Hotel Riu Palace Costa Rica - All Inclusive

4.0 star property
Beachfront property in Sardinal with free water park and spa

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Riu Palace Costa Rica - All Inclusive

Aerial view
Interior
Water park
4 outdoor pools, pool umbrellas, sun loungers
Minibar, in-room safe, desk, blackout drapes

Reviews

8.0 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Free breakfast
    Free breakfast
  • Spa
    Spa
  • Gym
    Gym
  • 24/7 front desk
    24/7 front desk
Main amenities
  • Daily housekeeping
  • On the beach
  • 4 restaurants and bar/lounge
  • Full-service spa
  • 4 outdoor pools
  • Free water park
  • Nightclub
  • Free supervised childcare
  • 24-hour fitness center
  • Sauna
  • Steam room
  • Beach sun loungers
Feel at home
  • Supervised childcare (free)
  • Children's pool
  • Playground on site
  • Private bathroom
  • Living room
  • Garden

Room options

Available filters for rooms
Showing 46 of 46 rooms

Junior Suite, Courtyard View (U)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Separate bedroom
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (E)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Private bathroom
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (B2C-CAN)

Highlights

Balcony
Air conditioning
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout drapes/curtains
Private bathroom
Shower/tub combination
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite, Jetted Tub, Ocean View (E)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Private bathroom
Hair dryer
  • 73 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, Courtyard View (B2C-CAN)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Separate bedroom
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Garden View (B2C-CAN)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Separate bedroom
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite (Jacuzzi | C)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout drapes/curtains
Private bathroom
  • 73 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, 2 Bedrooms, Garden View (B2C-US)

Highlights

Balcony
Air conditioning
Flat-screen TV
Ceiling fan
2 bedrooms
Blackout drapes/curtains
Private bathroom
Hair dryer
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite (Superior (L))

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Private bathroom
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Family Suite, 2 Bedrooms (U)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
2 bedrooms
  • 73 sq m
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

Suite, Jetted Tub, Ocean View (U)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout drapes/curtains
Private bathroom
  • 73 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, Garden View (U)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Separate bedroom
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Family Suite, 2 Bedrooms (C)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
2 bedrooms
  • 73 sq m
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

Junior Suite (L)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Separate bedroom
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite, Jetted Tub, Ocean View (B2C-US)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Private bathroom
Hair dryer
  • Sleeps 2
  • 1 King Bed

Family Suite, 2 Bedrooms (B2C-US)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
2 bedrooms
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite, Jetted Tub, Ocean View (L)

Highlights

Balcony
Air conditioning
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout drapes/curtains
Eco-friendly toiletries
Private bathroom
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, 2 Bedrooms, Courtyard View (B2C-US)

Highlights

Balcony
Air conditioning
Flat-screen TV
Ceiling fan
2 bedrooms
Blackout drapes/curtains
Private bathroom
Hair dryer
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, Courtyard View (B2C-US)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Private bathroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Garden View (B2C-US)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Private bathroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (B2C-US)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Private bathroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (L)

Highlights

Balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Private bathroom
Shower/tub combination
  • 40 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Family Suite, 2 Bedrooms (L)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
2 bedrooms
  • 40 sq m
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

Junior Suite, 2 Bedrooms, Ocean View (B2C-US)

Highlights

Balcony
Air conditioning
Flat-screen TV
Ceiling fan
2 bedrooms
Blackout drapes/curtains
Private bathroom
Hair dryer
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (U)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Separate bedroom
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms, Garden View (U)

Highlights

Balcony
Air conditioning
Flat-screen TV
Ceiling fan
2 bedrooms
Blackout drapes/curtains
Private bathroom
Hair dryer
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms, Courtyard View (B2C-CA)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Separate bedroom
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

Junior Suite, Connecting Rooms, Ocean View (B2C-CA)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Separate bedroom
  • Sleeps 6
  • 1 King Bed OR 2 Double Beds

