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All properties in Santa Marta, Magdalena, Colombia
1 room, 2 adults

Mercure Santa Marta Emile, Santa Marta

3.5-star3.5 stars
Great for families

Good to know

  • Free cribs/infant beds
  • Beach nearby
  • Free WiFi
  • Refrigerator
Calle 115 No 2 39, Bello Horizonte, Santa Marta, 0, Colombia

3.5-star beach hotel with outdoor pool, near Zazue
  • Free WiFi and free parking
  • Great for families

    Good to know

    • Free cribs/infant beds
    • Beach nearby
    • Free WiFi
    • Refrigerator
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
  • Excellent. Close to the beach, the airport and shopping.Feb. 22, 2018
  • Hotel is really good, but rooms are small, breakfast buffet is really good, beach is only…Mar. 21, 2020

Mercure Santa Marta Emile, Santa Marta

  • Deluxe Room
  • Superior Room
  • Superior Twin Room

What’s around Mercure Santa Marta Emile, Santa Marta

Landmarks

  • Zazue - 7 min walk
  • Rodadero Beach - 5 mi / 8 km
  • Blanca Beach - 7.1 mi / 11.4 km
  • Santa Marta Beach - 9.6 mi / 15.4 km

Getting around

  • Santa Marta (SMR-Simon Bolivar) - 5 min drive
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 140 rooms
  • This hotel is arranged over 17 floors

Arriving/leaving

  • Check-in time noon-midnight
  • Check-out time is noon
  • Express check-in
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. Breakfast is not included in the Breakfast rate for children ages 4-12. Additional fees per child, per day apply and are collected at the property. There is no breakfast fee for children age 3 and younger.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Parents must have child's birth certificate and photo ID *

Pets

  • Pets allowed (dogs only) *

  • Specific rooms only *

  • 1 per room (up to 33 lbs)

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Transfers

  • Airport shuttle *

Parking

  • Free self parking (limited)

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • 24-hour room service
Things to do
  • Outdoor pool
  • Fitness facilities
  • Spa services on site
  • Sauna
Working away
  • Business center
  • Conference space
  • Meeting rooms 6
  • Conference space size (feet) - 4306
  • Conference space size (meters) - 400
  • Computer station
Services
  • 24-hour front desk
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
Facilities
  • Number of buildings/towers - 1
  • Year Built - 2015
  • Elevator
  • Garden
  • Terrace
  • Library
  • Television in common areas
Accessibility
  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Braille signage
  • Raised toilet seat
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board (on request)
Sleep well
  • Down comforter
Things to enjoy
  • Balcony
Freshen up
  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • 42-inch LED TV
  • Cable TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Refrigerator
More
  • Daily housekeeping
  • In-room safe

Special features

Dining

Emile Restaurant - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.

Mercure Santa Marta Emile, Santa Marta’s small print

Also known as

  • Mercure Santa Marta Emile Hotel
  • Mercure Emile Hotel
  • Mercure Santa Marta Emile
  • Mercure Emile
  • Mercure Santa Marta Emile Hotel
  • Mercure Santa Marta Emile Santa Marta
  • Mercure Santa Marta Emile Hotel Santa Marta

Policies

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for foreign visitors) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • For stays on or after January 1, 2021, citizens of Colombia and foreigners staying 60 consecutive days or more will be charged a 19% national sales tax by the property at the time of stay. Foreigners on a tourist visa will not be required to pay this tax. The tax may be charged where a room is shared by a taxable and a non-taxable guest.

Optional extras

Facility access costs COP 7500 per person, per night

Buffet breakfast is offered for an extra charge of COP 36000 for adults and COP 26000 for children (approximately)

Pets are allowed for an extra charge of COP 40000 per pet, per night

Airport shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Mercure Santa Marta Emile, Santa Marta

  • Does Mercure Santa Marta Emile offer free cancellation for a full refund?
    Yes, Mercure Santa Marta Emile does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Is parking offered at Mercure Santa Marta Emile?
    Yes, there's free self parking. Parking spots may be limited.
  • Is there a pool at Mercure Santa Marta Emile?
    Yes, there's an outdoor pool.
  • Are pets allowed at Mercure Santa Marta Emile?
    Yes, dogs are welcome, with a limit of 1 per room and maximum weight of 33 lbs per pet. There's a charge of COP 40000 per pet, per night.
  • What are the check-in and check-out times at Mercure Santa Marta Emile?
    You can check in from noon to midnight. Check-out time is noon.
  • Are there restaurants at or near Mercure Santa Marta Emile?
    Yes, there's an onsite restaurant that serves international cuisine.
  • Is airport shuttle service offered by Mercure Santa Marta Emile?
    Yes, an airport shuttle is available.
  • What is there to do near Mercure Santa Marta Emile?
    Recommended spots to visit include Zazue (7-min walk) and Rodadero Beach (5 mi), along with Blanca Beach (7.1 mi) and Santa Marta Beach (9.6 mi).

