20 Mar 2023
Very satisfied with our room / Staff was rude
Beautiful Hotel and great location in Scottsdale. When my daughter and I arrived to check in the guest services counter employee was helping a guest in front of us. She was nice to them, at the end she gave them complimentary water and was friendly. When it was my turn I greeted the employee and I was friendly, the employee said very little, she gave me a dirty look and asked for my credit card for a deposit, I said “sure no problem, can you please tell me how much it is?” she said “$50”. She then handed me back my debit card and the keys to our room and that was basically it. She was rude, she never gave us complimentary water, she never said thank you or enjoy your stay. She needs to be treating all guests staying in the Hotel the same. I was not impressed with the first impression staff service.
Amanda, 1-night family trip
Verified Hotels.com guest review