Junior Suite, 2 Bedrooms, Ocean View (U)

Highlights

Balcony
Air conditioning
Flat-screen TV
Ceiling fan
2 bedrooms
Blackout drapes/curtains
Private bathroom
Hair dryer
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms, Courtyard View (U)

Highlights

Balcony
Air conditioning
Flat-screen TV
Ceiling fan
2 bedrooms
Blackout drapes/curtains
Private bathroom
Hair dryer
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms, Garden View (B2C-CA)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Separate bedroom
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

Junior Suite, Garden View (E)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Separate bedroom
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Courtyard View (E)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Separate bedroom
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (C)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Private bathroom
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Family Suite, 2 Bedrooms (B2C-CAN)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
2 bedrooms
  • 73 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite (Jacuzzi | B2C-CAN)

Highlights

Balcony
Air conditioning
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Private bathroom
Shower/tub combination
Hair dryer
  • Sleeps 2
  • 1 King Bed

Junior Suite, Connecting Rooms, Ocean View (C)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Separate bedroom
  • Sleeps 6
  • 1 King Bed OR 2 Double Beds

Junior Suite, Courtyard View (C)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Private bathroom
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms, Garden View (C)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Separate bedroom
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

Junior Suite, Garden View (C)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Private bathroom
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms, Courtyard View (C)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Separate bedroom
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

Suite Junior With Garden View

  • Sleeps 4
  • 1 Full Sofa Bed(s) and 1 King Bed(s) OR 2 Full Bed(s)

Room Superior

  • Sleeps 4
  • 2 Full Bed(s) OR 1 Full Sofa Bed(s) and 1 King Bed(s)

Family Suite -5 Guests-

  • Sleeps 5
  • 2 Full Bed(s) and 1 King Bed(s)

Suite Junior With Sea View

  • Sea view
  • Sleeps 4
  • 1 Full Sofa Bed(s) and 1 King Bed(s) OR 2 Full Bed(s)

Suite Superior With Ocean View

  • Ocean view
  • Sleeps 2
  • 1 King Bed(s)

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About the area

Map
Playa Matapalo- Sardinal, Carrillo, Sardinal, Guanacaste

What's nearby

  • Diamante Eco Adventure Park - 2 min walk - 0.2 km
  • Bahia Pez Vela Beach - 22 min drive - 11.3 km
  • Playa Potrero - 29 min drive - 16.5 km
  • Coco Beach - 39 min drive - 20.8 km
  • Ocotal Beach - 43 min drive - 23.2 km

Getting around

  • Daniel Oduber Intl. Airport (LIR) - 53 min drive
  • Tamarindo (TNO) - 63 min drive

Restaurants

  • ‪Restaurante Arenal - ‬9 min walk
  • ‪Restaurante Ocotal - ‬9 min walk
  • ‪Sports Bar - ‬9 min walk
  • ‪Restaurante Liberia - ‬9 min walk
  • ‪Restaurante Papagayo - ‬5 min walk

About this property

Hotel Riu Palace Costa Rica - All Inclusive

At Hotel Riu Palace Costa Rica - All Inclusive, you can hit the beach to play volleyball or relax in a sun lounger, plus you'll have access to onsite snorkeling, windsurfing, and kayaking. There's plenty of fun with the 4 outdoor pools and free water park, and guests in the mood for pampering can visit the spa to indulge in massages, facials, and body scrubs. Dining choices include 4 restaurants and the bar/lounge is a great place to grab a cold drink. Other highlights at this all-inclusive property include a nightclub, a poolside bar, and a 24-hour fitness center. Fellow travelers say great things about the pool and helpful staff.

