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Sandos Cancun All Inclusive

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View from property
On the beach, white sand, free beach cabanas, sun loungers
On the beach, white sand, free beach cabanas, sun loungers
On the beach, white sand, free beach cabanas, sun loungers
3 outdoor pools, pool umbrellas, sun loungers

Overview of Sandos Cancun All Inclusive

VIP Access

Sandos Cancun All Inclusive

4.5 star property
Upscale beachfront property with pool bar, near La Isla Shopping Mall

7.6/10 Good

1,001 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air conditioning
Map
Km 14 Mz 53 Lote 37-1 ZH, Cancun, QROO, 77500
Main amenities
  • Daily housekeeping
  • On the beach
  • 5 restaurants and 2 bars/lounges
  • 3 outdoor pools
  • Health club
  • Sauna
  • Steam room
  • Free beach cabanas
  • Beach umbrellas
  • Beach sun loungers
  • Beach towels
  • Spa tub
Feel at home
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate bathtub and shower
  • Television
  • Garden
  • Terrace

Room options

About this area

What's nearby

  • In Zona Hotelera
  • La Isla Shopping Mall - 29 min walk
  • Delfines Beach - 42 min walk
  • Forum Beach - 12 min drive
  • Cancun Convention Center - 14 min drive
  • Tortuga Beach - 17 min drive
  • Langosta Beach - 19 min drive
  • Playa Tortugas - 22 min drive
  • Puerto Cancun Marina Town Center - 25 min drive
  • Plaza Las Americas - 29 min drive
  • Ultramar Ferry Puerto Juárez - 34 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 18 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

Restaurants

  • The Club Grill - 3 min walk
  • Fantino - 3 min walk
  • Casitas - 3 min walk
  • Naos - 16 min walk
  • Bana - 16 min walk

About this property

Sandos Cancun All Inclusive


Property Location
With a stay at Sandos Cancun All Inclusive in Cancun (Zona Hotelera), you'll be a 5-minute drive from El Rey Ruins and 5 minutes from La Isla Shopping Mall. This 4.5-star property is 3.5 mi (5.6 km) from Cancun Convention Center and 4.9 mi (7.9 km) from Delfines Beach.

Rooms
Make yourself at home in one of the 213 air-conditioned rooms featuring iPod docking stations and Smart televisions. Your room comes with a pillowtop bed. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature complimentary toiletries and hair dryers.

Amenities
Relax and unwind with massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor swimming pools, a health club, and a sauna. Additional features at this property include complimentary wireless Internet access, concierge services, and gift shops/newsstands. Guests can catch a ride to nearby destinations on the area shuttle (surcharge).

Dining
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.
Enjoy international cuisine at Zango Restaurant, one of the property's 5 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/café. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges.


Business, Other Amenities
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Cancun? This property has 6254 square feet (581 square meters) of space consisting of a conference center and a meeting room. Guests may use a roundtrip airport shuttle for a surcharge, and free valet parking is available onsite.

All-inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports are included.

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Individually-wrapped food options available through room service
This information is provided by our partners.

At a glance

Hotel size

  • 213 rooms
  • Arranged over 8 floors

Arriving/Leaving

  • Check-in time from 3 PM - 11:30 PM
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site
  • Height restrictions apply for onsite parking

Transfers

  • Airport shuttle*

Offsite

  • Area shuttle*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • 5 restaurants
  • 2 bars/lounges
  • Poolside bar
  • Private dining
  • 24-hour room service
  • Snack bar/deli

What to do

  • On the beach
  • Beach yoga
  • Fitness classes
  • Beach volleyball
  • Shopping
  • Ecotours nearby
  • Golfing nearby
  • Kayaking nearby
  • Snorkeling nearby

Working away

  • Business center
  • Meeting room
  • Computer station
  • Conference center (6254 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free beach cabanas
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 1998
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Piano
  • Health club
  • 3 outdoor pools
  • Spa services
  • Spa tub
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • IPod docking station
  • 32-inch Smart TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Free stocked minibar
  • Espresso maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Pillowtop mattress
  • Bed sheets provided

What to enjoy

  • In-room massage

Freshen up

  • Private bathroom
  • Separate bathtub and shower
  • Free toiletries
  • Hair dryer

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

All-inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports are included.

