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All properties in Kota Kinabalu, Sabah, Malaysia

Mercure Kota Kinabalu City Centre, Kota Kinabalu

4-star hotel in Downtown Kota Kinabalu with 2 restaurants and 2 bars/lounges

  • Free WiFi
From
$45 CAD

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  • Infinity Pool
  • Infinity Pool
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  • Outdoor Pool
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1 / 45Infinity Pool
41, Jalan Gaya, Pusat Bandar, Kota Kinabalu, 88000, Sabah, Malaysia
7.6.Good.
  • Close to all shopping and food.All within walking distance.Staffs are friendly and…

    Aug. 27, 2019

  • Staff is nice. No inside parking. Choice for Breakfast limited and not enough. Unable…

    Jul. 30, 2020

See all 422 reviews

Official standards

This property advises that it adheres to Safe & Clean (Malaysia) and ALLSAFE (Accor Hotels) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • gap period enforced between guest stays24 hours
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Convenient
Walkable
Shopping
Safe
Dining options
  • Parking available
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 310 smoke-free guestrooms
  • Daily housekeeping
  • 2 restaurants and 2 bars/lounges
  • Outdoor pool
  • Breakfast available
  • Fitness center

For families

  • Connecting/adjoining rooms available
  • Private bathroom
  • Free toiletries
  • Daily housekeeping
  • Laundry facilities
  • Iron/ironing board

What’s around

  • In Downtown Kota Kinabalu
  • Suria Sabah Shopping Mall - 6 min walk
  • Gaya Street Sunday Market - 7 min walk
  • Wisma Merdeka - 7 min walk
  • Jesselton Point Ferry Terminal - 8 min walk
  • Signal Hill Observatory Platform - 10 min walk
Due to COVID-19, this property’s food and beverage options may be limited.

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Suite, 1 Bedroom
  • Suite, 2 Bedrooms
  • Suite, 3 Bedrooms
  • Executive Suite, 1 King Bed
  • Superior Room, 1 King Bed, View
  • Superior Room, 2 Single Beds, View
  • Superior Room, 1 King Bed
  • Superior Room, 2 Single Beds

What’s around

Landmarks

  • In Downtown Kota Kinabalu
  • Suria Sabah Shopping Mall - 6 min walk
  • Gaya Street Sunday Market - 7 min walk
  • Wisma Merdeka - 7 min walk
  • Jesselton Point Ferry Terminal - 8 min walk
  • Signal Hill Observatory Platform - 10 min walk
  • Atkinson Clock Tower - 10 min walk
  • KK Esplanade - 11 min walk
  • Kota Kinabalu Waterfront - 11 min walk
  • KK Plaza - 13 min walk
  • Kota Kinabalu Central Market - 16 min walk

Getting around

  • Kota Kinabalu Intl. Airport (BKI) - 17 min drive
  • Tanjung Aru Station - 9 min drive
map
See on map
41, Jalan Gaya, Pusat Bandar, Kota Kinabalu, 88000, Sabah, Malaysia

At a glance

Hotel size

  • This hotel has 310 rooms
  • This hotel is arranged over 25 floors

Arriving/leaving

  • Check-in time 3:00 PM-anytime
  • Check-out time is noon
  • Express check-out

Restrictions related to your trip

  • COVID-19 restrictions.

Special check-in instructions

Front desk staff will greet guests on arrival. Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (15 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Onsite self parking (MYR 20 per night)

Other information

  • Smoke-free property
*See fees and policies for additional details or extra charges

In the hotel

Food and drink

  • Buffet breakfast daily (surcharge)
  • 2 restaurants
  • 2 bars/lounges
  • Coffee shop/café
  • 24-hour room service

Things to do

  • Outdoor pool
  • Fitness facilities

Working away

  • Business center
  • One meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Porter/bellhop

Facilities

  • Elevator
  • Safe-deposit box at front desk

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

Languages Spoken

  • Chinese
  • English
  • Malay

In the room

Home comforts

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • Flat-screen TV
  • Cable TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Fratini's - This restaurant specializes in Italian cuisine and serves lunch and dinner. A children's menu is available.

Mou Passant - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Compass - Onsite rooftop bar. Happy hour is offered.

Awards and affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

Fees & policies

Mandatory feesPay at property

You'll be asked to pay the following charges at check-in or check-out:

  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property beginning January 1, 2022. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

Optional extras

  • Buffet breakfast is offered for an extra charge of MYR 65 for adults and MYR 32.5 for children (approximately)

ParkingPay at property

  • Self parking costs MYR 20 per night

Hygiene and cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Safe & Clean (Malaysia) and ALLSAFE (Accor Hotels).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a fire extinguisher and a smoke detector on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts Visa, Mastercard, American Express and Union Pay. Cash is not accepted.