All-inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)
In-room liquor dispensers

Water activities

Kayaking
Rowing/canoeing
Surfing/body boarding

Languages

English, Spanish

At a glance

Hotel size

  • 538 rooms
  • Arranged over 6 floors

Arriving/Leaving

  • Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
  • Late check-in subject to availability
  • Minimum check-in age: 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 21

Children

  • Free supervised childcare

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free buffet breakfast each morning 7 AM–10:30 AM
  • 4 restaurants
  • Bar/lounge
  • Poolside bar
  • Swim-up bar
  • Coffee shop
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Free water park access
  • Children's pool
  • Playground
  • Free supervised childcare/activities
  • Grocery/convenience store

What to do

  • On the beach
  • Tennis
  • Fitness classes
  • Beach volleyball
  • Kayaking
  • Snorkeling
  • Windsurfing
  • Scuba diving nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Free grocery shopping service
  • Hair salon
  • Luggage storage
  • Porter/bellhop
  • Beach sun loungers
  • Beach towels
  • Bike storage
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 2012
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
  • 24-hour fitness center
  • 4 outdoor pools
  • Free water park
  • Full-service spa
  • Nightclub
  • Sauna
  • Steam room
  • Waterslide
  • Vegan dining options
  • Vegetarian dining options
  • Humane treatment of captive wild animals
  • Locally-owned & organized tours & activities
  • Local artist showcase
  • Local culture & ecosystem education
  • 100% renewable energy
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Banquet hall
  • Art Deco architecture

Accessibility

  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible restaurant
  • Closed captioned TV

Room amenities

Be entertained

  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Turndown service
  • Bed sheets provided

What to enjoy

  • Balcony
  • Separate living room

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Eco-friendly toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Eco-friendly toiletries
  • Bulk dispenser for toiletries
  • Energy-saving switches
  • LED light bulbs
  • Water-efficient showers only

Special features

Spa

Guests can indulge in a pampering treatment at the property's full-service spa, Renova Spa. Services include facials and body scrubs. The spa is equipped with a spa tub and a steam room. Guests under 17 years old are not allowed in the spa.

Fees & policies

Pool, spa, & gym (if applicable)

  • Guests under 17 years old are not allowed in the spa

Policies

Only registered guests are allowed in the guestrooms.
This property uses a grey water recycling system.
Guests can rest easy knowing there's a fire extinguisher and a first aid kit on site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards. Cash is not accepted.
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Costa Rica Hotel Riu
Costa Rica Hotel Riu Palace
Costa Rica Palace
Hotel Riu
Hotel Riu Costa Rica
Hotel Riu Costa Rica All Inclusive
Hotel Riu Palace
Hotel Riu Palace Costa Rica All Inclusive
Palace Costa Rica
Hotel Riu Palace Costa Rica All Inclusive El Ocotal
Riu Palace Costa Rica El Ocotal
Riu Palace Costa Rica
Riu Palace Costa Rica All Inclusive El Ocotal
Riu Costa Rica Inclusive Ocot
Riu Palace Costa Rica All Inclusive
Hotel Riu Palace Costa Rica All Inclusive
Hotel Riu Palace Costa Rica - All Inclusive Sardinal

Frequently asked questions

Does Hotel Riu Palace Costa Rica - All Inclusive offer free cancellation for a full refund?
Yes, Hotel Riu Palace Costa Rica - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hotel Riu Palace Costa Rica - All Inclusive?
Yes, there are 4 outdoor pools and a children's pool.
Are pets allowed at Hotel Riu Palace Costa Rica - All Inclusive?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Hotel Riu Palace Costa Rica - All Inclusive?
Yes, there's free self parking.
What are the check-in and check-out times at Hotel Riu Palace Costa Rica - All Inclusive?
Check-in start time: 3:00 PM; Check-in end time: 11:00 PM. Check-out time is noon.
Is there an onsite casino at Hotel Riu Palace Costa Rica - All Inclusive?
No, this property doesn't have a casino, but El Coco Casino (22-min drive) is nearby.
What is there to do at Hotel Riu Palace Costa Rica - All Inclusive and nearby?
Have fun with onsite activities like kayaking, windsurfing, and snorkeling and improve your game at the onsite tennis courts. Additional recreation onsite includes fitness classes and volleyball. Indulge in a treatment at the spa and enjoy a swim in one of the 4 outdoor swimming pools. Hotel Riu Palace Costa Rica - All Inclusive also has a nightclub, a waterslide, and a 24-hour fitness center, as well as a sauna and a garden.
Are there restaurants at or near Hotel Riu Palace Costa Rica - All Inclusive?
Yes, there are 4 onsite restaurants.
Does Hotel Riu Palace Costa Rica - All Inclusive have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Hotel Riu Palace Costa Rica - All Inclusive like?
Hotel Riu Palace Costa Rica - All Inclusive is a short 2-minute walk from Diamante Eco Adventure Park and 7 minutes' walk from Playa Matapalo. Travelers say that the property is in a great location.

