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Grand Palladium Colonial Resort & Spa All Inclusive

Photo gallery for Grand Palladium Colonial Resort & Spa All Inclusive

Aerial view
Private beach, white sand, sun loungers, beach umbrellas
Private beach, white sand, sun loungers, beach umbrellas
Private beach, white sand, sun loungers, beach umbrellas
6 outdoor pools, pool umbrellas, sun loungers

Overview of Grand Palladium Colonial Resort & Spa All Inclusive

Grand Palladium Colonial Resort & Spa All Inclusive

4.0 star property
Beachfront property in Kantenah with spa and restaurant

8.0/10 Very good

877 verified Hotels.com guest reviews

Popular amenities

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air conditioning
The price is CA $445
Price available on 12/12/2022
Map
Carretera Chetumal-Puerto Juarez, KM 256-100, Kantenah, QROO, 77710

Room options

About this area

What's nearby

  • On a private beach
  • Akumal Beach - 11 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 77 min drive
  • Cozumel Intl. Airport (CZM) - 23.6 miles/38 km

Restaurants

  • Bloved Lounge & Restaurant - 6 min drive
  • Cosme's Taqueria - 6 min drive
  • Tequilaville - 6 min drive
  • La Cueva del Pescador - 8 min drive
  • Bamboo Cafe & Smoothies - 8 min drive

About this property

Grand Palladium Colonial Resort & Spa All Inclusive

Putting you within a 15-minute drive of Akumal Beach, Grand Palladium Colonial Resort & Spa All Inclusive offers a private beach where you can enjoy beach umbrellas, beach massages, and volleyball. 6 outdoor pools provide a splash of fun, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps, and aromatherapy. La Adelita serves Mexican cuisine and the 2 swim-up bars are great places to grab a cold drink. Other highlights at this upscale property include a free kid's club, a beach bar, and a fitness center. The helpful staff and family-friendly amenities get good marks from fellow travelers.

All-inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
Room service during certain hours
In-room minibar (all beverages included)
Dining and beverage availability limited at one or more venues

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Scuba-diving lessons
Snorkeling
Windsurfing

Land activities

Fitness facilities
Miniature golf
Soccer
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global)

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 425 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 3 PM - midnight
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (2 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
  • Babysitting*
  • Free children's club

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking

Other information

  • Designated smoking areas (fines apply)

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–11:00 AM
  • 2 swim-up bars
  • Restaurant
  • Bar/lounge
  • Beach bar
  • Poolside bar
  • Coffee shop
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Free children's club
  • Children's pool
  • Waterslide
  • Mini golf
  • Playground
  • Babysitting (surcharge)
  • Children's games
  • Lifeguard on site

What to do

  • On a private beach
  • Tennis
  • Fitness classes
  • Pilates classes
  • Yoga classes
  • Beach volleyball
  • Basketball
  • Racquetball/squash
  • Mini golf
  • Segway rentals/tours
  • Kayaking
  • Boat tours
  • Scuba diving
  • Evening entertainment
  • Shopping
  • Pool table
  • Golf lessons nearby
  • Hiking/biking trails nearby
  • Snorkeling nearby

Working away

  • Business center
  • Meeting rooms
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Umbrellas
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Segway rentals/tours

Facilities

  • 14 buildings/towers
  • Built in 2002
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness center
  • 6 outdoor pools
  • Arcade/game room
  • Full-service spa
  • 5 spa tubs
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Waterslide

Accessibility

  • Wheelchair accessible
  • In-room accessibility (select rooms)
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Handrails in stairways

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • IPod docking station
  • 32-inch flat-screen TV
  • Premium cable channels
  • Pay movies

Home comfort

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Turndown service
  • Day bed
  • Bed sheets provided

What to enjoy

  • Furnished balcony

Freshen up

  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

All-inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
Room service during certain hours
In-room minibar (all beverages included)
Dining and beverage availability limited at one or more venues

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Scuba-diving lessons
Snorkeling
Windsurfing

Land activities

Fitness facilities
Miniature golf
Soccer
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Spa

The onsite spa has 16 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

La Adelita - This theme restaurant specializes in Mexican cuisine. Guests can enjoy drinks at the bar.
El Dorado - Onsite steakhouse. Guests can enjoy drinks at the bar. Open daily.
Sumptuori - This sushi bar specializes in Japanese cuisine. Guests can enjoy drinks at the bar. Open daily.
Portofino - This restaurant specializes in Italian cuisine. Guests can enjoy drinks at the bar. Open daily.
La Lola - This restaurant specializes in Spanish cuisine. Guests can enjoy drinks at the bar. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: USD 1.5 per accommodation, per night

Optional extras

  • There is a service fee of USD 10

Children & extra beds

  • Babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Facility access costs USD 50 per person, per day
  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

Policies

Only registered guests are allowed in the guestrooms.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

This property does not have elevators.

