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All properties in Úrsulo Galván, Veracruz, Mexico
1 room, 2 adults

Artisan Family Hotels And Resorts Playa Esmeralda, Úrsulo Galván

3.5-star3.5 stars
Saenz de la Pena S/N Zona El Cocal, Úrsulo Galván, VER, 91666, Mexico

Playa Chachalacas beachfront resort with 2 restaurants and spa
  • Free WiFi
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

Mexico may have travel restrictions in place due to COVID-19. 

  • Terrible customer service, I receive sea view for 3 rooms, (pay in advance 3-4 weeks…Dec. 29, 2020
  • El hotel está en general en buenas condiciones aunque podrían mejorar algunos detalles…Nov. 25, 2020

Artisan Family Hotels And Resorts Playa Esmeralda, Úrsulo Galván

from $72 CAD
  • Suite
  • Deluxe Double Room
  • Junior Suite
  • Standard Room

What’s around Artisan Family Hotels And Resorts Playa Esmeralda, Úrsulo Galván

Landmarks

  • On the beach
  • Chachalacas Beach - 1 min walk
  • Playa Juan Ángel - 10.8 mi / 17.4 km
  • Playa Los Amarillos - 10.8 mi / 17.4 km
  • Chachalacas Dunes - 11.2 mi / 18.1 km
  • Chapel of the Rosary - 13.3 mi / 21.4 km
  • Playa Chalchihueca - 14.7 mi / 23.6 km
  • Playa de La Mancha - 19.8 mi / 31.8 km

Getting around

  • General Heriberto Jara Intl. Airport (VER) - 42 min drive
  • Xalapa, Veracruz (JAL-El Lencero) - 58 min drive

At a glance

Key facts

Hotel size

  • This hotel has 50 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time 3:00 PM-anytime
  • Check-out time is noon

Restrictions related to your trip

  • Mexico may have travel restrictions in place due to COVID-19.
Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Up to 10 children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi and wired Internet access in rooms

Transportation

Parking

  • No onsite parking

  • Wheelchair-accessible parking on site

  • Free offsite parking nearby

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Cooked-to-order breakfast daily (surcharge)
  • 2 restaurants
  • Bar/lounge
  • Coffee shop/café
  • Swim-up bar
  • Room service (during limited hours)
Things to do
  • Beach umbrellas
  • Beach towels
  • Indoor pool
  • Outdoor pool
  • Fitness facilities
  • Outdoor tennis court
  • Full-service spa
  • Spa treatment room(s)
  • Miniature golf on site
  • Nightclub
  • Marina on site
  • Swim-up bar
  • Free use of nearby fitness center
  • Pool umbrellas
  • Arcade/game room
  • Billiards or pool table
Working away
  • Business center
  • Conference space
  • Conference space size (feet) - 2153
  • Conference space size (meters) - 200
  • One meeting room
  • Conference center
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 2
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Premium bedding
Freshen up
  • Private bathroom
  • Free toiletries
  • Hair dryer
Be entertained
  • 40-inch LCD TV
  • Digital TV channels
  • DVD player
Stay connected
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Spa

Wellness Spa has 4 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including hydrotherapy and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily.

Dining

Alava - Overlooking the ocean and pool, this fine-dining restaurant specializes in Mexican cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available.

Fish Market - This restaurant overlooks the ocean and garden and specializes in seafood.

Artisan Family Hotels And Resorts Playa Esmeralda, Úrsulo Galván’s small print

Also known as

  • Artisan Family Hotels Resorts Playa Esmeralda Ursulo Galván
  • Artisan Family Resorts Playa Esmeralda Úrsulo Galván
  • Resort Artisan Family Hotels And Resorts Playa Esmeralda
  • Artisan Family Hotels Resorts Playa Esmeralda Úrsulo Galván
  • Artisan Family Hotels Resorts Playa Esmeralda
  • Artisan Family Resorts Playa Esmeralda
  • Artisan Family Hotels And Resorts Playa Esmeralda Resort
  • Artisan Family Hotels And Resorts Playa Esmeralda Úrsulo Galván
  • Artisan Family Hotels And Resorts Playa Esmeralda Úrsulo Galván
  • Artisan Hotels Resorts Collection Playa Esmeralda
  • Punta Real Resort Spa
  • Artisan Family Hotels Resorts Playa Esmeralda
  • Artisan Family Resorts Playa Esmeralda Ursulo Galván
  • Artisan Family Resorts Playa Esmeralda
  • Artisan Family s Esmeralda Ur
  • Artisan Family Hotels Resorts Playa Esmeralda
  • Artisan Family Resorts Playa Esmeralda Ursulo Galván
  • Artisan Family Resorts Playa Esmeralda

Policies

Only registered guests are allowed in the guestrooms.

