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All properties in Lucerne, Canton of Lucerne, Switzerland

Altstadt Hotel Le Stelle Luzern, Lucerne

City-center hotel, steps from Chapel Bridge

  • Free WiFi
From
$128 CAD

Image gallery

  • Single Room (''Hirschenplatz'' View) - Guest Room
  • Single Room (''Hirschenplatz'' View) - Guest Room
  • Double Room (''Hirschplatz'' View) - Bathroom
  • Apartment ("Hirschplatz" View) - Bathroom
  • Single Room (''Hirschenplatz'' View) - Guest Room
Single Room (''Hirschenplatz'' View) - Guest Room. Image 1 of 41
1 / 41Single Room (''Hirschenplatz'' View) - Guest Room
8.0.Very Good.
  • Great location, very spacious,very nice staff, but the hotel was under renovation, the…

    Sep. 26, 2018

  • Close to transportation, and shopping. Staff were great and it was clean. Only negatives…

    Sep. 18, 2018

See all 122 reviews

Official standards

This property advises that it adheres to Clean & Safe (Switzerland) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Guests are provided with free hand sanitizer

Guests rated location

Shopping
Walkable
Safe
Convenient
  • Parking available
  • Free WiFi
  • Non-smoking

Property highlights

Main amenities

  • 16 smoke-free guestrooms
  • Daily housekeeping
  • Valet parking
  • Front desk safe
  • Laundry service
  • Multilingual staff

For families

  • Private bathroom
  • Television
  • Free toiletries
  • Daily housekeeping
  • Hair dryer
  • Minibar

What’s around

  • In Old Town Lucerne
  • Chapel Bridge - 3 min walk
  • KKL Lucerne - 8 min walk
  • Lion Monument - 11 min walk
  • Swiss Transportation Museum - 32 min walk
  • Lucerne Town Hall - 1 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Double Room with view to the adjacent building
  • Single Room with view to the adjacent building
  • Single Room (''Hirschenplatz'' View)
  • Double Room (''Hirschplatz'' View)
  • Apartment
  • Apartment ("Hirschplatz" View)

What’s around

Landmarks

  • In Old Town Lucerne
  • Chapel Bridge - 3 min walk
  • KKL Lucerne - 8 min walk
  • Lion Monument - 11 min walk
  • Swiss Transportation Museum - 32 min walk
  • Lucerne Town Hall - 1 min walk
  • Rosengart Collection - 1 min walk
  • Hertensteinstrasse - 2 min walk
  • Saint Peters Church - 3 min walk
  • Mill Bridge - 3 min walk
  • Jesuit Church - 3 min walk

Getting around

  • Zurich Airport (ZRH) - 45 min drive
  • Lucerne Station - 7 min walk
  • Lucerne (QLJ-Lucerne Train Station) - 7 min walk
  • Risch Rotkreuz Station - 14 min drive
map

At a glance

Hotel size

  • This hotel has 16 rooms
  • This hotel is arranged over 6 floors

Arriving/leaving

  • Check-in time 3 PM-11 PM
  • Check-out time is 11 AM

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

The front desk is open daily from 6:30 AM - 11 PM. The check-in location differs from the property location. To check in, go to Altstadt Hotel Krone Luzern, Weinmarkt 12, Lucerne If you arrive at the property after hours, you'll need to check in at an alternate location: Hotel des Balances, Weinmarkt, LucerneFront desk staff will greet guests on arrival. The property is located in a pedestrian zone. However, cars are allowed to park in front of the hotel during arrival and departure. Check-in and breakfast for this property are based at a different location, (Hotel Krone - Weinmarkt 12 - 6004 Lucerne, 74 meters from Altstadt Hotel Le Stelle Luzern). Check-in 11 PM-6:30 AM takes place at the Hotel des Balances across the street.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 25

Children

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Onsite valet parking (CHF 27.00 per night)

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Things to do

  • Hiking/biking trails nearby
  • Cross-country skiing nearby
  • Downhill skiing nearby
  • Sledding nearby
  • Snowboarding nearby
  • Snowshoeing nearby

