6/10 Good
2 Jul 2022
Over price highly disappointed
I arrived at the Grove at 10 am hoping for an early checkin since I had received an email stating I can pay for early checkin. Unfortunately that was not the case, I was allowed in the room at 3:45pm. The room was nice, 3 bedroom 3 bath superior room, however one of the towels was dirty, blood and poop stains. The tubs drained slow in two of the bathrooms. You’re taking a shower but tub fills up like your taking a bath. I wanted a late checkout but was told because I booked the most expensive room I couldn’t get a late check out. I wanted to check out at 12 since flight wasn’t until 7. The front desk said I couldn’t do it because I have a superior view room. So my take away was… you get punished for spending over 2K for a room. I was disappointed at the water park, I was expecting so much more. Someone took a dump in the pool, life guards standing around like they didn’t have a clue of how to clean it. Not a good first impression. I will not revisit the grove.
Wanda, 5-night family trip
Verified Hotels.com guest review