Secrets The Vine Cancun - Adults Only - All Inclusive, Cancun

Staff had great service, really enjoyed the pool and the restaurants. Unfortunately on Friday February 7, around lunchtime I had a meal at the buffet called the vine market and had a dish that consists of eggplant and mozzarella which gave me food poisoning, it was the last thing I ate that day. I left later that day to fly back to Canada which was probably the worst flight I had upset stomach, nausea, and a fever. I was sick for the next 3 days I'm just glad it was on the last day. Other than that experience the overall resort was great.

It was a ok hotel , but they try to sell you time share program at the first day . I am Not happy at all

Food was average. Drinks were not good at the pool. Very sugary. Not impressed with this place after paying $850 Canadian to stay one night

Hotel is showing its age and the service is not what it use to be. Would not go back.

Beautiful location and views. If you pay extra for a suite its worth it so beautiful we were so impressed. Great breakfast buffet. Friendly staff. Did not like the pushy sales staff hounding you as soon as you check it it put a bad taste in our mouth right from the start. Also had to unplug our phone due to unwated calls. Rooms were warm and couldnt turn temp down and were refused a fan or a solution. Sewage smell in lobby and bars near by every other night was very unpleasant.

Our room had an odor - so bad we had to spend one night in another room (not even an apology or explanation for why). Turn down service was spotty - only twice out of seven days. The food was mediocre at best. Line ups at the buffet, even though there were free tables - just not cleared off very quickly. Room wasn't cleaned until after 4:00 PM one day.

Gorgeous property with amazing resort amenities. The pools, bars and restaurants are top notch. They keep the resort and beach area very clear. The server staff, pool staff and all the crew members are very polite and professional. We took the preferred package at this resort which included premium line for liquors (very few only, you won't notice the difference), a higher floor suite (which doesn't make a difference unless you are on 27th floor) as regular floors end at 21st floor and 28th floor is presidential suits. It comes with the Butler service which is totally useless as our butler was never at his desk and never did any of the requests that we made. We had to go down to do our own reservations for car, restaurants, excursions or any of the other reservations. The very first they are all helpful and good (gives his personal cell number in case we want to reach him) but its totally useless. Just go for the regular package as this is totally a scam trying to charge higher price and promising things they can't fulfill. Overall the resort is mind blowing and food menu is top notch. Loved each and every day when we were there but we should have gone for the regular package as we feel we were scammed by preferred package.

New resort with decent food and amazing views! Loved the staff and service.

Service and food choices. Checkin was fast nut the whole coupon and time share pitch was annoying.

I liked the food, the rooms and interior. The entertainment at this hotel is poor. The staff service was not over and beyond, it was my birthday and it was not acknowledged. Overall, my stay was ok.