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1 room, 2 adults

Sheraton Grand Hangzhou Wetland Park Resort, Hangzhou

5-starFor the benefit of our customers, we have provided a rating based on our rating system.
1 Westbrook Resort, Zijinggang Road, Hangzhou, Zhejiang, 310030, China

Luxury resort with full-service spa, connected to a shopping center, near Xixi Wetland Park
  • Free WiFi and free parking
  • Collect nightsYou can collect Hotels.com™ Rewards nights here
From 1,183 reviews. TripAdvisor Traveler Rating.

TripAdvisor Traveller Rating

Location
Great location
Comfort
Very comfortable
Pool
Great pool
Value
Fairly good value for money

Sheraton Grand Hangzhou Wetland Park Resort, Hangzhou

from $149 CAD
  • Superior Room, 1 King Bed, Balcony
  • Superior Room, 2 Double Beds, Balcony
  • Deluxe Room, 1 King Bed, Balcony, Garden View
  • Deluxe Room, 2 Double Beds, Balcony, Garden View
  • Club Room, 1 King Bed, Balcony
  • Club Room, 2 Double Beds, Balcony
  • Deluxe Suite, 1 King Bed, Business Lounge Access
  • Club Suite
  • Family Suite
  • Kids Fun King Room
  • Kids Fun Twin Room

What’s around Sheraton Grand Hangzhou Wetland Park Resort, Hangzhou

Top spots nearby

Recommended by this property

  • Xixi Wetland Park (22-minute walk)
  • Lingyin Temple (35-minute walk)
  • Zhejiang University (35-minute walk)
  • West Lake (6.8 km)
  • Zhejiang Museum of Natural History (7.2 km)
  • Westlake Culture Plaza (7.3 km)

Getting around

  • Hangzhou (HGH-Xiaoshan Intl.) - 55 min drive
  • Hangzhou Yuhang Station - 25 min drive
  • Hangzhou South Station - 28 min drive
  • Hangzhou Station - 33 min drive
  • Airport pick-up service

At a glance

Key facts

Hotel size

  • This hotel has 380 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • 24-hour check-in
  • Check-out time is noon
  • Express check-in/out
24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • Up to 2 children (18 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • Free children's club

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms

Transportation

Parking

  • Free self parking (limited)

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • Children's club (free)
Food and drink
  • Buffet breakfast daily (surcharge)
  • 3 restaurants
  • Bar/lounge
  • Coffee shop/café
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Indoor pool
  • Children's pool
  • 24-hour fitness facilities
  • Outdoor tennis court
  • Full-service spa
  • Spa treatment room(s)
  • Bicycle rentals on site
  • Ecotours on site
Working away
  • Business center
  • Conference space
  • Meeting rooms
  • Conference center
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Porter/bellhop
Facilities
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
Accessibility
  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center
  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Height-adjustable showerhead
  • Grab bar - near toilet
  • Grab bar - in bathtub
  • Lever door handles
Languages Spoken
  • Chinese
  • English

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board
Sleep well
  • Turndown service
  • Premium bedding
Things to enjoy
  • Balcony
Freshen up
  • Partially open bathroom
  • Deep soaking bathtub
  • Rainfall showerhead
  • Bidet
  • Free toiletries
  • Hair dryer
Be entertained
  • LCD TV
  • Satellite TV channels
  • IPod docking station
Stay connected
  • Desk
  • Free WiFi
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

Spa

Shine SPA for Sheraton has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna and a spa tub.

The spa is open daily.

Dining

Feast - Overlooking the garden, this buffet restaurant serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting).

Yue - Overlooking the garden, this diner serves lunch and dinner.

Satine - Overlooking the pool, this fine-dining restaurant serves dinner only.

Sheraton Grand Hangzhou Wetland Park Resort, Hangzhou’s small print

Also known as

  • Sheraton Grand Hangzhou Wetland Park Resort
  • Sheraton Hangzhou Wetland Park
  • Sheraton Grand Hangzhou Wetland Park Resort Resort
  • Sheraton Grand Hangzhou Wetland Park Resort Hangzhou
  • Sheraton Grand Hangzhou Wetland Park Resort Resort Hangzhou
  • Sheraton Grand Wetland Park Resort
  • Sheraton Grand Hangzhou Wetland Park
  • Sheraton Grand Wetland Park
  • Sheraton Hangzhou Wetland Park Resort
  • Sheraton Grand Hangzhou Wetland Park Resort
  • Sheraton Grand Wetland Park Resort
  • Sheraton Grand Hangzhou Wetland Park
  • Sheraton Grand Wetland Park

Policies

Only registered guests are allowed in the guestrooms.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

Deposit: CNY 500 per day

Optional extras

Rollaway beds are available for CNY 326.0 per night

Buffet breakfast is offered for an extra charge of CNY 196 per person (approximately)

Airport shuttle service is offered for an extra charge of CNY 600 per vehicle

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

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Recent reviews

Fabulous 8.8 From 34 reviews

Very Good 8.0
Nice family reunion
had good time for family reunion.
Hui, us2 night family trip
Poor 2.0
Sauna rooms.
Unless you like sleeping in a sauna room, this is not the hotel to be staying especially during the cooler months. I have been staying in this hotel everytime I am around Hangzhou for business. I have noticed the hotel turns off the air conditioning during the cooler months. And this is not an one off observation. It was exactly the same last year during the Autumn months. Despite, giving feedback to the front desk, obviously this a management decision to cut cost. This time round it is further verified by the night duty manager. He told us that they can't turn them on due to strict instructions and could only provide us a fan. Appalling. In the end I had to open the sliding doors to the balcony to allow cooler air into the room. With the hotel situated in the Wetland areas, there are swarms of mosquitoes and getting bitten throughout the night was unbearable. In end I had to close the sliding doors, and wake up in a pool of sweat in the morning. At check out, I have specifically asked to speak to the GM, as I knew it was pointless talking to the front desk staff. After all, they are just doing as instructed. Lo and behold, all they had were excuses and sent an assistant front desk manager to speak to me. The assistant front desk manager tried her best to downplay the situation, offering freebies which I feel as good as trying to buy their way out of the situation. Obviously I have rejected and I will be instructing everyone in my office never to patronise here again
hk1 night business trip
Exceptional 10.0
Good
Kachi Kaki, hk1 night business trip
Exceptional 10.0
Nice location, very good hotel, perfect service and family friendly. Also the breakfast is very good!
STEFAN, cn4 night family trip
Exceptional 10.0
Thank You Wetlands
Excellent stop over to Zen. When it's time to slow down (store energy) before reaching Rocket Speed, this locale has it built in. A calming atmosphire in metro wetlands park setting. Sheraton Quality is Standard
Scott, usBusiness trip

Sheraton Grand Hangzhou Wetland Park Resort, Hangzhou

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