The St. Regis Shenzhen

Photo gallery for The St. Regis Shenzhen

Primary image
Indoor pool
Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds
Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds
Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Overview of The St. Regis Shenzhen

The St. Regis Shenzhen

5.0 star property
Luxury hotel with full-service spa, connected to a shopping center, near Shenzhen Grand Theater

8.8/10 Fabulous

150 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air conditioning
  • Laundry facilities
Map
No 5016 Shennan Road East, Luoho Distr., Shenzhen, Guangdong, 518001
Main amenities
  • Daily housekeeping
  • 3 restaurants and 2 bars/lounges
  • Full-service spa
  • Indoor pool
  • Breakfast available
  • 24-hour health club
  • Sauna
  • Children's pool
  • Spa tub
  • 24-hour room service
  • Coffee shop/cafe
  • Massage/treatment rooms
For families
  • Children stay free
  • Children's pool
  • Connecting/adjoining rooms available
  • Private bathroom
  • Private spa tub
  • Separate bathtub and shower
Cleaning & safety
  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing

Choose dates to view prices

About this area

What's nearby

  • In Luohu
  • Tai Po Old Market - 18 min drive

Getting around

  • Shenzhen Intl. Airport (SZX) - 40 min drive
  • Hong Kong International Airport (HKG) - 59 min drive
  • Shenzhen Station - 3 min drive
  • Hong Kong Lok Ma Chau Station - 7 min drive
  • Shenzhen East Railway Station - 9 min drive
  • Hongling Station - 11 min walk
  • Grand Theater Station - 13 min walk
  • Laojie Station - 16 min walk

About this property

The St. Regis Shenzhen

Located near a train station, The St. Regis Shenzhen is a great choice for a stay in Shenzhen. Guests can grab a bite to eat at one of the 3 restaurants and visit the spa to be pampered with hot stone massages, body wraps, or facials. Other highlights at this luxurious hotel include 2 bars/lounges, an indoor pool, and a 24-hour health club. Fellow travelers like that it's just a short walk to public transportation: Hongling Station is 11 minutes away and Grand Theater Station is 13 minutes.

Languages

Chinese (Cantonese), Chinese (Mandarin), English, French, Italian, Russian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 290 rooms
  • Arranged over 100 floors

Arriving/Leaving

  • Check-in time from 3 PM - noon
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:30 AM
  • 3 restaurants
  • 2 bars/lounges
  • Coffee shop
  • Coffee/tea in a common area
  • Private dining
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children stay free
  • Children's pool
  • Toys
  • Children's books

What to do

  • Fitness classes
  • Yoga classes

Working away

  • Business center
  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Built in 2011
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • 24-hour health club
  • An indoor pool
  • Full-service spa
  • Spa tub
  • Sauna
  • Massage/treatment rooms

Accessibility

  • Wheelchair-accessible bathroom vanity
  • Braille/raised signage
  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Lowered electrical outlets in bathroom
  • Lowered peephole/view port in door
  • Low-height counter/sink
  • Height-adjustable showerhead
  • Grab bar near toilet
  • Grab bar in bathtub
  • Lever door handles

Languages

  • Chinese (Cantonese)
  • Chinese (Mandarin)
  • English
  • French
  • Italian
  • Russian
  • Spanish

Room amenities

Be entertained

  • iPad
  • 46-inch LCD TV
  • Digital TV channels
  • Pay movies

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Bathrobes and slippers
  • Children's slippers
  • Iron/ironing board
  • Washer and dryer
  • Window screens

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Pillowtop mattress

What to enjoy

  • Private indoor spa tub

Freshen up

  • 2 bathrooms
  • Deep soaking bathtub
  • Separate bathtub and shower
  • Rainfall showerhead
  • Designer toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Phone
  • Electrical adapters/chargers

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Guidebooks/recommendations
  • Local maps
  • Restaurant dining guide

Special features

Spa

Iridium Spa has massage/treatment rooms. Services include hot stone massages, facials, body wraps, and body scrubs. The spa is equipped with a sauna and a spa tub. A variety of treatment therapies are provided, including aromatherapy.

Dining

Decanter - This bar specializes in local and international cuisine.
Malt - This restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required. Open daily.
St. Regis Bar/The Drawing - This lobby lounge specializes in fusion cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Open daily.
Elba Italian Restaurant - This theme restaurant specializes in Italian cuisine and serves lunch and dinner. Reservations are required. Open daily.
Social All Day Dining - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Reservations are required. Open daily.

Fees & policies

Refundable deposits

  • Deposit: CNY 1000 per night

Optional extras

  • Buffet breakfast is offered for an extra charge of CNY 268 per person (approximately)
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Children & extra beds

  • Rollaway beds are available for CNY 350.0 per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-out is available.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts credit cards, debit cards, mobile payments and cash.

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Also known as

Shenzhen St. Regis
St. Regis Shenzhen
St. Regis Shenzhen Hotel
The St. Regis Shenzhen Hotel
The St. Regis Shenzhen Shenzhen
The St. Regis Shenzhen Hotel Shenzhen

Frequently asked questions

Overall score and ratings

8.8

Fabulous

9.1/10

Cleanliness

8.9/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

9.5/10

Eco-friendliness

10/10 Exceptional

Weekend at st regis
The view is amazing and location next to kkmall is very convenient.
1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Kar Yue Mark, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Simply the finest hotel in Shenzhen City! First class service in all departments! Tina Zhang butler services, outstanding! Unfortunately I lost the card of the wonderful young lady from the Ukraine who helped me get checked into my room, outstanding customer service! I hope the management will recognize her awesome abilities! I will always stay at this property while in Shenzhen city!
3-night romance trip
Verified Orbitz guest review

10/10 Exceptional

The view was incredible and the installations as well.
4-night business trip
Verified Expedia guest review

8/10 Very good

a moderate good hotel.
Pros and cons: Pros: In general , most of the staff are friendly, especially Concierge staff are very friendly, provide a lot of local information. Room is reasonable big, and a big shopping mall is connected to the hotel. Cons: When I and my wife went to the bar at 100th floor around 8:30pm on 21/Sep/2019, we requested to see the environment of the bar before we decide whether it suitable to us. The waitress told us a quick looking is not allowed as we might cause inconvenience to other guests. What is the hell? we were not asking to view any private dinning room, we just need to stand at the bar entrance so we will have an idea the environment of the bar, but our request was just declined by the waitress. This is the first time that I was treated like that in a luxury hotel; The decoration of the hotel room is a little old, but not very prominent.
Lin, 1-night family trip
Verified Hotels.com guest review

2/10 Poor

Bad experience
Terrible experience. Bath tub dirty. I purchased an upgraded room but I personally downgraded due to conditions and poor layout of the upgraded room.
Gary Ming Fai, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

1-night trip
Verified Expedia guest review

8/10 Very good

2-night trip
Verified Expedia guest review

10/10 Exceptional

Excellent hotel in shenzhen
Wonderful service, will definitely try again!:)😬😬
Vanessa, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Very good and clean . Service is excellent all the people are fiery nice . Only problem is the top floor of the Japanese restaurant is very hot
1-night trip
Verified Expedia guest review