Sutera Sanctuary Lodges at Poring Hot Springs

Photo gallery for Sutera Sanctuary Lodges at Poring Hot Springs

Primary image
Outdoor pool
View from room
20-inch flat-screen TV with satellite channels, TV
20-inch flat-screen TV with satellite channels, TV

Overview of Sutera Sanctuary Lodges at Poring Hot Springs

Sutera Sanctuary Lodges at Poring Hot Springs

3.0 star property
Mountain guesthouse with outdoor pool, near Mount Kinabalu National Park

8.8/10 Fabulous

54 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Non-smoking
  • Air conditioning
  • Lounge area
  • Restaurant
  • Bar
The price is CA $66
Price available on 07/10/2022
Map
Poring Hot Spring, Ranau, Sabah, 89300
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Outdoor pool
  • Hot springs
  • Children's pool
  • Room service
  • 24-hour front desk
  • Air conditioning
  • Garden
  • Gift shops/newsstands
  • Picnic area
  • Hiking/biking trails
For families
  • Children's pool
  • Separate dining area
  • Living room
  • Television
  • Garden
  • Daily housekeeping
Cleaning & safety
  • Cleaned with disinfectant
  • Personal protective equipment
  • Social distancing
  • Temperature checks

Choose dates to view prices

About this property

Sutera Sanctuary Lodges at Poring Hot Springs

Sutera Sanctuary Lodges at Poring Hot Springs offers a fantastic location, putting you just steps from Mount Kinabalu National Park. Guests can take a dip in the outdoor pool or grab a bite to eat at Rainforest Restaurant, which serves breakfast, lunch, and dinner. Other features include a bar/lounge, a children's pool, and a garden. Fellow travelers like the room service and helpful staff.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of Safe & Clean (Malaysia)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 4 rooms

Arriving/Leaving

  • Check-in time from 2 PM - 8 PM
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Parking

  • No onsite parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Room service (limited hours)

Taking the kids

  • Children's pool

What to do

  • Hiking/biking trails
  • Hot springs
  • Golfing nearby

Services

  • 24-hour front desk

Facilities

  • Garden
  • Picnic area
  • An outdoor pool

Languages spoken

  • English
  • Malay

Room amenities

Be entertained

  • 20-inch flat-screen TV
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Slippers
  • Iron/ironing board (on request)

What to enjoy

  • Separate dining area
  • Separate living room

Freshen up

  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer (on request)

More

  • Daily housekeeping

Special features

Dining

Rainforest Restaurant - This restaurant serves breakfast, lunch, and dinner.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property beginning January 1, 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

This property affirms that it follows the cleaning and disinfection practices of Safe & Clean (Malaysia).

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

Construction is underway at a neighboring building and there may be noise disturbance from the construction work.

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.

This property accepts credit cards, debit cards and cash.

Also known as

Hot Poring
Hot Spring Poring
Poring Hot
Sutera Sanctuary Lodges Poring Hot Springs Ranau
Poring Hot Spring House Ranau
Poring Hot Spring Ranau
Poring Spring
Sutera Sanctuary Lodges Poring Hot Springs
Sutera Sanctuary Poring Hot Springs Ranau
Sutera Sanctuary Poring Hot Springs
Sutera ctuary Poring Hot Spri
Sutera Sanctuary Lodges at Poring Hot Springs Ranau
Sutera Sanctuary Lodges at Poring Hot Springs Guesthouse
Sutera Sanctuary Lodges at Poring Hot Springs Guesthouse Ranau

Frequently asked questions

Overall score and ratings

8.8

Fabulous

8.8/10

Cleanliness

8.7/10

Staff & service

6.8/10

Amenities

8.3/10

Property conditions & facilities

6/10 Good

LUCY, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Sook Ping, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Cosy and spacious chalet
Absolutely amazing!! We stayed in river lodge and everything is perfectly fine as photo shown on the apps. The large spacious glass dining area are so remarkable! The eco-friendly and tropical forest surrounding is really good for travellers who look for wellness and quietness. Inside the park provides you easy trail to waterfall and hanging wooden bridge so you don’t need to plan so much. I will definitely stay in river lodge again among all the other chalets choices
Man Hei, 1-night trip with friends
Verified Hotels.com guest review

6/10 Good

Nice accommodation; restaurant disappointing.
We stayed for 3 nights recently. We were very happy with the room (though it was extremely close to the entrance to the park, so noisy). The restaurant was a let-down - many of the menu items were unavailable, and the cleanliness of the plates, cutlery and tables left a lot to be desired. Considering the prices in the restaurant, this was a real disappointment. n option worth considering is to eat in one of the many local restaurants just outside the gates.
Francis J, 3-night trip
Verified Hotels.com guest review

4/10 Fair

Room not fullfill as per request
Online confirm bed type provide in bunk bed but end up with 2 single bed. Then the hotel personnel tell you their system did not know about the bunk bed requirements. I was, huh??? It’s hotel.com problem that what show was not able to communicate to hotel operators??? And, the room illustration please reflect the truth. The photo is MISLEADING! The room and bed look spacious and ok but in actual, it’s quite limited space. Pls be remember that the hotel location vs the price, it shld have being a spacious one with this kind of price.
1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

The price is reasonable, the Palm Villas are amazing. The staff were very helpful and efficient. The location at Poring Hot springs is absolutely spectacular
1-night family trip
Verified Expedia guest review

6/10 Good

Sufficient if slightly underwhelming for a stay within Poring Hot Spring & Nature Reserve
2-night romance trip
Verified Ebookers guest review

10/10 Exceptional

1-night trip
Verified Expedia guest review

10/10 Exceptional

The room is nice and near the hot spring
1-night family trip
Verified Expedia guest review

10/10 Exceptional

Good choice for Poring Hot Springs
Clean and fresh hotel located right inside Poring Hot Springs National Park - you have to buy entrance ticket to access the hotel by car. Quiet at night. The staff was polite and helpful. There is a hole under the front door which a bit scared us at the check-in, however we had absolutely no issues with mosquitoes at night. Wi-Fi was only working at the lobby, no Wi-Fi in the room. Breakfast was nice. There are several places to eat in the village additionally to the resort's restaurant.
Ievgen, 1-night romance trip
Verified Hotels.com guest review