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All properties in Hangzhou, Zhejiang, China
1 room, 2 adults

Sheraton Grand Hangzhou Wetland Park Resort, Hangzhou

5-starFor the benefit of our customers, we have provided a rating based on our rating system.
1 Westbrook Resort, Zijinggang Road, Hangzhou, Zhejiang, 310030, China

Luxury resort with full-service spa, connected to a shopping center, near Xixi Wetland Park
  • Free WiFi and free parking
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
  • Don’t like the layout of the open bathroom. Otherwise everything looks good.May 29, 2018
  • The family suite facilities are good n staff r nice. Breakfast buffet is close n location…Dec. 18, 2019

Sheraton Grand Hangzhou Wetland Park Resort, Hangzhou

from $139 CAD
  • Superior Room, 1 King Bed, Balcony
  • Superior Room, 2 Double Beds, Balcony
  • Deluxe Room, 1 King Bed, Balcony, Garden View
  • Deluxe Room, 2 Double Beds, Balcony, Garden View
  • Club Room, 1 King Bed, Balcony
  • Club Room, 2 Double Beds, Balcony
  • Deluxe Suite, 1 King Bed, Business Lounge Access
  • Club Suite
  • Family Suite
  • Room, 1 King Bed, Non Smoking, Balcony
  • Room, 2 Double Beds, Non Smoking, Balcony

What’s around Sheraton Grand Hangzhou Wetland Park Resort, Hangzhou

Landmarks

  • In Xihu
  • Xixi Wetland Park - 33 min walk
  • Lingyin Temple - 3.1 mi / 4.9 km
  • Zhejiang University - 3.9 mi / 6.3 km
  • West Lake - 4.6 mi / 7.4 km
  • Zhejiang Museum of Natural History - 5.3 mi / 8.6 km
  • Westlake Culture Plaza - 6.4 mi / 10.3 km

Getting around

  • Hangzhou (HGH-Xiaoshan Intl.) - 63 min drive
  • Hangzhou East Railway Station - 14 min drive
  • Hangzhou Station - 15 min drive
  • Hangzhou Yuhang Station - 25 min drive
  • Airport pick-up service

At a glance

Key facts

Hotel size

  • This hotel has 380 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • Check-in time 3:00 PM-anytime
  • Check-out time is noon
  • Express check-in/out
Front desk staff will greet guests on arrival.
24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Up to 2 children (18 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms

Transportation

Parking

  • Free self parking (limited)

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • Children's club (free)
Food and drink
  • Buffet breakfast daily (surcharge)
  • 3 restaurants
  • Bar/lounge
  • Coffee shop/café
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Indoor pool
  • 24-hour fitness facilities
  • Outdoor tennis court
  • Full-service spa
  • Spa treatment room(s)
  • Bicycle rentals on site
  • Ecotours on site
Working away
  • Business center
  • Conference space
  • Meeting rooms
  • Conference center
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Porter/bellhop
Facilities
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
Accessibility
  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center
  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Height-adjustable showerhead
  • Grab bar - near toilet
  • Grab bar - in bathtub
  • Lever door handles
Languages Spoken
  • Chinese
  • English

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board
Sleep well
  • Turndown service
  • Premium bedding
Things to enjoy
  • Balcony
Freshen up
  • Partially open bathroom
  • Deep soaking bathtub
  • Rainfall showerhead
  • Bidet
  • Free toiletries
  • Hair dryer
Be entertained
  • LCD TV
  • Satellite TV channels
  • IPod docking station
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Shine SPA for Sheraton has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna and a spa tub.

The spa is open daily.

Dining

Feast - Overlooking the garden, this buffet restaurant serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting).

Yue - Overlooking the garden, this diner serves lunch and dinner. Open daily.

Satine - Overlooking the garden, this fine-dining restaurant serves dinner only. Open select days.

Sheraton Grand Hangzhou Wetland Park Resort, Hangzhou’s small print

Also known as

  • Sheraton Grand Hangzhou Wetland Park Resort
  • Sheraton Hangzhou Wetland Park
  • Sheraton Grand Hangzhou Wetland Park Resort Resort
  • Sheraton Grand Hangzhou Wetland Park Resort Hangzhou
  • Sheraton Grand Hangzhou Wetland Park Resort Resort Hangzhou
  • Sheraton Grand Wetland Park Resort
  • Sheraton Grand Hangzhou Wetland Park
  • Sheraton Grand Wetland Park
  • Sheraton Hangzhou Wetland Park Resort
  • Sheraton Grand Hangzhou Wetland Park Resort
  • Sheraton Grand Wetland Park Resort
  • Sheraton Grand Hangzhou Wetland Park
  • Sheraton Grand Wetland Park

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

  • Pool access available from 6:00 AM to 11:00 PM.
  • Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property.

