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Sandos Caracol Eco Resort Select Club - All inclusive - Adults Only

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3 outdoor pools, pool umbrellas, sun loungers
On the beach, white sand, free beach cabanas, sun loungers
On the beach, white sand, free beach cabanas, sun loungers
On the beach, white sand, free beach cabanas, sun loungers
3 outdoor pools, pool umbrellas, sun loungers

Overview of Sandos Caracol Eco Resort Select Club - All inclusive - Adults Only

Sandos Caracol Eco Resort Select Club - All inclusive - Adults Only

4.0 star property
Adults-only beachfront property with free water park, near Guadalupe Church

7.8/10 Good

689 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air conditioning
Map
Carretera Chetumal Pto Juarez, Km295, Solidaridad, Playa del Carmen, QROO, 77710
Main amenities
  • Daily housekeeping
  • On the beach
  • 9 restaurants and 2 poolside bars
  • 8 bars/lounges
  • Full-service spa
  • 3 outdoor pools and 3 spa tubs
  • Free water park
  • Nightclub
  • 2 outdoor tennis courts
  • Health club
  • Sauna
  • Steam room
Feel at home
  • Rollaway/extra beds available (surcharge)
  • Private bathroom
  • Television
  • Garden
  • Terrace
  • Daily housekeeping

Room options

About this area

What's nearby

  • On the beach
  • Quinta Avenida - 13 min drive
  • Mamitas Beach - 13 min drive
  • Playa del Carmen Main Beach - 14 min drive
  • Playa del Carmen Maritime Terminal - 22 min drive
  • Tres Rios Ecopark - 14 min drive
  • Playacar Golf Club - 27 min drive
  • Maroma Beach - 22 min drive
  • Xplor Theme Park - 24 min drive
  • Xcaret Eco Theme Park - 23 min drive
  • Ferry to Cozumel - 25 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 53 min drive
  • Cozumel Intl. Airport (CZM) - 12.6 miles/20.2 km
  • Airport shuttle (surcharge)

Restaurants

  • Arezzo - 14 min walk
  • Koh Thai - 16 min walk
  • La Brasserie - 16 min walk
  • Coco's Cabanas - 9 min drive
  • La jungla de la riviera - 10 min drive

About this property

Sandos Caracol Eco Resort Select Club - All inclusive - Adults Only

At Sandos Caracol Eco Resort Select Club - All inclusive - Adults Only, you can spend time at the beach enjoying free cabanas, beach umbrellas, and beach massages, plus you'll be within a 15-minute drive of Quinta Avenida. There's plenty of fun with the 3 outdoor pools and free water park, and guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, aromatherapy, and hydrotherapy. Dining choices include 9 restaurants and the 2 poolside bars are great places to grab a cold drink. Other highlights at this upscale property include 8 bars/lounges, a nightclub, and a health club. Fellow travelers say good things about the pool and helpful staff.

All-inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Sailing
Snorkeling
Surfing/body boarding

Land activities

Bicycling
Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Languages

English, French, German, Italian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
On-site PCR testing is available for a fee, and antigen/rapid COVID-19 testing is also available for a fee
This information is provided by our partners.

At a glance

Hotel size

  • 218 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - 11:30 PM
  • Express check-in available
  • Early check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum guest age is 18
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking

Transfers

  • Airport shuttle*

Other information

  • Designated smoking areas
  • Caters to adults only

Property amenities

Food and drink

  • 9 restaurants
  • 8 bars/lounges
  • 2 poolside bars
  • Swim-up bar
  • Coffee/tea in a common area
  • Room service (late night)
  • Snack bar/deli

What to do

  • On the beach
  • Tennis
  • Fitness classes
  • Yoga classes
  • Beach volleyball
  • Basketball
  • Ecotours
  • Hiking/biking trails
  • Kayaking
  • Sailing
  • Scuba diving
  • Snorkeling
  • Surfing/body boarding
  • Shopping
  • Pool table
  • Golf lessons nearby

Working away

  • Business center
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free beach cabanas
  • Free bicycle rentals
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 16 buildings/towers
  • Built in 2006
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Health club
  • 18 holes of golf
  • 3 outdoor pools
  • Free water park
  • Arcade/game room
  • Full-service spa
  • Nightclub
  • 3 spa tubs
  • 2 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Waterslide

Accessibility

  • Upper floors accessible by stairs only

Languages

  • English
  • French
  • German
  • Italian
  • Spanish

Room amenities

Be entertained

  • IPod docking station
  • 42-inch plasma TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Free stocked minibar
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Turndown service
  • Free rollaway/extra bed
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All-inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Sailing
Snorkeling
Surfing/body boarding

Land activities

Bicycling
Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Spa

Spa Sandos has 16 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Fees & policies

Refundable deposits

  • A damage deposit of MXN 5000 will be collected before check-in

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Sanitation services: MXN 28.86 per night

Optional extras

  • Airport shuttle service is offered for an extra charge
  • Late check-out can be arranged for an extra charge (subject to availability)

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub
  • Guests under 18 years old are not allowed in the spa

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

On-site PCR and antigen/rapid COVID-19 testing are both available for a fee.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

Guests can rest easy knowing there's a carbon monoxide detector and a smoke detector on site.

This property accepts credit cards, debit cards and cash.

A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31.

