The water heater quit working on the second day of our stay, we called the front desk & they sent someone up to correct the issue, they also credited us the resort fee and parking fee for our inconvenience.Apart from the issue with the water heater, my only complaint is in regards to their pillows. They’re so flimsy, here I am 3 days later & Im still suffering from head & neck pain. The mattresses are divine but the pillows are terrible. I will definitely bring my own pillows next time. Overall, the place is great, this is my go to hotel every time my family & I visit the Orlando area & I most definitely will visit again.