    Guests are provided with hand sanitizer.

    The property affirms that it follows sanitization practices of Commitment to Clean (Marriott) guidelines.

    For transfers, guests must contact the property before arrival at the number on the booking confirmation.

    Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

    Mandatory fees

    Deposit: CNY 500 per day

    Optional extras

    Rollaway beds are available for CNY 326.0 per night

    Breakfast costs between CNY 196 and CNY 196 per person (approximately)

    Airport shuttle service is offered for an extra charge of CNY 600 per vehicle

    We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

    FAQs for Sheraton Grand Hangzhou Wetland Park Resort, Hangzhou

    • Does Sheraton Grand Hangzhou Wetland Park Resort offer free cancellation for a full refund?
      Yes, Sheraton Grand Hangzhou Wetland Park Resort does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • Is parking offered at Sheraton Grand Hangzhou Wetland Park Resort?
      Yes, there's free self parking. Parking spots may be limited.
    • Is there a pool at Sheraton Grand Hangzhou Wetland Park Resort?
      Yes, there's an indoor pool. Guests have pool access from 6:00 AM to 11:00 PM.
    • Are pets allowed at Sheraton Grand Hangzhou Wetland Park Resort?
      Sorry, pets and service animals aren't allowed.
    • What are the check-in and check-out times at Sheraton Grand Hangzhou Wetland Park Resort?
      You can check in from 3:00 PM to anytime. Check-out time is noon.
    • Are there restaurants at or near Sheraton Grand Hangzhou Wetland Park Resort?
      Yes, there are 3 onsite restaurants.
    • Is airport shuttle service offered by Sheraton Grand Hangzhou Wetland Park Resort?
      Yes, a shuttle from the airport to the hotel is available. The charge is CNY 600 per vehicle.
    • What is there to do near Sheraton Grand Hangzhou Wetland Park Resort?
      Recommended spots to visit include Xixi Wetland Park (1.7 mi) and Lingyin Temple (3.1 mi), along with Zhejiang University (3.9 mi) and West Lake (4.6 mi).

    Recent reviews

    Fabulous 8.8 From 53 reviews

    Exceptional 10.0
    great hotel
    I went for a friend trip and we loved this hotel! Staff was very helpful and knowledgeable about the area. French restaurant for dinner was fancy and delicious. Buffet breakfast was awesome. Spa treatments were luxurious. Would stay here again.
    hk1 night trip with friends
    Very Good 8.0
    Nice family reunion
    had good time for family reunion.
    Hui, us2 night family trip
    Poor 2.0
    Sauna rooms.
    Unless you like sleeping in a sauna room, this is not the hotel to be staying especially during the cooler months. I have been staying in this hotel everytime I am around Hangzhou for business. I have noticed the hotel turns off the air conditioning during the cooler months. And this is not an one off observation. It was exactly the same last year during the Autumn months. Despite, giving feedback to the front desk, obviously this a management decision to cut cost. This time round it is further verified by the night duty manager. He told us that they can't turn them on due to strict instructions and could only provide us a fan. Appalling. In the end I had to open the sliding doors to the balcony to allow cooler air into the room. With the hotel situated in the Wetland areas, there are swarms of mosquitoes and getting bitten throughout the night was unbearable. In end I had to close the sliding doors, and wake up in a pool of sweat in the morning. At check out, I have specifically asked to speak to the GM, as I knew it was pointless talking to the front desk staff. After all, they are just doing as instructed. Lo and behold, all they had were excuses and sent an assistant front desk manager to speak to me. The assistant front desk manager tried her best to downplay the situation, offering freebies which I feel as good as trying to buy their way out of the situation. Obviously I have rejected and I will be instructing everyone in my office never to patronise here again
    hk1 night business trip
    Exceptional 10.0
    Good
    Kachi Kaki, hk1 night business trip
    Exceptional 10.0
    Nice location, very good hotel, perfect service and family friendly. Also the breakfast is very good!
    STEFAN, cn4 night family trip
    Exceptional 10.0
    Thank You Wetlands
    Excellent stop over to Zen. When it's time to slow down (store energy) before reaching Rocket Speed, this locale has it built in. A calming atmosphire in metro wetlands park setting. Sheraton Quality is Standard
    Scott, usBusiness trip

    Sheraton Grand Hangzhou Wetland Park Resort, Hangzhou

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