there's an onsite restaurant, Rainforest Restaurant. Nearby restaurants include Rainforest Restaurant (12-min walk), Warung Padaidi (3.6 mi), and Warung (4.6 mi).
  • Have fun during the warmer months with activities such as hiking. Additional recreation onsite includes hot springs. Enjoy a swim in the outdoor pool or use the guesthouse's other amenities, which include a picnic area and a garden.
9.2.Superb.
  • 4.0.Fair

    Room not fullfill as per request

    Online confirm bed type provide in bunk bed but end up with 2 single bed. Then the hotel personnel tell you their system did not know about the bunk bed requirements. I was, huh??? It’s hotel.com problem that what show was not able to communicate to hotel operators??? And, the room illustration please reflect the truth. The photo is MISLEADING! The room and bed look spacious and ok but in actual, it’s quite limited space. Pls be remember that the hotel location vs the price, it shld have being a spacious one with this kind of price.

    1 night family trip, Dec. 14, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    The price is reasonable, the Palm Villas are amazing. The staff were very helpful and efficient. The location at Poring Hot springs is absolutely spectacular

    1 night family trip, Oct. 22, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    The room is nice and near the hot spring

    1 night family trip, Jun. 12, 2019

    Verified Expedia guest review

  • 6.0.Good

    Sufficient if slightly underwhelming for a stay within Poring Hot Spring & Nature Reserve

    2 night romance trip, May 27, 2019

    Verified Ebookers guest review

  • 10.0.Exceptional

    Good choice for Poring Hot Springs

    Clean and fresh hotel located right inside Poring Hot Springs National Park - you have to buy entrance ticket to access the hotel by car. Quiet at night. The staff was polite and helpful. There is a hole under the front door which a bit scared us at the check-in, however we had absolutely no issues with mosquitoes at night. Wi-Fi was only working at the lobby, no Wi-Fi in the room. Breakfast was nice. There are several places to eat in the village additionally to the resort's restaurant.

    Ievgen, 1 night romance trip, May 3, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Fantastic n clean hotspring

    Rt next to the hotspring wh is ideal for us. We were always the 1st 2 as we walk there at 7am; soak for an hr b4 gg for our set bf wh is gd. Redtaurabt meals gd also. We actually booked for 1n. Extended 2nd N. Wish we could do 3rd nite. Abt the best part of our holiday here.

    Poh Choo, 1 night romance trip, Feb. 9, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Excellent for family

    It was a wonderful experience for our family. The service was great & breakfast was nice too. The villa is of good size & very welcoming. Thank you for giving us a memorable stay!

    Saleh, 2 night family trip, Dec. 19, 2018

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Luxurious stay, feel like stay at home

    I stayed here at Palm Villa with family for two nights. After read review from guest reviewed, we decided to book this resort. My first impression were right same like others. Since we arrived late, we were directed to the villa. Check in process done in the room very smooth and quick. Resort location just beside the one of main attraction, Poring Hot Spring. We spend half day here but cannot fully explore the area. The villa is very huge. Feel like staying at home. It also clean and well maintain. Breakfast service provided at Rain Forest restaurant. I recommend you to try their Nasi Lemak. I had asked the resort to prepare a room decoration for our wedding anniversary and to surprise my wife. The resort staff Sue, Siandim, Saleha and Sahidah had done very good job. Thanks a lot for making our memorable day. Overall, even it a little bit pricey, you will not regret it. The facilties, service and cleanliness is tip top.

    Mohd Hirman, 2 night family trip, Dec. 11, 2018

    Verified Hotels.com guest review

  • 10.0.Exceptional

    We booked Palm Villa for our stay. The room was so nice, clean and comfortable.Basic kitchen. Maintenance team very efficient when we called for bathroom lighting was spoilt. We order room services for our dinner, food taste good and enjoy the meal. Breakfast is great too. Warm welcome and helpful from the friendly staff.

    Sue.L, 1 night trip, Nov. 15, 2018

    Verified Expedia guest review

  • 10.0.Exceptional

    자연속의 휴식

    실히 좋네요 한번 온천욕으로 얼굴이 부드러워 졌어요 코타키나발루 와서 계속 햇볕에 노출 되서 피부가 건조하고 거칠거칠했었는데..! 그리고 직원들도 다 너무 친절하네요! 아침에 일어나서 문 열고 나오면 공기랑 뷰가 진짜 너무 좋습니다

    hyejung, 2 night trip, Feb. 11, 2020

    Verified Hotels.com guest review

See all 23 reviews