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Holiday Inn Express Hotels & Suites Columbus-Polaris Parkway, an IHG Hotel

Photo gallery for Holiday Inn Express Hotels & Suites Columbus-Polaris Parkway, an IHG Hotel

Exterior
Indoor pool
Indoor pool
Indoor pool
Pillowtop beds, desk, laptop workspace, blackout drapes

Overview of Holiday Inn Express Hotels & Suites Columbus-Polaris Parkway, an IHG Hotel

Holiday Inn Express Hotels & Suites Columbus-Polaris Parkway, an IHG Hotel

2.5 star property
Columbus family-friendly hotel with indoor pool

8.6/10 Fabulous

1,017 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking
Map
8670 Orion Pl, Columbus, OH, 43240

Room options

About this area

What's nearby

  • In Polaris
  • Columbus Zoo and Aquarium - 20 min drive
  • Easton Town Center - 15 min drive
  • Historic Crew Stadium - 13 min drive
  • Ohio State University - 19 min drive
  • Ohio Expo Center and State Fair - 13 min drive
  • Greater Columbus Convention Center - 16 min drive
  • Nationwide Arena - 20 min drive
  • Schottenstein Center - 19 min drive
  • Ohio Stadium - 21 min drive

Getting around

  • John Glenn Columbus Intl. Airport (CMH) - 19 min drive

Restaurants

  • Bonefish Grill - 4 min walk
  • Polaris Grill - 8 min walk
  • Raising Cane's - 9 min walk
  • Tim Hortons - 10 min walk
  • Firehouse Subs - 10 min walk

About this property

Holiday Inn Express Hotels & Suites Columbus-Polaris Parkway, an IHG Hotel

Located in the entertainment district, Holiday Inn Express Hotels & Suites Columbus-Polaris Parkway, an IHG Hotel is a great choice for a stay in Columbus. Guests can splash around at the indoor pool or lazy river, and the spa tub makes for a relaxing end to the day. A fitness center and a children's pool are offered, and in-room conveniences include refrigerators and microwaves. The breakfast and location get good marks from fellow travelers.

Languages

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

At a glance

Hotel size

  • 104 rooms
  • Arranged over 7 floors

Arriving/Leaving

  • Check-in time from 4:00 PM - 2:00 AM
  • Late check-in subject to availability
  • Minimum check-in age - 21
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • If you are planning to arrive after 2:00 AM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • Up to 2 children (18 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)

Pets

  • Pets allowed (dogs only)*
  • Service animals welcome
  • Specific rooms only, restrictions apply*
  • Pets must be supervised

Internet

  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking and van parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free on-the-go breakfast on weekday mornings 6:30 AM–9:30 AM

Traveling with children

  • Children stay free (see details)
  • Children's pool
  • Lazy river

Working away

  • 24-hour business center
  • Meeting room
  • Computer station
  • Conference space (552 square feet)

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Luggage storage

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Fireplace in lobby
  • Television in common areas
  • Fitness center
  • An indoor pool
  • Lazy river
  • Spa tub

Accessibility

  • Braille/raised signage
  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Visual alarms in hallways
  • Handrails in stairways
  • Closed captioned TV

Languages

  • English

Room amenities

Be entertained

  • Flat-screen television
  • Premium cable channels

Home comfort

  • Climate-controlled air conditioning and heating
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi and wired Internet
  • Phone

Food and drink

  • Refrigerator
  • Microwave

More

  • Daily housekeeping

Fees & policies

Children & extra beds

  • Rollaway beds are available for USD 10.0 per night

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 75.00 per accommodation, per stay

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 9:00 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast.

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
<p>Guests can rest easy knowing there's a fire extinguisher and a smoke detector on site. </p><p> This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly). </p><p>This property accepts credit cards. Cash is not accepted.</p>

Also known as

Holiday Inn Express Columbus-Polaris Parkway
Holiday Inn Hotels Parkway
Holiday Inn Parkway
Holiday Inn Express Hotels Suites Columbus Polaris Parkway