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Spa

Guests can pamper themselves by indulging in the onsite spa services. There are 13 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Thai massages. The spa is equipped with a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

Dining

Zango Restaurant - Overlooking the garden, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
St. Trop - This beachfront restaurant specializes in Caribbean cuisine and serves lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
Gaijin Teppanyaki - This restaurant specializes in Asian cuisine and serves dinner only. Reservations are required. Open daily.
Seasons Restaurant - Overlooking the ocean and pool, this fine-dining restaurant specializes in international cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Frattinis - This restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Awards and affiliations

Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Refundable deposits

  • A damage deposit of MXN 5000 will be collected before check-in

Optional extras

  • Airport shuttle service is offered for an extra charge
  • Area shuttle service is offered for an extra charge
  • Late check-out can be arranged for an extra charge (subject to availability)

Parking

  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the fitness facility
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a smoke detector, a security system, and window guards on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31.

Also known as

Cancun All Inclusive Luxury
Cancun Luxury Experience Resort
Experience Resort
Experience Resort Cancun
Luxury Cancun Resort
Sandos Cancun Luxury Experience
Sandos Lifestyle Resort All Inclusive
Sandos Luxury Cancun
Sandos Luxury Experience
Sandos Luxury Experience Resort All Inclusive
Sandos Cancun Lifestyle
Sandos Luxury Resort All Inclusive
Sandos Luxury
Sandos Lifestyle
Sandos Cancun Luxury Resort All Inclusive
Sandos Cancun Lifestyle All Inclusive
Sandos Lifestyle All Inclusive
Sandos Cancun Luxury Experience Resort All Inclusive
dos Cancun Lifestyle Inclusiv

Frequently asked questions

Does Sandos Cancun All Inclusive offer free cancellation for a full refund?
Yes, Sandos Cancun All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Sandos Cancun All Inclusive?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Sandos Cancun All Inclusive?
Yes, there are 3 outdoor pools.
Are pets allowed at Sandos Cancun All Inclusive?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Sandos Cancun All Inclusive?
Yes, there's free self parking.
Is airport shuttle service offered by Sandos Cancun All Inclusive?
Yes, an airport shuttle is available.
What are the check-in and check-out times at Sandos Cancun All Inclusive?
You can check in from 3 PM - 11:30 PM. Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.
Is there an onsite casino at Sandos Cancun All Inclusive?
No, this property doesn't have a casino, but PlayCity Casino (17-min drive) and Royal Yak Casino and Sports Book (18-min drive) are both nearby.
What is there to do at Sandos Cancun All Inclusive and nearby?
Have fun with onsite activities like volleyball and beach yoga. Additional recreation onsite includes aerobics, volleyball, and yoga. Relax in the spa tub or enjoy the use of other amenities, which include 3 outdoor pools and 2 bars. Sandos Cancun All Inclusive also has a sauna and a steam room, as well as a garden.
Are there restaurants at or near Sandos Cancun All Inclusive?
Yes, there are 5 onsite restaurants, featuring alfresco dining, international cuisine, and garden views. Nearby restaurants include The Club Grill (3-min walk), Fantino (3-min walk), and Casitas (3-min walk).
What's the area around Sandos Cancun All Inclusive like?
Sandos Cancun All Inclusive is located on the waterfront in Zona Hotelera, a short 14-minute walk from Aquaworld and 12 minutes' walk from Marlin Beach. Travelers say that the property is in a great location.

Overall score and ratings

7.6

Good

8.4/10

Cleanliness

8.5/10

Staff & service

7.7/10

Amenities

7.7/10

Property conditions & facilities

8.3/10

Eco-friendliness

4/10 Fair

Brenda, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

3-night trip with friends
Verified Hotels.com guest review

6/10 Good

It was a fair price for what we got
There was some issues with the check in process as well as the check out process which was frustrating. They were trying to charge us for some amenities that we didn’t use. Overall the staff was great, attentive, and friendly. The food wasn’t too bad. The drinks kept coming and were good.
rene, 4-night trip
Verified Hotels.com guest review

8/10 Very good

Charles, 10-night trip
Verified Hotels.com guest review

10/10 Exceptional

Shamil, 3-night trip
Verified Expedia guest review

4/10 Fair

The room is outdated needs to be renovated. The staff needs to be more attentive and more friendly. The is a lack of communication.
Jane, 3-night trip
Verified Orbitz guest review

10/10 Exceptional

Phuong-Ly, 7-night trip
Verified Expedia guest review

10/10 Exceptional

Activities team was awesome!!
Charles, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Kathleen, 3-night trip
Verified Expedia guest review

10/10 Exceptional

David, 7-night trip
Verified Expedia guest review