Gigli d'Oro Suite, Rome

The hotel staff did not address any of our problems-air conditioning wasn’t working (and it was 90 degrees in Rome while we were there, so it was uncomfortably hot in the room the entire time), the hotel room smelled like mold, bathroom floor was too hot to stand on, no hot water in our shower the last day . The room also looked nothing like the pictures online. We also had to wait a half hour for someone to show up for our check in! The location was perfect and the breakfast was nice, but we were very disappointed with many aspects of our stay. We also emailed the hotel after we left (no one was available to check us out on the morning of our departure) and I asked that we hear from a manager and we never received an email from management. We will not be returning.

Good location and nice place. However, the room we got had a bathroom that was as hot as a sauna. The floor was extremely hot. We thought it was a radiant heated floor that just needed to be turned off. When we went to the front desk, we were informed that it was hot because the room was directly above the boiler and there was nothing they could do about it. We were told to wear slippers and turn up the AC. This did not help. Also, the shower did not work and the toilet leaked. If you stay here do not let them give you the Leonetto Room. I am glad we only stayed here one night.

The facility was absolutely beautiful! Stefan was beyond helpful & friendly. The location was nice but a little far from some of the major attractions requiring either taxi or Metro service. We would absolutely recommend the Gigli to anyone visiting Rome & would return ourselves.

Great place to stay, near to many tourist attractions. Staff very friendly and helpful. Would recommend this small boutique hotel

Rome is a very noisy city. Tucked slightly away away from the main street, right beside a museum, the hotel was located in the perfect location, within walking distance (bus stops) to main attractions, restaurants, sights and museums. With that came the noise. This is of course not the hotels fault. The seagulls would start screeching from 6:30am. The cars, sirens, suitcases, bikes and people talking are all being amplified by the cobbled streets. You can also hear other people talking/slamming doors in the corridor. I can see this being a big problem in the summer if you were to leave the windows open. The reception gentlemen all spoke excellent English and were very nice and welcoming. They offer a free happy hour service for guests between 4:30pm - 7:30pm every day. There is also a sister hotel where they offer a spa service at an extra cost. Breakfast was typical continental and the room was small and crowded at times. The room was clean and tidied everyday. The fridge didnt work and it took us some time to work out how to use the shower properly. Temperature was hot but the sink was too close to the door and tap too powerful, the water splashed out every time you turned it on too high. The room was modern and on the larger side with a table for 2 to sit at as well as a desk and king size bed. All in all if you didnt mind the noise (or breakfast), then this hotel is a very convenient and comfortable base to explore Rome.