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Hotel Victoria

Photo gallery for Hotel Victoria

View from room
Family Suite | Hypo-allergenic bedding, in-room safe, desk, soundproofing
King Suite with Balcony | Hypo-allergenic bedding, in-room safe, desk, soundproofing

Overview of Hotel Victoria

Hotel Victoria

3.5 star property
Riverfront hotel in Downtown Cuenca with restaurant and bar/lounge

9.4/10 Exceptional

123 verified guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Free WiFi
  • Pet-friendly
  • Non-smoking
  • Laundry facilities
Calle Larga 6-93 Y Borrero, Cuenca, Azuay, 10104
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Room service
  • Coffee shop/cafe
  • Terrace
  • 24-hour front desk
  • Garden
  • Library
  • Computer station
  • Front desk safe
  • Snack bar/deli
  • Laundry service
For families
  • Children stay free
  • Private bathroom
  • Television
  • Garden
  • Terrace
  • Daily housekeeping

Room options

About this area

What's nearby

  • In Downtown Cuenca

Getting around

  • Cuenca (CUE-Mariscal Lamar) - 13 min drive


  • El tunel - 2 min walk
  • Moliendo café - 2 min walk
  • Quo Vadis - 2 min walk
  • El Francès - 2 min walk
  • Thai Connection - 2 min walk

About this property

Hotel Victoria

A great choice for a stay in Cuenca, Hotel Victoria is just 2 mi (3.2 km) from the airport. For a bite to eat, guests can check out El Jardin, which is open for breakfast, lunch, and dinner and offers garden views. A bar/lounge, a snack bar/deli, and a terrace are other highlights at this Victorian hotel. The convenient parking and helpful staff get good marks from fellow travelers.


English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 23 rooms
  • Arranged over 5 floors


  • Check-in time from 1:00 PM - midnight
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • Up to 2 children (10 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)


  • Pets stay free
  • Pets must be supervised


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Free onsite self parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free English breakfast each morning 7:00 AM–10:00 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Children's menu

Working away

  • Computer station


  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Umbrellas


  • 1 building/tower
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Piano


  • Elevator


  • English
  • Spanish

Room amenities

Be entertained

  • Plasma television
  • Cable TV channels

Home comfort

  • Iron/ironing board (on request)
  • Washer and dryer

Sleep well

  • Hypo-allergenic bedding
  • Soundproofed rooms
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer (on request)
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water


  • Daily housekeeping
  • In-room safe

Special features


El Jardin - Overlooking the garden, this restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • All citizens of Ecuador will be charged the national value-added tax (12%) upon checkout. Non-residents on a tourist visa will not be required to pay this tax. The tax exemption does not apply for stays over 90 days.

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.


This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession

This property accepts credit cards. Cash is not accepted.

Also known as

Hotel Victoria Cuenca
Victoria Cuenca
Hotel Victoria Hotel
Hotel Victoria Cuenca
Hotel Victoria Hotel Cuenca

Frequently asked questions

Does Hotel Victoria offer free cancellation for a full refund?
Yes, Hotel Victoria does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Hotel Victoria?
As of 8 Dec 2022, prices found for a 1-night stay for 2 adults at Hotel Victoria on 10 Dec 2022 start from CA $90, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Hotel Victoria?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Hotel Victoria?
Yes, pets stay free.
Is parking offered on site at Hotel Victoria?
Yes, there's free self parking.
What are the check-in and check-out times at Hotel Victoria?
You can check in from 1:00 PM - midnight. Check-out time is noon.
What is there to do at Hotel Victoria and nearby?
Hotel Victoria has a garden.
Are there restaurants at or near Hotel Victoria?
Yes, El Jardin offers garden views. Nearby restaurants include Le Triskell Creperie (3-min walk), Kamaq Gastro Arte & Cultura (3-min walk), and Cuchi Suco BBQ Pit (4-min walk).
What's the area around Hotel Victoria like?
Hotel Victoria is located by the river in Downtown Cuenca, a short 1-minute walk from Río Tomebamba & Calle Larga and 7 minutes' walk from Calderon Park. Travelers say the area is safe.

Overall score and ratings






Staff & service




Property conditions & facilities



10/10 Exceptional

Beautiful hotel Amazing room 4 star restaurant
Ana, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Hotel Victoria was lovely and in an excellent location. It was spotless and the service at the hotel and restaurant was superb. We enjoyed using the upstairs sitting area outside of our room and the view from the balcony was fabulous. The only reason we did not give Hotel Victoria at the highest rating for comfort as the bed was a bit hard for our preference.
3-night trip
Verified guest review

10/10 Exceptional

The service is top-notch, especially all of the front desk staff. The amenities and room are comfortable and on the nicer side for Ecuador hotels, wonderful breakfast and bar area with established staff. Beds can be firm everywhere in Ecuador so don't hold this against the property because the pillows are great; as well, there is noise if on the street side (because it's so convenient for old town walking naturally), but it quiets down by about 10pm so it's acceptable if you want a larger family suite, and the convenience of being so close to the riverwalk and the main city attractions/walkable, which is key. Everything overall was so wonderful that we would definitely come back for a future stay.
Liz, 3-night family trip
Verified Expedia guest review

8/10 Very good

Greta, 3-night family trip
Verified guest review

10/10 Exceptional

Aiden, 8-night trip
Verified Expedia guest review

10/10 Exceptional

I would definitely stay again. The breakfasts were amazing!!!
Rita, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Great traditional Hotel at the river where you get treated as family. Great breakfast with beautiful views and outstanding gastronomy and service
Christian, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

All the staff was wonderful, starting with Victor and Flavio at the reception, Robert in the dining room, and the cleaning crew who’s name I didn’t catch. We arrived late evening with our child sick from the flight to Cuenca. Victor helped send an excellent tea to help with the nausea and stomach issues as well as a soup and drink for the parent who stayed in the room and couldn’t go out for dinner. Great hotel, comfortable and clean rooms and bathrooms. It felt just like being home. Right next to the Remigio Crespo Toral Museum and the Historical Center.
Mihaela, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Juan, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Excellent service, tons of local flavor in the decor, easy to walk. Loved it!
John, 3-night family trip
Verified Expedia guest review