Also known as

Sandos Caracol Eco-Resort Adults Only All Inclusive
Sandos Caracol Eco Select Club
Sandos Caracol Eco Select Club Playa del Carmen
Sandos Caracol Select Club Adults Only All Inclusive
Sandos Caracol Eco Resort Select Club Adults Only All inclusive
Sandos Caracol Select Club Adults All Inclusive Playa del Carmen
Sandos Caracol Select Club Adults All Inclusive
Sandos Caracol Eco Resort Select Club All Inclusive
Sandos Caracol Eco Resort Spa Adults Only All Inclusive
Sandos Caracol Eco Inclusive

Frequently asked questions

Does Sandos Caracol Eco Resort Select Club - All inclusive - Adults Only offer free cancellation for a full refund?
Yes, Sandos Caracol Eco Resort Select Club - All inclusive - Adults Only does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Sandos Caracol Eco Resort Select Club - All inclusive - Adults Only?
This property confirms that onsite COVID-19 testing (PCR screening) is available for a fee. Furthermore, onsite COVID-19 testing (Antigen/Rapid screening) is available for a fee, disinfectant is used to clean the property, and guests are provided with hand sanitizer. Please note that this information has been provided by our partners.
Is there a pool at Sandos Caracol Eco Resort Select Club - All inclusive - Adults Only?
Yes, there are 3 outdoor pools.
Are pets allowed at Sandos Caracol Eco Resort Select Club - All inclusive - Adults Only?
Sorry, pets aren't allowed.
Is parking offered on site at Sandos Caracol Eco Resort Select Club - All inclusive - Adults Only?
Yes, there's free self parking.
Is airport shuttle service offered by Sandos Caracol Eco Resort Select Club - All inclusive - Adults Only?
Yes, an airport shuttle is available.
What are the check-in and check-out times at Sandos Caracol Eco Resort Select Club - All inclusive - Adults Only?
You can check in from 3:00 PM - 11:30 PM. Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-in is available.
What is there to do at Sandos Caracol Eco Resort Select Club - All inclusive - Adults Only and nearby?
Have fun with onsite activities like kayaking, parasailing, and sailing and improve your game at the onsite tennis courts. Additional recreation onsite includes aerobics, basketball, and ecotours. Indulge in a treatment at the spa and soothe your senses in one of the 3 spa tubs. Sandos Caracol Eco Resort Select Club - All inclusive - Adults Only also has 2 poolside bars, 8 bars, and a nightclub, as well as a sauna, a steam room, and an arcade.
Are there restaurants at or near Sandos Caracol Eco Resort Select Club - All inclusive - Adults Only?
Yes, there are 9 onsite restaurants. Nearby restaurants include Arezzo (14-min walk), Fonda Argentina (3.6 mi), and Casa del Lago (4.1 mi).
Does Sandos Caracol Eco Resort Select Club - All inclusive - Adults Only have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Sandos Caracol Eco Resort Select Club - All inclusive - Adults Only like?
Sandos Caracol Eco Resort Select Club - All inclusive - Adults Only is located a short 12-minute walk from Playa Xcalacoco.

Overall score and ratings

7.8

Good

8.3/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.9/10

Property conditions & facilities

8.2/10

Eco-friendliness

6/10 Good

Ebreting ok
Jose De jesus, 8-night family trip
Verified Expedia guest review

6/10 Good

It was an interesting set up however when we booked it was listed as an adults only resort and it was not. The adults only section was very subpar. The beach was awful, very rocky not soft sand and mounds of seaweed everywhere. And everything is so spread out that you are constantly walking miles just to get to one area or the other.
Cameron Joseph, 5-night romance trip
Verified Expedia guest review

4/10 Fair

Service was very lacking. It is Not adult only (the section that was adult only is only for part of day) the food was not good and very limited on times available and food offered.
Heather, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

The resort is Eco friendly that was my main focus booking this trip as I am very cautious with single use plastic. This was a wonderful stay and we will be back for sure!!
Agata Cecylia, 6-night romance trip
Verified Orbitz guest review

6/10 Good

Cenote
JUAN, 5-night romance trip
Verified Expedia guest review

4/10 Fair

The property was beautiful, staff was friendly, however I booked on adult side of the resort, the pool did not have Pool bar the bar was inside restaurant so you had to wait on the one waitress to come around to all the pool guests for drink orders, she was friendly but the demand was high for drinks making difficult to get a drink, getting dinner was almost impossible because it was first come first serve, had to order uber eats one day, and last 2 night we booked private dinners just so we wouldn’t be disappointed not getting a table or dealing with long wait , the restaurant Brazil that was suppose to be adults only , had kids dining there as well, so advertising it as an adult only area was misleading . One of the days my finacee was taking a shower and the water stopped working in middle of shower , I called they didn’t know how long it was going to take to get water running so he ended up rinsing off at a pool shower. Wanted to do some eco activities they were always booked and could not get a reservation for any of my stay at the temple , booked my whole stay, so that was disappointing . The staff was friendly, Viridiana,jared, and private dinner staff very friendly, resort was beautiful and food for the private dinners were good, overall however would not stay here again .
Lisette, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

Lo recomiendo
E estado cuatro veces en este hotel y me sigue gustando
Fernando, 6-night trip
Verified Hotels.com guest review

6/10 Good

Cenotes,food options are limited especially when you stand in line for 30 min to be told to come back at 7pm cause they can’t accommodate you at this time
Robert J, 3-night family trip
Verified Expedia guest review

4/10 Fair

Disappointed to say the least. We booked for an adults only resort, turns out it’s intertwined with the family resort as well. Staff is slow, and rude. Food was okay. Not many options at all, they need to expand their menus. Super unorganized and it’s like the whole set up makes no sense. The only thing that saved us was the drinks and activities (which were inconvenient to book!). The AC was leaking for the first three days and the fourth day was when they finally fixed it, leaving a huge mess in the room too. Never going back again. Was reviewed as a 4.5 star hotel online, I think it deserves a 2, at best.
Ashley, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

Jorge, 5-night romance trip
Verified Expedia guest review