Guests
All properties in Toronto, Ontario, Canada

Shangri-La Toronto, Toronto

Luxury hotel with 2 bars/lounges, near Metro Toronto Convention Centre

  • Free WiFi
From
$577 CAD

Image gallery

  • Deluxe Room, 1 King Bed - Guest Room View
  • Deluxe Room, 1 King Bed - Guest Room View
  • Pool
  • Pool
  • Deluxe Room, 1 King Bed - Guest Room View
Deluxe Room, 1 King Bed - Guest Room View. Image 1 of 69
1 / 69Deluxe Room, 1 King Bed - Guest Room View
188 University Avenue, Toronto, M5H 0A3, ON, Canada
9.4.Exceptional.
  • Could not have imagined a more perfect, luxurious, relaxing and papering stay. They truly…

    Jan. 21, 2022

  • The service at the hotel was amazing. Very helpful and engaged staff. The TV, the room…

    Nov. 25, 2021

See all 306 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • gap period enforced between guest stays72 hours
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Dining options
Convenient
Safe
Shopping
  • Parking available
  • Pool
  • Free WiFi
  • Pet-friendly
  • Airport transfer
  • Gym

Property highlights

Main amenities

  • 202 smoke-free guestrooms
  • Daily housekeeping
  • Near the beach
  • Restaurant and 2 bars/lounges
  • Full-service spa
  • Indoor pool

What’s around

  • In Downtown Toronto
  • The Path - 1 min walk
  • PATH Underground Shopping Mall - 1 min walk
  • Queen Street - 2 min walk
  • Four Seasons Centre - 4 min walk
  • Roy Thomson Hall - 5 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Deluxe Room, 1 King Bed
  • Executive Room, 1 King Bed
  • Premier Room, 1 King Bed
  • Suite, 1 Bedroom, City View
  • Deluxe Suite, 1 Bedroom
  • Executive Room, 2 Queen Beds
  • Premier Room, 2 Queen Beds
  • Presidential Suite, Balcony (Owner)
  • Signature Suite (Specialty)
  • Presidential Suite, Balcony (Shangri-La)
  • Executive Room, 1 King Bed, Terrace, City View
  • Premier Room, 1 King Bed, City View
  • Presidential Suite, Balcony

What’s around

Landmarks

  • In Downtown Toronto
  • The Path - 1 min walk
  • PATH Underground Shopping Mall - 1 min walk
  • Queen Street - 2 min walk
  • Four Seasons Centre - 4 min walk
  • Roy Thomson Hall - 5 min walk
  • Princess of Wales Theatre - 5 min walk
  • TIFF Bell Lightbox - 6 min walk
  • Nathan Phillips Square - 7 min walk
  • Metro Toronto Convention Centre - 8 min walk
  • Toronto City Hall - 10 min walk

Getting around

  • Pearson Intl. Airport (YYZ) - 21 min drive
  • Billy Bishop Toronto City Airport (YTZ) - 6 min drive
  • Union Station - 9 min walk
  • Exhibition Station - 5 min drive
  • Bloor Station - 10 min drive
  • King St West at University Ave West Side Stop - 3 min walk
  • Queen St West at University Ave Stop - 3 min walk
  • St Andrew Station - 3 min walk
  • Airport shuttle (surcharge)
Profile: Toronto Entertainment District

Profile: Toronto Entertainment District

The Toronto Entertainment District is one of the city’s most energetic areas. In the heart of downtown Toronto, and just blocks from Lake Ontario’s harbors, the district brims with nightclubs, theaters, performing arts venues, and cocktail bars. Lively crowds commingle with artsy, bohemian types, giving the area a versatile, welcoming feel.