Services

  • Front desk (limited hours)
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Luggage storage
  • Multilingual staff

Facilities

  • Number of buildings/towers - 1
  • Year Built - 2013
  • Safe-deposit box at front desk

Accessibility

  • Handrails in stairways

Languages Spoken

  • English
  • French
  • German

In the room

Home comforts

  • Minibar
  • Iron/ironing board (on request)

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • 26-inch LCD TV
  • Cable TV channels

Stay connected

  • Free WiFi

More

  • Daily housekeeping
  • In-room safe

Small print

Also known as

  • Altstadt Hotel Stelle Lucerne
  • Altstadt Hotel Stelle Luzern
  • Altstadt Stelle Luzern Lucerne
  • Altstadt Stelle Luzern
  • Altstadt Le Stelle Luzern
  • Altstadt Hotel Le Stelle Luzern Hotel
  • Altstadt Hotel Le Stelle Luzern Lucerne
  • Altstadt Hotel Le Stelle Luzern Hotel Lucerne
  • Altstadt Hotel Stelle
  • Altstadt Stelle Lucerne
  • Altstadt Stelle
  • Altstadt Hotel Stelle Luzern Lucerne
  • Altstadt Hotel Stelle Luzern
  • Altstadt Stelle Luzern Lucerne
  • Altstadt Stelle Luzern
  • Altstadt Hotel Stelle Luzern Lucerne

Optional extras

Late check-out can be arranged for an extra charge of CHF 50.00 (subject to availability)

Valet parking costs CHF 27.00 per night

Policies

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

Guests can rest easy knowing there's a smoke detector on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.

This property affirms that it follows the cleaning and disinfection practices of Clean & Safe (Switzerland).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards and cash.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:
  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: CHF 4.00 per person, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Altstadt Hotel Le Stelle Luzern does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer and social distancing measures are in place. Please note that this information has been provided by our partners.
  • Yes. Valet parking costs CHF 27.00 per night.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 3 PM - 11 PM. Check-out time is 11 AM. Late check-out is available for a charge of CHF 50.00 (subject to availability).
  • Yes. Nearby restaurants include Opus (3-min walk), Wirtshaus Taube (4-min walk), and Burgerstube Im Hotel Wilden Mann (4-min walk).
  • No, this hotel doesn't have a casino, but Grand Casino Lucerne (12-min walk) is nearby.
  • During the winter, enjoy nearby recreation like ice skating and cross-country skiing, and return when the snow melts for hiking and mountain climbing. Additional recreation nearby includes casino gaming.
8.0.Very Good.
  • 6.0.Good

    Small and functional

    Very close from the train terminal, small room, clean. There is no elevator from the first floor, the elevator is on the 2nd floor., so if you have heavy luggage it’s complicated....

    Norma Raquel, 1 night business trip, Feb. 12, 2020

    Verified Hotels.com guest review

  • 8.0.Very Good

    Convenient location

    Pro: convenient location Con: no check-in instruction at all and was difficult to locate the hotel.. it’s hidden in a restaurant. And check in counter was at another hotel in the group

    S, 1 night trip, Dec. 22, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Beautiful room, very clean and staff are friendly. The location is fantastic and overall, very satisfied. Highly recommended.

    E, 1 night trip, Sep. 25, 2019

    Verified Expedia guest review

  • 2.0.Poor

    Stay Somewhere Else

    I would NOT recommend the Apartments! It was barely better than some of the hostel experiences I’ve had. And for how expensive it was, we should have had a better place. When we arrived we found out that breakfast was not already included, and we would need to pay more for it. We were also told about city taxes. So we had to pay even more than we originally thought. Once we got into our room I was very disappointed with the cleanliness- the trash cans had trash still in them and there was hair in the sink and shower... it made be concerned whether the sheets had even been changed, that’s when I noticed dark stains on the comforters. Again, this is unacceptable. Additionally, our key card would not work on three separate occasions. The first time we thought we may have had it too close to our phones, so we started to be very careful on where to keep the keys... and then we had the problem two more times :/ EXTREMELY inconvenient. We spoke to hotel staff about these problems and we were told a note would be made. Not very helpful! Overall, it was not an enjoyable experience and quite expensive— a waste of money!

