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All properties in Kantenah, Quintana Roo, Mexico
1 room, 2 adults
All inclusive

Grand Palladium Colonial Resort & Spa All Inclusive, Kantenah

4-star4 stars
Great for families

Good to know

  • Babysitting or childcare (surcharge)
  • Children's club
  • Children's club (free)
  • Beach property
Carretera Chetumal-Puerto Juarez, KM 256-100, Kantenah, QROO, 77710, Mexico

Kantenah beachfront property with 13 restaurants and spa
  • Free buffet breakfast, free WiFi, and free parking
  • Great for families

    Good to know

    • Babysitting or childcare (surcharge)
    • Children's club
    • Children's club (free)
    • Beach property
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.  Check restrictions for your trip.

  • I’m not sure about ‘garden view’ but it definitely had iguana view and coatimundi view...…Mar. 3, 2020
  • Loved that there was so many restaurants available and the food was great. Nice beach and…Feb. 22, 2020

Grand Palladium Colonial Resort & Spa All Inclusive, Kantenah

from $232 CAD
  • Deluxe Garden View
  • Junior Suite Garden View
  • Romance Villa Suite Poolside
  • Deluxe Single use Garden View
  • Deluxe Triple Garden View
  • Junior Suite Poolside

What’s around Grand Palladium Colonial Resort & Spa All Inclusive, Kantenah

Landmarks

  • On a private beach
  • Xpu-ha Beach - 3.2 mi / 5.2 km
  • Cenote Cristalino - 4.5 mi / 7.3 km
  • Puerto Aventuras Marina - 6.3 mi / 10.1 km
  • Akumal Beach - 6.6 mi / 10.7 km
  • Half Moon Bay - 7.6 mi / 12.3 km
  • Riviera Maya Golf Club - 8.1 mi / 13 km
  • Aktun Chen - 8.1 mi / 13 km

Getting around

  • Cancun Intl. Airport (CUN) - 77 min drive

At a glance

Key facts

Size

  • 413 rooms
  • Arranged over 3 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon
  • Express check-in

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

Travelling with others

Children

  • One child (2 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare*

  • Free children's club (ages 2 - 17)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Free onsite self parking

Payment types at the property

  • Cash
*See small print for additional details or extra charges

At the property

Taking the kids?
  • Children's club (free)
Food and drink
  • Free buffet breakfast daily
  • 13 restaurants
  • 7 bars/lounges
  • 5 swim-up bars
  • Coffee shop/café
  • Snack bar/deli
  • Beach bar
  • Poolside bar
  • Room service (during limited hours)
Things to do
  • Fitness classes on site
  • Basketball on site
  • Miniature golf on site
  • Playground on site
  • Scuba diving on site
  • Segway rental/tour on site
  • Snorkeling on site
  • Volleyball on site
  • Windsurfing on site
  • Golf lessons available nearby
  • Golfing nearby
  • Hiking/biking trails nearby
Working away
  • Business center
  • Meeting rooms
  • Conference center
Services
  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 14
  • Year Built - 2002
  • ATM/banking
  • Designated smoking areas (fines apply)
  • Rooftop terrace
  • Garden
  • Terrace
Accessibility
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible on-site restaurant
  • Handrails in stairways
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Turndown service
Things to enjoy
  • Private spa tub
  • Furnished balcony
Freshen up
  • Private bathroom
  • Jetted bathtub
  • Free toiletries
  • Hair dryer
Be entertained
  • 32-inch flat-screen TV
  • Pay movies
  • Premium TV channels
  • IPod docking station
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • Room service during certain hours
  • In-room minibar (all beverages included)
  • Dining and beverage availability limited at one or more venues

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Water activities
  • Kayaking
  • Scuba-diving lessons
  • Snorkeling
  • Windsurfing

Land activities
  • Fitness facilities
  • Miniature golf
  • Soccer
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Dancing

Kids' club
  • Supervised activities for children between 2 and 17 years old

Entertainment
  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included
  • Golf green fees
  • Use of golf cart
  • Use of golf equipment
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Snorkeling gear
  • Tennis lessons
  • Windsurfing equipment
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Spa

Zentropia has 16 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and facials. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

La Adelita - This theme restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar.

El Dorado - This steakhouse serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Sumptuori - This sushi bar specializes in Japanese cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Portofino - This restaurant specializes in Italian cuisine. Guests can enjoy drinks at the bar. Open daily.

Bamboo - This restaurant specializes in Asian cuisine. Open daily.

Recreation

On Site

  • Fitness facilities
  • Sauna
  • Spa tub
  • Steam room
  • Tennis on site
  • Fitness classes on site
  • Basketball on site
  • Miniature golf on site
  • Playground on site
  • Scuba diving on site
  • Segway rental/tour on site
  • Snorkeling on site
  • Volleyball on site
  • Windsurfing on site

Nearby

  • Golf lessons available nearby
  • Golfing nearby
  • Hiking/biking trails nearby

Awards and affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Grand Palladium Colonial Resort & Spa All Inclusive, Kantenah’s small print

Also known as

  • Grand Palladium Colonial Resort All Inclusive Kantenah
  • Palladium Grand Colonial
  • Grand Palladium Colonial Resort Spa All Inclusive
  • Pallaum Colonial Inclusive Ka
  • Grand Palladium Colonial Resort & Spa All Inclusive Kantenah
  • Grand Palladium Colonial Resort All Inclusive
  • Grand Palladium Colonial All Inclusive Kantenah
  • Grand Palladium Colonial All Inclusive
  • Grand Palladium Colonial Resort Spa All Inclusive
  • Pallaum Colonial Inclusive Ka
  • Grand Palladium Colonial All Inclusive
  • Grand Palladium Colonial Resort All Inclusive Kantenah
  • Palladium Colonial Resort

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Guests under 18 years old are not allowed in the spa.