Guests can rest easy knowing there's a smoke detector and a security system on site.

This property accepts credit cards and cash.

Also known as

Colonial Grand Palladium
Colonial Palladium
Grand Colonial Palladium
Grand Palladium Colonial Resort All Inclusive
Grand Palladium Colonial All Inclusive Kantenah
Grand Palladium Colonial Resort
Grand Palladium Colonial All Inclusive
Grand Palladium Colonial Resort All Inclusive Kantenah
Palladium Colonial Resort
Palladium Grand Colonial
Grand Palladium Colonial Resort Spa All Inclusive
Pallaum Colonial Inclusive Ka
Grand Palladium Colonial Resort & Spa All Inclusive Kantenah

Frequently asked questions

Does Grand Palladium Colonial Resort & Spa All Inclusive offer free cancellation for a full refund?
Yes, Grand Palladium Colonial Resort & Spa All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Grand Palladium Colonial Resort & Spa All Inclusive?
As of 1 Dec 2022, prices found for a 1-night stay for 2 adults at Grand Palladium Colonial Resort & Spa All Inclusive on 12 Dec 2022 start from CA $445, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Grand Palladium Colonial Resort & Spa All Inclusive?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Grand Palladium Colonial Resort & Spa All Inclusive?
Yes, there are 6 outdoor pools and a children's pool.
Are pets allowed at Grand Palladium Colonial Resort & Spa All Inclusive?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Grand Palladium Colonial Resort & Spa All Inclusive?
Yes, there's free self parking.
What are the check-in and check-out times at Grand Palladium Colonial Resort & Spa All Inclusive?
You can check in from 3 PM - midnight. Check-out time is noon.
What is there to do at Grand Palladium Colonial Resort & Spa All Inclusive and nearby?
Have fun with onsite activities like kayaking, volleyball, and scuba diving and improve your game at the onsite tennis courts. Additional recreation onsite includes aerobics, basketball, and Pilates. Indulge in a treatment at the spa and soothe your senses in one of the 5 spa tubs. Grand Palladium Colonial Resort & Spa All Inclusive also has 2 swim-up bars, 6 outdoor pools, and a private beach, as well as a sauna, a steam room, and an arcade.
Are there restaurants at or near Grand Palladium Colonial Resort & Spa All Inclusive?
Yes, La Adelita offers Mexican cuisine. Nearby restaurants include Bloved Lounge & Restaurant (3.4 mi), Cosme's Taqueria (5.8 mi), and Tequilaville (5.9 mi).
Does Grand Palladium Colonial Resort & Spa All Inclusive have any outdoor private spaces?
Yes, every room features a furnished balcony.

Overall score and ratings

8.0

Very good

8.5/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.1/10

Property conditions & facilities

7.8/10

Eco-friendliness

8/10 Very good

Good resort, I keep coming back. This was my 3rd time. Stuff is friendly and helpful, good restautrants, selection of alchohol pretty decent, thay have some good stuff, not a plastic bottle crap like at some other resorts. The only thing is that the rooms needs a little touch up, besides that everything is good. It is a good family resort.
Maksim, 8-night family trip
Verified Expedia guest review

6/10 Good

Khalilah, 4-night trip
Verified Expedia guest review

8/10 Very good

The buffet food was amazing. The staff was great. Antonio will try to stalk you and get you to sit through information to become a member. Everyone else was nervy accommodating and helpful.
rachel, 6-night family trip
Verified Expedia guest review

2/10 Poor

The property is so old and not well maintained. The ceiling is falling apart, the frig broken and smell like rotten fish. The room smell like mildew. The toilet was leaking everywhere. Woke up to a roof that completely wet from the A/C.
loc, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

Excelente servicio de todo el personal. Las instalaciones increibles. Las albercas muy amplias. La alberca de niños esta muy padre. La playa no es la mas bonita pero esta ok.
EFREN SOUZA, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

great location , food , amenities , and service
bahman, 5-night family trip
Verified Expedia guest review

4/10 Fair

Rooms NEED upgrades, everything is old. They should put on web , lizards and iguanas running everywhere. Beach very rocky.
Larisa, 5-night family trip
Verified Expedia guest review

8/10 Very good

Checkout process is still manual. Onus is on customer to prove that they have paid. So keep all the receipt.
Sanjay, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Jessica, 6-night trip
Verified Expedia guest review

10/10 Exceptional

Excellent place to go on vacation with the family
Aisel, 7-night family trip
Verified Expedia guest review