Four Seasons Guangzhou

Photo gallery for Four Seasons Guangzhou

Primary image
Indoor pool
Indoor pool
View from room
Premium bedding, down comforters, minibar, in-room safe

Overview of Four Seasons Guangzhou

Four Seasons Guangzhou

5.0 star property
Luxury hotel with 5 restaurants, near Canton Tower

9.2/10 Superb

313 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air conditioning
  • Bathtub
The price is CA $306
Price available on 08/15/2022
Map
5 Zhujiang West Road, Pearl River New City Tianhe District, Guangzhou, Guangdong, 510000
Main amenities
  • Daily housekeeping
  • 5 restaurants and bar/lounge
  • Full-service spa
  • Indoor pool
  • Breakfast available
  • 24-hour fitness center
  • Sauna
  • Steam room
  • 24-hour room service
  • Coffee shop/cafe
  • Massage/treatment rooms
  • Conference center
For families
  • Children stay free
  • Private bathroom
  • Premium TV channels
  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker
Cleaning & safety
  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing

Choose dates to view prices

About this area

What's nearby

  • In Guangzhou Central Business District

Getting around

  • Foshan (FUO-Shadi) - 52 min drive
  • Baiyun International Airport (CAN) - 54 min drive
  • Guangzhou Railway Station - 8 min drive
  • Guangzhou East Railway Station - 18 min drive
  • Guangzhou South Railway Station - 33 min drive
  • Zhujiang New Town Station - 7 min walk
  • Huacheng Road Station - 8 min walk
  • Women and Children's Medical Center Station - 11 min walk

About this property

Four Seasons Guangzhou

Four Seasons Guangzhou is a great choice for a stay in Guangzhou. Guests can visit the spa to be pampered with massages, body wraps, or facials, and Atrium, one of 5 restaurants, serves dim sum and is open for breakfast, lunch, and dinner. Other highlights at this luxurious hotel include an indoor pool, a bar/lounge, and a 24-hour fitness center. Fellow travelers like that it's just a short walk to public transportation: Zhujiang New Town Station is 7 minutes away and Huacheng Road Station is 8 minutes.

Languages

Chinese (Mandarin), English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Lead with Care (Four Seasons)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 344 rooms
  • Arranged over 100 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - anytime
  • Express check-in/out
  • Early check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site
  • Onsite parking limited
  • Electric vehicle charging point on site

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:30 AM
  • 5 restaurants
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children stay free

What to do

  • Shopping

Working away

  • Business center
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Umbrellas

Facilities

  • 1 building/tower
  • Built in 2012
  • Safe-deposit box at front desk
  • 24-hour fitness center
  • An indoor pool
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Languages

  • Chinese (Mandarin)
  • English

Room amenities

Be entertained

  • LCD television
  • Premium satellite channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Hydromassage showerhead
  • Bidet
  • Designer toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone
  • Desk chair

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Hua Spa has 9 treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna. A variety of treatment therapies are provided, including hydrotherapy.

Dining

Atrium - This restaurant specializes in dim sum and serves breakfast, lunch, and dinner.
Yu Yue Heen - This restaurant specializes in Chinese cuisine and serves lunch and dinner.
Kumoi - This restaurant specializes in Japanese cuisine and serves lunch and dinner.
Mondo - This restaurant specializes in Italian cuisine and serves breakfast, lunch, and dinner.
Catch - This restaurant serves dinner only.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of CNY 278 for adults and CNY 139 for children (approximately)
  • Early check-in can be arranged for an extra charge (subject to availability, amount varies)
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Pool, spa, & gym (if applicable)

  • Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-out is available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

This property affirms that it follows the cleaning and disinfection practices of Lead with Care (Four Seasons).

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property accepts credit cards, debit cards and cash.

Also known as

Four Seasons Guangzhou
Four Seasons Hotel Guangzhou
Guangzhou Four Seasons
Four Seasons Guangzhou Hotel
Four Seasons Guangzhou Hotel
Four Seasons Guangzhou Guangzhou
Four Seasons Guangzhou Hotel Guangzhou

Frequently asked questions

Overall score and ratings

9.2

Superb

9.3/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

6/10 Good

The attitude of one of receptionists is very bad, whose name is Richard. He was always using Wechat during check in. I’ve been waiting for a while in front of desk, but he was playing mobile phone till I say I’m here for check in. Other staff are excellent.
Shuai, 1-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Kathryn, 2-night trip
Verified Hotels.com guest review

6/10 Good

1-night trip
Verified Expedia guest review

10/10 Exceptional

Oliver, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent stay.
First class stay ~ excellent room and felt very COVID safe. The staff could not have done more and were very respectful. The breakfast could not be faulted.
Andrew, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Thank You Very Much
Thank you very much. Special thanks to Nancy Ou Yang for her warm welcome, Kent Li and the entire Concierge team, and, really, everyone for their professionalism, warmth, and kindness.
1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Lap Kei, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

1-night trip
Verified Expedia guest review

10/10 Exceptional

Four Seasons of Luxury & Style
The hotel is impressive. I loved the check in on the 70th floor and the atrium was breathtaking. Overall the service was very good. Staff were attentive, helpful, and friendly. The room was very comfortable. However the layout was a bit odd in terms of the placement and location of items in the room. For example, there was no bin next to coffee maker and mini bar , so you had the option to leave your trash on the counter Or walk across the room to drop it in the bin. Similarly with tissues. No tissues placed in the room, so a walk to the bathroom was required each time you wanted to wipe your hands or sneezed. The lighting in the room was also not as flexible as one would hope. The view on the other hand was spectacular. I we had a river view room and was very impressed with the large windows creating a live canvas. Breakfast was fairly good. There was a decent selection of items on the buffet. Fresh fruit, cheese, cold cuts and pastries. My go to breakfast item when we indulge at a stay in a hotel is always Eggs Benedict or poached egg on toast. I was disappointed that they didn’t offer that option. Only fried egg or omelettes were available. The toasters were also old and needed replacing. Overall we really enjoyed our stay. One of the better Four Seasons experiences we have had. I would definitely go back and would also recommend the hotel.
PJ, 1-night trip
Verified Hotels.com guest review

6/10 Good

Rather disappointed stayed.
I stayed for 2 nights at 2 different rooms. At first room, there was a noticable stained at the sofa and there were an expose electric cables (in my opinion very dangerous) at the bathroom wall lights. At 2nd room, the bed was too soft compare to 1st room at 1st night and leaking shower head which a simple tighten solve the problem. The check in was slow and the room service was very slow too. I am disappointed as these were not reflect four seasons quality. However the Guangzhou tower view was amazing and the pool was great too. The hotel interior is great too. A walking distance to malls and great location for business travellers.
1-night family trip
Verified Hotels.com guest review