Frequently asked questions

Does Holiday Inn Express Hotels & Suites Columbus-Polaris Parkway, an IHG Hotel offer free cancellation for a full refund?
Yes, Holiday Inn Express Hotels & Suites Columbus-Polaris Parkway, an IHG Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Holiday Inn Express Hotels & Suites Columbus-Polaris Parkway, an IHG Hotel?
As of 4 Feb 2023, prices found for a 1-night stay for 2 adults at Holiday Inn Express Hotels & Suites Columbus-Polaris Parkway, an IHG Hotel on 7 Feb 2023 start from CA $139, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Holiday Inn Express Hotels & Suites Columbus-Polaris Parkway, an IHG Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Holiday Inn Express Hotels & Suites Columbus-Polaris Parkway, an IHG Hotel?
Yes, there's an indoor pool and a children's pool. Guests have pool access from 8:00 AM to 9:00 PM.
Are pets allowed at Holiday Inn Express Hotels & Suites Columbus-Polaris Parkway, an IHG Hotel?
Yes, dogs are welcome. There's a charge of USD 75.00 per accommodation, per stay. Service animals are exempt from fees.
Is parking offered on site at Holiday Inn Express Hotels & Suites Columbus-Polaris Parkway, an IHG Hotel?
Yes, there's free self parking.
What are the check-in and check-out times at Holiday Inn Express Hotels & Suites Columbus-Polaris Parkway, an IHG Hotel?
You can check in from 4:00 PM - 2:00 AM. Check-out time is 11 AM. Contactless check-in and check-out are available.
What is there to do at Holiday Inn Express Hotels & Suites Columbus-Polaris Parkway, an IHG Hotel and nearby?
Holiday Inn Express Hotels & Suites Columbus-Polaris Parkway, an IHG Hotel has a lazy river and a spa tub, as well as a fitness center.
Are there restaurants at or near Holiday Inn Express Hotels & Suites Columbus-Polaris Parkway, an IHG Hotel?
Yes. Nearby restaurants include Bonefish Grill (4-min walk), Polaris Grill (8-min walk), and Raising Cane's (9-min walk).
What's the area around Holiday Inn Express Hotels & Suites Columbus-Polaris Parkway, an IHG Hotel like?
Holiday Inn Express Hotels & Suites Columbus-Polaris Parkway, an IHG Hotel is in Polaris, a short 19-minute walk from Magic Mountain Fun Center. Travelers give top marks for the hotel's prime location.

Reviews

8.6

Fabulous

8.9/10

Cleanliness

8.7/10

Staff & service

8.2/10

Amenities

8.7/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Very good

Nice hotel but staff could be a little nicer
We overall had a nice stay but there was a few things that I really didn’t appreciate from the staff.. my family and I were down at the pool, the time was 9:02 and my children were making there way to the side of the pool that we were sitting so we could gather our stuff and leave, the security guard came in and told us we needed to leave “as he seen us gathering our stuff” then proceeded to shut all the lights off on us. That made it very difficult to get my 3 children out of the pool area safely! And honestly any experience I had with a staff member wasn’t that great… seemed like no one really liked their job and wasn’t very friendly
Michelle, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Wes, 1-night trip
Verified Hotels.com guest review

6/10 Good

Meh
Our stay was average. The pool security rudely informed me that I was supposed have a wrist band for me and my granddaughter as we were leaving the pool. I wasn't informed of that rule when we checked in.
Jan, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

It is the best hotel in the Polaris area.
Howard, 2-night trip
Verified Hotels.com guest review

6/10 Good

Disappointing
Aside from one staff member, the rest of the staff was not very nice. For a hotel with an amazing indoor pool facility, they never stocked the towels during our entire stay. The breakfast was ok though also not stocked very timely. This hotel could be a 5/5 for sure with a few tweaks, but sadly this was not one of our better stays at a Holiday Inn Express.
Bryan, 1-night family trip
Verified Hotels.com guest review

6/10 Good

The front desk was unprofessional and down right rude at check in and check out. When checking in we were given the pool rules including being told we were not even permitted to take a drink of water into the pool area. Once in the pool there were no towels, we were told by the front desk there was nothing the could do. We could either walk through the hotel dripping wet or get towels from our room. One of the people in our party chose to use a towel from their room, in the morning they went to the front desk for a new towel. They were again told there were no towels. They were given the option to wash their own towel in the coin laundry room area of the hotel! Granted it was New Years Eve, but the customer service was very disappointing, they knew it was going to be busy and should have prepared ahead of time! On a positive note, they breakfast was great! The person monitoring the area was very attentive to ensure everything was clean, hot and very friendly to the guests!
Regina, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Jeff, 1-night family trip
Verified Hotels.com guest review

6/10 Good

Poor Management and Disgust with this Holiday Inn
While the Hotel is nice overall, it was unclean, our room wasn't cleaned properly, the bathroom didn't had empty soap and shampoo bottles in the bathroom, short on towels, the pool had ripped apart foam pieces floating throughout half the pool...too many other things to list. Too many failures and lack of cleaning an upkeep to recommend staying here until they have new management or staff that works properly. And since we booked through Hotels.com, they couldn't even offer us a partial refund or discount. Since Hotels.com doesn't have a way to contact hotel management through their site... I'm very unhappy with this stay and the hotel's condition in its current state. Holiday Inn corporate needs to review the management of this location.
1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Andrew, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Amanda, 1-night trip
Verified Expedia guest review