    3 night romance trip, Aug. 3, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Beautiful apartment central location. Highly recommend to stay here. Not idea of you have a rental car.

    1 night romance trip, Jul. 13, 2019

    Verified Expedia guest review

  • 8.0.Very Good

    The rooms are okay but there is NO air conditioning and it was hard to sleep at night. The have little fans but not so great. The hallways are super hot and all the rooms. At night there was a bright light on from the building across so we couldn't sleep for both reasons. There is no check in desk here, you have to check in at another building so it's a pain but they had breakfast there each day (you have to pay though) the staff at the restaurant was friendly and the food was descent. I probably wouldn't stay here again. You have to carry your luggage up to your room, there is a lift once you get to the 2nd floor but it didn't work at times and the stairs are slanted/old and the rooms are blah. We thought overall it was so so, descent location and all but not the greatest place we've ever stayed.

    3 night trip with friends, Jul. 5, 2019

    Verified Expedia guest review

  • 4.0.Fair

    Tiny room that looked out onto a wall. You don't go to Switzerland to get a window that opens onto a wall. The ceilings are really low and it's hot. No air conditioning and just a little fan for the room. The hotel is central and in a good spot in old town, although the room was simply somewhere to leave you bag and then come back to go to sleep. Nothing else. On check-out, they re-charged us for the full stay and the deposit on the first night then takes 14 days to get your money back to you. So basically, they hold an extra nights' accomodation until it gets refunded. I have never had this before.

    2 night romance trip, Jun. 26, 2019

    Verified Expedia guest review

  • 2.0.Poor

    No air con in a heat wave .crappy push together single beds to make a double.Noisy

    2 night romance trip, Jun. 24, 2019

    Verified Expedia guest review

  • 4.0.Fair

    This is not a hotel but very small serviced rooms away from the main hotel which looks after it. No clear instructions to find how to get in. It’s at the krone hotel after a local told me where to go. Our room was on the 4th floor with no air conditioning, room temperature of 38oC. Found a fan that you needed to ask where it was as the manager did not explain anything. Rude manager at front desk and very unhelpful. It’s says they valet park! Misleading as they charge you just to park your car on the road somewhere. Do not book this as our rate for the night was a rip-off. Very unhappy with our stay and possibly the worst experience of a hotel on Expedia. Lucerne is fantastic though.

    1 night romance trip, Jun. 3, 2019

    Verified Expedia guest review

  • 6.0.Good

    You get What you pay for.

    I can see why this place is cheaper than an Ibis. The room had a bed and a chair. Not even a tiny table. That sucked. To do my work, I sat on the edge of the bed and had my laptop on the chair, along with my water and sandwich. That sucked. But it had a coffee machine. That was great. It had a room safe and a fridge. That was good. It had an excellent outlook overlooking an historic plaza. That was good. It was in an excellent location in Lucerne. That was great. I had to drag my suitcase up a metal spiral suitcase before reaching the tiny slow elevator that I didn’t use again. That sucked. The reception for this hotel was in another nearby hotel which meant dragging my suitcase over cobbled streets. That sucked. The bed was really hard. That sucked. It was a short walk to the main Lucerne station and Co-op (food store). That was good. If you’re happy to share a chair, and then eat off it after you’ve moved your clothes to the bed, then you’ll love its location. It’s still and expensive hotel … but cheap for Lucerne. Would I go back again? Probably not. There were many goods to the Altstadt, but for me, the lack of even a basic teeny-weeny, itsy-bitsy table tipped the scales to “Sucks”.

    Chris, 3 night business trip, May 24, 2019

    Verified Hotels.com guest review

See all 122 reviews