This property does not have elevators.

Guests can rest easy knowing there's a smoke detector and a security system on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards and cash.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • A tax is imposed by the city: USD 1.5 per accommodation, per night

Optional extras

Facility access costs USD 50 per person, per day. Facilities include a sauna and a spa.

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Grand Palladium Colonial Resort & Spa All Inclusive, Kantenah

  • Does Grand Palladium Colonial Resort & Spa All Inclusive offer free cancellation for a full refund?
    Yes, Grand Palladium Colonial Resort & Spa All Inclusive does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Grand Palladium Colonial Resort & Spa All Inclusive?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Grand Palladium Colonial Resort & Spa All Inclusive?
    Yes, there's free self parking.
  • Is there a pool at Grand Palladium Colonial Resort & Spa All Inclusive?
    Yes, there are 6 outdoor pools.
  • Are pets allowed at Grand Palladium Colonial Resort & Spa All Inclusive?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at Grand Palladium Colonial Resort & Spa All Inclusive?
    You can check in from 3 PM - midnight. Check-out time is noon. Express check-in is available.
  • Are there restaurants at or near Grand Palladium Colonial Resort & Spa All Inclusive?
    Yes, there are 13 onsite restaurants, featuring Mexican cuisine. Nearby restaurants include Bloved Lounge & Restaurant (3.4 mi), Royal Grill (3.5 mi), and Paparazzi (6.3 mi).
  • What is there to do at Grand Palladium Colonial Resort & Spa All Inclusive and nearby?
    Have fun with onsite activities like windsurfing, snorkeling, and volleyball and improve your game at the onsite tennis courts. Additional recreation onsite includes aerobics , basketball, and volleyball. Indulge in a treatment at the spa, soothe your senses in the spa tub, or go for a swim in one of the 6 outdoor swimming pools. Grand Palladium Colonial Resort & Spa All Inclusive also has 5 swim-up bars, a nightclub, and a private beach, as well as a sauna, a steam room, and an arcade.

Recent reviews

Very Good 8.4 From 169 reviews

Exceptional 10.0
Everyone was smiling and super helpful!!! Food was excellent and very accommodating for food allergies. Lots to do and see. Don’t use the bank machines as there are large hidden fees that they don’t warn you about.
ca12 night family trip
Exceptional 10.0
Our room was what really made the difference to us. We stayed in the Romance Villas which are the closest to the beach and pools. The travel club representatives were welcoming and knew guests but weren't pushy about selling a timeshare. The photographers on site took amazing pictures and even had the option to book a photoshoot if wanted. Bartenders made amazing drinks and not just your basic beach drinks. We will most likely be back in the future to a Palladium Hotel Group resort.
MeghanP, ca10 night romance trip
Fair 4.0
A must read if you are considering this resort. The review look great. the people writing them are untruthful or have very low standards. This is nowhere near a 5 or 4 star resort. The pools are dirty. The rooms are dirty and outdated. The bedding was not clean. Our first room had an overwhelming smell of mould and the resort's response was sending someone with a spray bottle to cover the smell. The amount of mould in some of the Colonial rooms appears to be at dangerous levels after speaking with other guests experiencing the same thing. The food was a disaster. Many reviews speak about how great the food is. Read the negative reviews as they are accurate. The hot food was luke warm/cool and the cold food was luke warm as well. I've stayed at Beaches and the food there was great. This food was inedible unless you are used to cheap drive-thru dining for a night out. We weren't looking for gourmet, but the options were awful. I wish we stayed at home for the time we spent at this resort. Definitely wasn't worth the large amount of money we paid to this trip. On a positive note, the staff were great. Our favorite was Loco Charlie (Carlos). He was one of the drivers of the golf carts to get people around. A great personality and he kept us laughing and entertained every time we saw him. All of the other staff were great as well. If it weren't for the staff this place would go out of business. Don't waste you money on this below par resort...there are way better options.
ca3 night family trip
Exceptional 10.0
Most comprehensive all inclusive we have stayed at.
Susan, ca7 night family trip
Very Good 8.0
Solid resort. Friendly staff. Grounds are well kept. No real complaints at all but not luxurious like you might get at a 5 star. Lots of couples and families with kids. Would not recommend for single people looking for a good time
ca7 night trip with friends
Exceptional 10.0
Too much for such a good price..i love grand palladium
Nihar, ca4 night family trip
Exceptional 10.0
Everything was organized appropriately. Resort nested on big, well maintained piece of property. Trained and welcoming staff.
S., ca7 night family trip
Very Good 8.0
Loved the adult pool. Rooms were Ok, not 5 star. Likewise the food, it was ok but not 5 star.
ca4 night trip
Exceptional 10.0
Love the jungle and beach. The staff were friendly and keep everything clean. The resort is amazing with a mile Long Beach front that is beautiful
us9 night family trip
Poor 2.0
they offered vey low quality and old rooms for the price that you are paying. But they put nice pictures on the web, when you arrive to the hotel, they give you a totally different room. I had to pay about $300 extra dollars to have a good room.
Jesus, us4 night family trip

Grand Palladium Colonial Resort & Spa All Inclusive, Kantenah