The ornate Royal Alexandra Theatre on King Street is one of the district’s highlights—stage fanatics will delight in the musicals and comedies performed here. The family-friendly Ripley’s Aquarium of Canada is a crowd-pleasing public spot offering interactive programs and classic exhibits.

map
See on map
188 University Avenue, Toronto, M5H 0A3, ON, Canada

At a glance

Hotel size

  • This hotel has 202 rooms
  • This hotel is arranged over 66 floors

Arriving/leaving

  • Check-in time 3:00 PM-5:00 AM
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • Check COVID-19 restrictions.
  • At check-in, guests must provide a record of full COVID-19 vaccination

Special check-in instructions

Front desk staff will greet guests on arrival. At check-in, guests must provide a record of full COVID-19 vaccination. Guests providing vaccine records must have received complete COVID-19 vaccination at least 14 days prior to check-in. For more details, please contact the property using the information on the booking confirmation. The hotel's main entrance is located on 124 Simcoe St. between Richmond Street and Adelaide Street. Guests driving to the property should contact this property in advance.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 19

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)
  • Babysitting/childcare*

Pets

  • Pets allowed (dogs and cats only)*
  • Restrictions apply*
  • 1 per room (up to 50 lbs)
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Onsite valet parking (CAD 50.00 per night; includes in/out privileges)
  • Wheelchair-accessible parking on site
  • Electric vehicle charging point on site

Other information

  • Smoke-free property
*See fees and policies for additional details or extra charges

In the hotel

Food and drink

  • Full breakfast daily (surcharge)
  • 2 bars/lounges
  • Restaurant
  • 24-hour room service

Things to do

  • Number of indoor pools - 1
  • Free pool cabanas
  • 24-hour fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Fitness classes on site
  • Pilates classes on site
  • Yoga classes/instruction on site
  • Fitness facilities
  • Number of spa tubs - 1
  • Steam room
  • Sauna

Working away

  • 24-hour business center
  • Business center
  • Conference space
  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Year Built - 2012
  • Elevator
  • ATM/banking
  • Garden
  • Terrace
  • Fireplace in lobby

Accessibility

  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible public restroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible on-site restaurant

Languages Spoken

  • English
  • French
  • Japanese
  • Korean
  • Russian
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding available
  • Pillow menu
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding

Freshen up

  • Deep soaking bathtub
  • Rainfall showerhead
  • Designer toiletries
  • Hair dryer

Be entertained

  • LCD TV
  • Pay movies
  • Satellite TV channels
  • IPad

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Miraj Hammam Spa has massage/treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and facials. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Dining

Bosk - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting).

The Bar - This bar serves breakfast only.

Lobby Lounge - This lobby lounge specializes in Asian cuisine and serves light fare only.

Awards and affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Optional extras

  • Full breakfast is offered for an extra charge of CAD 56 for adults and CAD 56 for children (approximately)
  • Airport shuttle service is offered for an extra charge of CAD 199 per vehicle (roundtrip)

Children and extra bedsPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Babysitting/childcare is available for an extra charge

PetsPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Pets are allowed for an extra charge of CAD 125 per accommodation (may vary based on length of stay)
  • Contact the property at the number on the booking confirmation for details on pet restrictions

ParkingPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Valet parking costs CAD 50.00 per night with in/out privileges

Hygiene and cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 72 hours between bookings.

At check-in, guests must provide a record of full COVID-19 vaccination.

Guests providing vaccine records must have received complete COVID-19 vaccination at least 14 days prior to check-in.

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

This property accepts credit cards. Cash is not accepted.

The listed child breakfast fee applies to guests age 11 and younger.

