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Hotel Casa San Rafael

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Exterior detail
1 bedroom, hypo-allergenic bedding, down comforters, in-room safe
Standard Double Room | 1 bedroom, hypo-allergenic bedding, down comforters, in-room safe
Standard Single Room | 1 bedroom, hypo-allergenic bedding, down comforters, in-room safe
Standard Twin Room | 1 bedroom, hypo-allergenic bedding, down comforters, in-room safe

Overview of Hotel Casa San Rafael

VIP Access

Hotel Casa San Rafael

3.5 star property
Cuenca Historic Center hotel in historical district

9.0/10 Superb

232 verified guest reviews

Property highlights

  • Free breakfast
  • Parking available
  • Free WiFi
  • Airport transfer
  • Non-smoking
  • Separate bedrooms
Bolívar 5-05 y Mariano Cueva, Cuenca, Azuay
Main amenities
  • Daily housekeeping
  • Room service
  • Airport shuttle
  • 24-hour front desk
  • Coffee/tea in a common area
  • Lobby fireplace
  • Front desk safe
  • Self-serve laundry
  • Multilingual staff
  • Luggage storage
  • Tour/ticket assistance
For families
  • Children stay free
  • Private bathroom
  • Separate bedroom
  • Daily housekeeping
  • Laundry facilities
  • Cable TV service

Room options

About this area

What's nearby

  • In Cuenca Historic Center

Getting around

  • Cuenca (CUE-Mariscal Lamar) - 4 min drive
  • Airport shuttle (surcharge)


  • Fabiano's Pizzeria - 3 min walk
  • Cafetería Andino - 3 min walk
  • Republica Sur - 4 min walk
  • La Fornace - 4 min walk
  • Simón 7-84 - 4 min walk

About this property

Hotel Casa San Rafael

Hotel Casa San Rafael is just 1.6 mi (2.6 km) from the airport and offers a shuttle (available 24 hours) for USD 20 per person roundtrip. Free perks include WiFi and English breakfast daily between 7:30 AM and 10:00 AM. Fellow travelers love the helpful staff and central location.


English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 13 rooms
  • Arranged over 3 floors


  • Check-in time from 3:00 PM - midnight
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • Children (8 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding, but may not be eligible for free breakfast
  • No cribs (infant beds)


  • No pets or service animals allowed


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Height restrictions apply for onsite parking
  • Offsite parking nearby (USD 13 per day; reservations required)


  • Airport shuttle on request (available 24 hours)*

Other information

  • Smoke-free property
  • No alcohol allowed onsite

Property amenities

Food and drink

  • Free English breakfast each morning 7:30 AM–10:00 AM
  • Coffee/tea in a common area
  • Room service (limited hours)

Traveling with children

  • Children stay free (see details)

What to do

  • Ecotours nearby


  • 24-hour front desk
  • Tour/ticket assistance
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Umbrellas


  • 1 building/tower
  • Built in 1920
  • Safe-deposit box at front desk
  • Fireplace in lobby


  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)


  • English
  • Spanish

Room amenities

Be entertained

  • LCD television
  • Cable TV channels

Sleep well

  • Hypo-allergenic bedding
  • Down comforter
  • Bed sheets provided

What to enjoy

  • In-room massage
  • Individually decorated

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer (on request)
  • Towels

Stay connected

  • Free WiFi
  • Phone


  • Daily housekeeping
  • In-room safe

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • All citizens of Ecuador will be charged the national value-added tax (12%) upon checkout. Non-residents on a tourist visa will not be required to pay this tax. The tax exemption does not apply for stays over 90 days.

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 20 per person (roundtrip)
  • Credit card charges are subject to an extra charge of 8 percent

Children & extra beds

  • Airport shuttle for children between the ages of 6 and 12 costs USD 10 (roundtrip)


  • Parking is available nearby and costs USD 13 per day (66 ft away)
  • Parking height restrictions apply

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Contactless check-out is available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.


Only registered guests are allowed in the guestrooms.

This property does not have elevators.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards and cash.

Also known as

Hotel Casa San Rafael Hotel
Casa San Rafael Cuenca
Hotel Casa San Rafael
Hotel Casa San Rafael Cuenca
Hotel Casa San Rafael Cuenca
Hotel Casa San Rafael Hotel Cuenca

Frequently asked questions

Does Hotel Casa San Rafael offer free cancellation for a full refund?
Yes, Hotel Casa San Rafael does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Hotel Casa San Rafael?
As of 10 Dec 2022, prices found for a 1-night stay for 2 adults at Hotel Casa San Rafael on 11 Dec 2022 start from CA $60, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Hotel Casa San Rafael?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Hotel Casa San Rafael?
Sorry, pets and service animals aren't allowed.
Is airport shuttle service offered by Hotel Casa San Rafael?
Yes, an airport shuttle is available. The charge is USD 20 per person roundtrip.
What are the check-in and check-out times at Hotel Casa San Rafael?
You can check in from 3:00 PM - midnight. Check-out time is noon. Contactless check-out is available.
Are there restaurants at or near Hotel Casa San Rafael?
Yes. Nearby restaurants include Fabiano's Pizzeria (3-min walk), Cafetería Andino (3-min walk), and Republica Sur (4-min walk).
What's the area around Hotel Casa San Rafael like?
Hotel Casa San Rafael is in Cuenca Historic Center, a short 4-minute drive from Cuenca (CUE-Mariscal Lamar) and 3 minutes' walk from Plaza Rotary Market. The local area is good for families and and our guests say it is very central.

Overall score and ratings






Staff & service




Property conditions & facilities



10/10 Exceptional

Beautiful boutique hotel conveniently located in the center of town. The Owners Mr. Camacho and Mrs. Valenzuela were super accommodating and made us feel like at home. Additionally Valeria and the rest of the staff were very nice and attentive. We highly recommend this hotel for someone who wants to have a very unique and classic Cuenca experience.
Eric, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

The owners are very kind and accommodating. The hotel is gorgeous and well maintained. The breakfast is delicious and a wonderful way to start the day.
Kelli, 2-night trip with friends
Verified Orbitz guest review

8/10 Very good

Historic hotel.
The hotel is very nice. The service was superb. The beds were not very comfortable
Isabel, 2-night family trip
Verified guest review

8/10 Very good

Great location. Many sites within easy walking distance. The staff were so friendly, helpful and accommodating. The hotel is a Spanish colonial building, and they have managed to keep the boutique hotel feel. We would come back in the afternoon and I enjoyed sitting in the 2nd floor sitting area. Breakfast was fresh squeezed juice, fruit, toast and eggs and the best Ecuadorian coffee. Our room had a window over the street, but we did not find it noisy. Room 202 is small. There was not much room between the end of the bed and the desk along the wall. The bathroom is also quite small, with no convenient place to put toiletry bags. The beds were also a little hard for me, so I put the extra blankets under the sheet.
Tammy, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

The host was amazing! A great historical hotel close enough to walk downtown
Vern, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Munkhmandakh, 1-night trip
Verified guest review

8/10 Very good

Very nice
Overall experience very good. The only thing not so good was the mattress quality. Hard surface and a bit unpleasant because it is a bit old.
Miguel, 2-night trip
Verified guest review

10/10 Exceptional

Jessica, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Everything ea good, and they try to make feel comfortable at any moment, i recommend 100%
Ma Elena, 1-night trip with friends
Verified guest review

10/10 Exceptional

Old fashioned hand painted walls candlelights in the dinning room loved the balcony and happy for their airport shuttle.
1-night family trip
Verified Expedia guest review