Pool access available from 9:00 AM to 8:00 PM.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards, debit cards, and cash.

Optional extras

Breakfast costs between MXN 65 and MXN 200 per person (approximately)

Dial-up Internet access is available in guestrooms for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Artisan Family Hotels And Resorts Playa Esmeralda, Úrsulo Galván

  • Does Artisan Family Hotels And Resorts Playa Esmeralda offer free cancellation for a full refund?
    Yes, Artisan Family Hotels And Resorts Playa Esmeralda does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Artisan Family Hotels And Resorts Playa Esmeralda?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and requires staff to wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Artisan Family Hotels And Resorts Playa Esmeralda?
    No, unfortunately, but there's free parking nearby.
  • Is there a pool at Artisan Family Hotels And Resorts Playa Esmeralda?
    Yes, there's an indoor pool and an outdoor pool. Guests have pool access from 9:00 AM to 8:00 PM.
  • Are pets allowed at Artisan Family Hotels And Resorts Playa Esmeralda?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at Artisan Family Hotels And Resorts Playa Esmeralda?
    You can check in from 3:00 PM - anytime. Check-out time is noon.
  • Are there restaurants at or near Artisan Family Hotels And Resorts Playa Esmeralda?
    Yes, there are 2 onsite restaurants, featuring alfresco dining, Mexican cuisine, and garden views. Nearby restaurants include Hotel Palma Blanca (11-min walk), Jugos El Manantial (7.3 mi), and Taquería Nora (7.3 mi).
  • What is there to do at Artisan Family Hotels And Resorts Playa Esmeralda and nearby?
    Have fun with onsite activities such as volleyball, and improve your game on the tennis courts. Enjoy treatments at the spa and relax in the indoor and outdoor pools. Artisan Family Hotels And Resorts Playa Esmeralda also has a nightclub, a fitness center, and spa services, as well as an arcade, a picnic area, and a garden.

Recent reviews

Good 7.6 From 116 reviews

Exceptional 10.0
Manny
Everything was amazing, nice and friendly staff, the food was just beautiful fresh fish every day, this hotel is perfect for relaxation and quite. We rented the 4x4 quade and the sand dunes some of the best. Overall great stay.
Manuel, us1 night family trip
Very Good 8.0
I didn't appreciate that i had booked 2 rooms next to each other, and it took 3 hrs after check in to get one of the 2, rooms. Finally got my room about 6pm After that incident i really taught it was going to get worse but to my surprise everything else went smooth, we booked a trip to the sand dunes and the guide was really good. We enjoyed the pool and the beach.
us3 night family trip
Fair 4.0
20 mins waiting to find the reservation... during check in.
us1 night trip
Very Good 8.0
Chachalacas beach vacation
Nice hotel and enjoyed the relaxed town and atmosphere.
us1 night romance trip
Very Good 8.0
Chachalacas beach town
Nice hotel in a laid back beach town. Best hotel on the strip and town. Very empty this time of year and basically only people on the beach. The dune experience close by is great.
mx1 night romance trip
Exceptional 10.0
great location , not to happy with the food. very clean
us5 night family trip
Exceptional 10.0
The hotel staff was very attentive to our requests and questions. The facility was well maintained.
Rafael, us2 night trip
Exceptional 10.0
The Hancocks approve.
We enjoyed our stay at Artisan. The staff is awesome! The facilities are great. Although the inside pool was being remodeled, we really enjoyed the other facilities. This was our second time to stay there.
TODD, mx3 night family trip
Exceptional 10.0
Fantastico
Excelentes instalaciones, personal muy amable. Ambiente buenísimo.
Xanat, mx1 night family trip
Very Good 8.0
El hotel esta bonito, la atención del personal excelente. Solo considero mejorar en 3 puntos: 1.- Requiere mantenimiento (que supongo por la pandemia es difícil y lo entiendo) 2.- La alberca estaba muy sucia, aunque al otro dia temprano la limpiaron (supongo por ser viernes y por la pandemia) 3.- Debería haber comunicación eficiente entre el hotel y el spa, ya que son dos empresas diferentes y aunque aparte mi cita en recepción, el spa NO la respeto porque según ya tenia otra.
Angelica, mx1 night trip

Artisan Family Hotels And Resorts Playa Esmeralda, Úrsulo Galván