Also known as

  • Hotel Shangri-la Toronto
  • Shangri-La Toronto Hotel
  • Shangri la hotel Toronto
  • Shangri-La Toronto Toronto
  • Shangri-La Toronto Hotel Toronto
  • Shangri-la Hotel Toronto
  • Shangri-la Toronto
  • Shangri-la Toronto Hotel
  • Toronto Hotel Shangri-la
  • Toronto Shangri-la
  • Toronto Shangri-la Hotel
  • Shangri la Hotel Toronto

*See fees and policies for additional details or extra charges

FAQs

  • Yes, Shangri-La Toronto does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that guests must provide documentation related to COVID-19 at check-in. Furthermore, disinfectant is used to clean the property, guests are provided with hand sanitizer, and social distancing measures are in place. Please note that this information has been provided by our partners.
  • Yes. Valet parking costs CAD 50.00 per night. Electric vehicle charging is available.
  • Yes, there's an indoor pool.
  • Yes, cats and dogs are welcome, with a limit of 1 per room and maximum weight of 50 lbs per pet. There's a charge of CAD 125 per accommodation, per stay. Food and water bowls are available.
  • You can check in from 3:00 PM - 5:00 AM. Check-out time is noon. Express check-in and check-out and contactless check-in and check-out are available.
  • Yes, Bosk offers alfresco dining and Asian cuisine. Nearby restaurants include PAI (3-min walk), Estiatorio Volos (3-min walk), and byblos (4-min walk).
  • Yes, an airport shuttle is available. The charge is CAD 199 per vehicle roundtrip.
  • No, this hotel doesn't have a casino, but Woodbine Racetrack (24-min drive) is nearby.
  • Onsite recreation at Shangri-La Toronto includes aerobics, Pilates, and yoga. Indulge in a treatment at the spa and soothe your senses in the spa tub. Shangri-La Toronto also has 2 bars, an indoor pool, and a 24-hour fitness center, as well as a sauna and a garden.
9.4.Exceptional.
  • 10.0.Exceptional

    Birthday Weekend

    Catherine, 1 night trip with friends, Dec. 3, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Excellent as always!

    Denise, 1 night family trip, Oct. 11, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Very nice hotel. Clean and well equipped. Staff was excellent. Location is great.

    Linn, 2 night family trip, Oct. 2, 2021

    Verified Expedia guest review

  • 4.0.Fair

    I have heard so many great things about the Shangri-La but my first stay was one made of nightmares. We had asked for early check-in and a note was written on our file. We got to the hotel at 12:30pm and were told the room was not ready and to come back at 3pm. This was fine as we understood that the early check in was not guaranteed. We returned at 4:45pm to get ready to go to an event. We were again told that the room was still not ready and they had no idea when the room would be ready. This was upsetting because we had an event to go to at 6pm. They offered a room to change in but we would then have to pack up our stuff and put it back in storage. Which would have been very inconvenient and we'd be late for the event. So we went to our event wearing the same clothes and not having been able to do anything. Came back from the event at 2am and spoke with a manager, were finally able to get a room. She was very friendly and helped us with a discount and "perks" we didn't even use but the damage was done. We were told the delay was due to the extra COVID protocols and housekeeping staff being behind. COVID protocols have been in place for some time now, it shouldn't be an excuse to have a room over 2 hours late. Spending good money at what it supposed to be a reputable hotel and not being able to get a room is far from acceptable.

    1 night trip with friends, Sep. 5, 2021

    Verified Hotels.com guest review

  • 8.0.Very Good

    Not the best bang for your buck

    For the money spent, the value was just ‘okay’.

    1 night trip, Sep. 3, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Everything was excellent.

    Barbara, 1 night trip, Sep. 1, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Excellent

    Denise, 1 night family trip, Aug. 29, 2021

    Verified Expedia guest review

  • 6.0.Good

    It was noisier than anticipated

    belinda, 2 night family trip, Aug. 27, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    I posted a rating yesterday by judy Gagnon

    Guy, 2 night family trip, Aug. 27, 2021

    Verified Hotels.com guest review

  • 4.0.Fair

    The room service typically called 1-1.5 hrs to bring up the requirement. I called 15 times to ask for water and I do not think I can come back to Shangrila due to room service being too slow.

    1 night trip with friends, Aug. 14, 2021

    Verified Expedia guest review

See all 306 reviews