Recent reviews

Fabulous 8.8 From 190 reviews

Very Good 8.0
James, ca7 night trip
Exceptional 10.0
Will Stay Again. Excellent
Excellent Service, rooms are great and comfy. Very clean and modern
Felipe, us3 night trip
Very Good 8.0
We enjoy our stay at mercure. The price is accurate for what you get. It has a nice pool and you are one block away from the beach. The hotel seem new, so the rooms are still in great condition. The hotel was clean and location was good if you plan to relax and avoid the city (20 min drive from the city). It has a shopping mall very close by where you can find restaurants and supermarket.
Carlos, us2 night family trip
Exceptional 10.0
Clean and friendly
Good clean place
Dale, us2 night trip with friends
Good 6.0
Spent one night at this hotel on the way out of the national park. It was fine, bathroom was clean, some of the furniture was a bit tired.
Alexandra, gb1 night trip
Exceptional 10.0
NICE HOTEL
BUEN HOTEL EXCELENTE LOCACION, GOOD LOCATION NICE PRICE!!
Carlos, us1 night family trip
Very Good 8.0
Great Hotel with great service in perfect location
Overall we had a great stay. 3 adults 3 children ( ages 1,4, 8). We booked 2 rooms. The rooms were on the smaller side but they were clean and had a balcony. The balconys are adjacent to each other so there is no privacy at all. The hallways of the hotel are dingy and have a musty smell - this is definitely an area that should be improved. Service at the hotel was A+ hotel staff was always helpful and courteous. There is a semi private beach just a very short walk ( 3 min or so) from the hotel. The beach was perfect for our family. You are able to get lunch and drinks on the beach and pay for different items and services without being harassed repeatedly by vendors. Hotel is also a 15 min ride to rodadero - taxi only costs 12k pesos ( approx 4$ USD) Hotel is 20-25 min ride to parque de los novios ( must go place with incredible restaurants, street performers and nightlife) taxi only costs 20k pesos from hotel ( approx 6$USD). Location was perfect & safe. We will definitely stay here again.
Karissa, us4 night family trip
Good 6.0
Bad beach
The hotel has no beach, the beach is almost two blocks behind the hotel with vendors on the corner and a dirty and polluted beach. The breakfast was not very good. The attention of the hotel excellent, the employees very friendly. The shower in the room has no door, which is very uncomfortable. Almost any view from the room.
us4 night romance trip
Exceptional 10.0
Great stay on the beach
Very clean facility and friendly staff. The restaurant was great with a very good breakfast buffet. We enjoyed spending time at the pool but unfortunately there was construction going on at the hotel across the road. Besides that we really enjoyed our stay as it was also very fairly priced and we had all the amenities we needed.
David, us3 night family trip
Fair 4.0
Expected more for the price.
Mercure is half apartment half hotel that’s within a close walking distance to the Bello Horizonte beach in Santa Marta. The hotel has more luxury than most hotels in Santa Marta and you will not be disappointed with what the hotel provides. The staff overall were courteous, the food and drinks were good, and the area is much quieter than Rodadero. Unfortunately, there were issues. When you pay for the most expensive room in the hotel you expect things to be as seen in the pictures. The room does not provide the view as shown in hotels.com (with no obstructions, full ocean view). Management needs to understand that if a guest pays premium pricing for a room, they will expect a high level of response/ customer service. Management does not appear to even be on the property and did not approach me about the issue in my room after alerting staff. I expected more from management when a serious issues arises. Lastly are the details. If I cant choose what seat I want at the beach because the employee forces you to sit where he wants you to sit, that’s a problem. If your room had a musty smell of humidity and foul smelling mops the night before, you clean it the day after, and I walk into the room later that day, and it smells worse, that’s a big problem. If your concierge gives you attitude when you complain about that smell after it was cleaned and tells you “then why didn’t you say anything the night before and wait until now,” that’s a major problem.
David, us4 night romance trip

Mercure Santa Marta Emile, Santa Marta

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