Also known as

  • Mercure Kota Kinabalu City Centre Opening September 2016 Hotel
  • Mercure Opening April 2017 Hotel
  • Mercure Kota Kinabalu City Centre Opening April 2017
  • Mercure Opening April 2017
  • Mercure Kota Kinabalu City Centre Hotel
  • Mercure Kota Kinabalu City Centre (Opening December 2017)
  • Mercure Kota Kinabalu City Centre (Opening April 2017)
  • Mercure Kota Kinabalu City Centre (Opening November 2016)
  • Mercure Kota Kinabalu City Centre (opening March 2016)
  • Mercure Kota Kinabalu City Centre (Opening October 2016)
  • Mercure Kota Kinabalu City Centre (Opening September 2016)
  • Mercure Opening September 2016 Hotel
  • Mercure Kota Kinabalu City Centre (opening June 2016)
  • Mercure Kota Kinabalu City
  • Mercure Kota Kinabalu City
  • Mercure Kota Kinabalu City Centre Hotel
  • Mercure Kota Kinabalu City Centre Kota Kinabalu
  • Mercure Kota Kinabalu City Centre Hotel Kota Kinabalu
  • Mercure Kota Kinabalu City Centre Opening September 2016
  • Mercure Opening September 2016
  • Mercure Kota Kinabalu City Centre Opening November 2016 Hotel
  • Mercure Opening November 2016 Hotel
  • Mercure Kota Kinabalu City Centre Opening November 2016
  • Mercure Opening November 2016
  • Mercure Kota Kinabalu City Centre Opening April 2017 Hotel

*See fees and policies for additional details or extra charges

FAQs

  • Yes, Mercure Kota Kinabalu City Centre does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Self parking costs MYR 20 per night.
  • Yes, there's an outdoor pool.
  • Sorry, pets aren't allowed.
  • You can check in from 3:00 PM - anytime. Check-out time is noon. Express check-out and contactless check-in and check-out are available.
  • Yes, there are 2 onsite restaurants, featuring Italian cuisine. Nearby restaurants include Nagasaki Japanese Restaurant (4-min walk), Nishiki Japanese Restaurant (4-min walk), and Yu Kee Bak Kut Teh (5-min walk).
  • Mercure Kota Kinabalu City Centre has 2 bars and an outdoor pool, as well as a fitness center.
7.6.Good.
  • 4.0.Fair

    room without proper toilet and shower door for better privacy and the room layout is really disappointing.

    1 night romance trip, Mar. 3, 2020

    Verified Expedia guest review

  • 6.0.Good

    No sound proof

    Moderate and you can even hear whats the neighbour is doing

    4 night business trip, Feb. 29, 2020

    Verified Hotels.com guest review

  • 4.0.Fair

    I have cancelled my trip to KK due to COVID-19 situation to avoid crowded area and flight .

    CWT, 4 night trip, Feb. 20, 2020

    Verified Expedia guest review

  • 8.0.Very Good

    It's located at the central region of the city and walking distance to most tourists places. Hotel is clean and the staffs are all kind and friendly

    Zeeta, 5 night romance trip, Feb. 1, 2020

    Verified Expedia guest review

  • 2.0.Poor

    Not at all Mercure standard, stay away and it is not at all 4 stars! Horrible built quality, no noise isolation, low quality of everything. Good staffs though.

    Jesse, 2 night trip, Jan. 26, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    This hotel has the most amazing pool on the 25th floor looking out over the sea and a great pool restaurant. The morning breakfasts were great egg station fantastic.the only slight gripe was that the room change left a little bit of need for better service. The staff from front desk to all others were fantastic thanks for the most relaxing 12 nights we spent there but book a sea view room

    Robert, 12 night romance trip, Jan. 26, 2020

    Verified Expedia guest review

  • 4.0.Fair

    Old bathroom layout, unclean with black mould. Sofa was dirty. Generally run down

    1 night romance trip, Jan. 23, 2020

    Verified Expedia guest review

  • 4.0.Fair

    Terrible hotel standard for accor group, broken floor carpet. Sound interruption from car park coming into my room. No compensation or nothing, poor room sound insulation.

    StevenLee, 2 night business trip, Jan. 14, 2020

    Verified Expedia guest review

  • 2.0.Poor

    Location was good hotel was ok poorly maintained for a Mercure chain hotel, as I would expect in Malaysia lack of hot water power cuts fuses tripping ... changed room to other issues ☹️. Extremely poor management ... billing system was extremely poor wasted hours working with senior management to resolve incorrect billing ... very frustrating stressful hotel to stay at ruined a good holiday, have travelled the world and never had this many issues with a hotel !!! Management at hotel were not helpful in any way some staff door men cleaners bar staff were great but are let down by poor management, no help with trips sight seeing etc .... a 1 star hotel at best ☹️

    Adrian, 6 night family trip, Jan. 8, 2020

    Verified Expedia guest review

  • 4.0.Fair

    Cleanliness wasnt up to par to the standard and rating of the hotel. Room service provided, didnt provide a change of towels, water glass wasnt washed, toilet wasnt clean. When I came back to the room and discover, i tried calling receptionist, operator and also housekeeping - there seem to be none picking up the call. Very upsetting to receive such service. The hotel staff after that did, apologize and wanted to do housekeeping but it was too late at night already.

    3 night business trip, Jan. 4, 2020

    Verified Expedia guest review

See all 422 reviews