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Casa Malca

Photo gallery for Casa Malca

Reception
On the beach, white sand
On the beach, white sand
On the beach, white sand
Indoor pool, outdoor pool

Overview of Casa Malca

Casa Malca

4.0 star property
Upscale beachfront hotel with outdoor pool, near Sian Ka'an Biosphere Reserve

9.0/10 Superb

299 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Air conditioning
Map
Carretera Tulum-Boca Paila Km 9.5, Tulum, QROO, 77780

Room options

About this area

What's nearby

  • On the beach
  • Tulum Beach - 1 min walk
  • Sian Ka'an Biosphere Reserve - 1 min drive
  • Tulum National Park - 23 min drive
  • Playa Paraiso - 29 min drive
  • Tulum Mayan Ruins - 33 min drive
  • Gran Cenote - 37 min drive

Getting around

  • Airport shuttle (surcharge)

Restaurants

  • Hechizo - 4 min walk
  • The real coconut - 20 min walk
  • Safari - 3 min drive
  • La Malinche - 3 min drive
  • Fresco's Tulum - 3 min drive

About this property

Casa Malca

Casa Malca is a great choice for your beach stay in Tulum. The outdoor pool and indoor pool provide fun for everyone, while guests in the mood for pampering can indulge in deep-tissue massages, body wraps, and facials. Dining choices include 2 restaurants and the bar/lounge is a great place to grab a cold drink. Other highlights at this upscale hotel include a sauna, a steam room, and free bike rentals. Fellow travelers say great things about the helpful staff and location.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available through room service
This information is provided by our partners.

At a glance

Hotel size

  • 70 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM - 12:30 AM
  • Early check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is 11:00 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking

Transfers

  • Airport shuttle*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free cooked-to-order breakfast each morning 8 AM–11 AM
  • 2 restaurants
  • Bar/lounge
  • Private dining
  • Private picnics
  • Room service (limited hours)

What to do

  • On the beach
  • Beach club (surcharge)

Working away

  • 3 meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Free bicycle rentals

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • An outdoor pool
  • An indoor pool
  • Art gallery on site
  • Spa services
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Upper floors accessible by stairs only
  • Well-lit path to entrance

Languages

  • English
  • Spanish

Room amenities

Home comfort

  • Air conditioning
  • Minibar
  • Espresso maker
  • Bathrobes

Sleep well

  • Down comforter
  • Turndown service
  • Premium bedding
  • Pillowtop mattress

What to enjoy

  • Individually decorated
  • Separate sitting area

Freshen up

  • Private bathroom
  • Shower only
  • Designer toiletries

Stay connected

  • Desk
  • Free WiFi
  • Desk chair

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge
  • Early check-in can be arranged for an extra charge of USD 120 (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher and a first aid kit on site.

This property accepts credit cards, debit cards and cash.

Also known as

Casa Malca Hotel Tulum
Casa Malca Hotel
Casa Malca Tulum
Casa Malca
Casa Malca Hotel
Casa Malca Tulum
Casa Malca Hotel Tulum

Frequently asked questions

Does Casa Malca offer free cancellation for a full refund?
Yes, Casa Malca does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Casa Malca?
As of 27 Nov 2022, prices found for a 1-night stay for 2 adults at Casa Malca on 28 Nov 2022 start from CA $748, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Casa Malca?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Casa Malca?
Yes, there's an indoor pool and an outdoor pool.
Are pets allowed at Casa Malca?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Casa Malca?
Yes, there's free self parking.
Is airport shuttle service offered by Casa Malca?
Yes, an airport shuttle is available.
What are the check-in and check-out times at Casa Malca?
You can check in from 3:00 PM - 12:30 AM. There's a charge of USD 120 for early check-in (subject to availability). Check-out time is 11:00 AM. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.
What is there to do at Casa Malca and nearby?
Have fun during the warmer months with activities such as cycling. Enjoy a swim in the indoor and outdoor pools after a day out and about. Casa Malca also has a sauna and a steam room, as well as a garden.
Are there restaurants at or near Casa Malca?
Yes, there are 2 onsite restaurants. Nearby restaurants include Hechizo (4-min walk), Juanita Diavola (2.3 mi), and posada margherita (2.4 mi).
What's the area around Casa Malca like?
Casa Malca is a short 1-minute walk from Tulum Beach and 7 minutes' walk from Sian Ka'an Biosphere Reserve. Travelers give top marks for the hotel's prime location.

Overall score and ratings

9.0

Superb

9.1/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.9/10

Property conditions & facilities

9.4/10

Eco-friendliness

10/10 Exceptional

Best Luxury Hotel
Best hotel we have stayed in a long time very amazing staff
Noemi, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Tygran, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

This place was better than expected. The staff was super attentive and friendly. The room was always spot on clean and the food was excellent. Would recommend anyone to stay here.
JAQUELINE, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Staff was great! the hotel was amazing!
Towbey, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Great stay, will be back!
Haley, 1-night romance trip
Verified Expedia guest review

4/10 Fair

We stayed one night at casa Malca and arrived at 730 pm. Upon arrival it was pouring down rain and the grounds were really muddy. There is no cart service, so basically have to walk. It’s not too far of a walk but after a long plane ride, long drive and rain.. it would’ve been nice. Since we arrived so late we asked the gentleman at the front desk if we can have a late check out- he advised 1 pm would be the latest. We agreed. At about 1240 as my husband and i were packing up, the bellman, manager and the housekeeper came to our door. We advised that we were given late checkout for 1 pm and we were packing up our things. They then asked to enter the room to check the minibar- we agreed when he was done they just stayed in the room watching us pack up our stuff- to help with our bags. It was probably one of the worst experiences I’ve ever had at a hotel- let alone one that is not cheap. Just straight up rude. The hotel grounds are very nice and we did have an excellent experience at ambrosia. I just cannot get over the invasion of privacy- therefore will never go back. Also- lots of mosquitoes but that’s common during this time of year.
Shavonne, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Decor was fantastic
Elizabeth, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

There was a lot of great art pieces and the hotel staff were very polite and professional.
Joe, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Hotel is also an art gallery! Definetly the best hotel in Tulum
Leonardo, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Staff was very attentive and professional, and the food at the hotel was amazing!
JULIO, 3-night family trip
Verified Orbitz guest review