Hotel Riu Palace Costa Rica - All Inclusive Reviews

Reviews

8.0

Very good

8.4/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Popular mentions

Service staff
Food
Room
Beach
Restaurant
Buffets
Entertainment
Drinks
Location
Family friendly

What guests liked

  • The pool area was amazing, with multiple pools, great activities, and excellent service. (57 reviews)
  • The all-inclusive experience offered a wide variety of dining options, activities, and amenities that catered to diverse tastes and preferences. (12 reviews)
  • The beach was clean, beautiful, and lively with various activities, offering a secluded and private experience. (23 reviews)
romieromieFrom real guest reviews summarized by AI.

Reviews

8/10 Very good

Our experience in CR. No for partying
The service was amazing. The bed was comfortable. The food and drinks are really good. The place is really good overall. The only thing that we didn’t like is the guidance when you check in We were not told there’s two hours between breakfast and lunch that you don’t get any food besides A few sandwiches and coffee. I think they should tell you how many restaurants and the hours of operation once to check in. I will suggest to check the weather before you go. We went on a hurricane, so it was raining all day So we didn’t even get the beach or sun. Also, if you planning to go dancing or do something keep in mind that the nearest town is about at least one to two hours away. This place is to men to do outdoor stuff If you want to party, then the best will be at the resort , They don’t have any clubs for dancing, but they’re building one and they should be open next year . The rooms are outdated they look like the 80s. So they don’t look as nice as the pictures showed. A lot of times I didn’t taste any alcohol on my cocktails so if you want to get more for your money, I will suggest to ask for shots. Other than that, there’s not much to do there besides chill drink and eat and they have a band every night playing, but it’s usually local music. (Spanish) My suggestion is to have a DJ with more pop dance music for the guest.
Michael, 7-night trip
Verified Hotels.com guest review

4/10 Fair

Customer service
Our stay was average. It was very frustrating to have to show up to the restaurants at 5:30 in order to get a seat. Then some of them would be closed on nights we wanted to attend. The main issue is when we were leaving the resort, there was a tremendous amount of rain to the point the road was washed out. Our transport service advised our driver to turn around and have us wait out the rain at the resort. This was at 11:00AM. We attempted to do this; however, we were not allowed past the front gate. I even explained that we just wanted to wait in the lobby and use the restroom. We were told that we would have to pay an additional night to do this. This was very disheartening since we had already stayed there, had another reservation at a different resort, to attend a work conference. Our safety was at risk and RIU did nothing to accommodate. I don't think we will ever stay at this resort chain again.
Jennifer, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

This is a great all inclusive property for families. We had my 2 and 3 year old grandchildren and there were all kinds of activities (water park) to keep them entertained all day with great childrens shows put on by the entertainment staff every evening.
Paul, 4-night family trip
Verified Hotels.com guest review

2/10 Poor

Worse Riu Palace Option
Worse Riu Palace that we have stayed at, and we have stayed at several. Customer service is highly lacking especially in the buffet areas. It’s as though the staff does not want you there. Bottle water policy of one per room is ridiculous! When you call front desk to order water, it never shows up. Same goes for the mini fridge service, never stocked. Shower floor tile is slippery. Beach is terrible.
4-night trip with friends
Verified Hotels.com guest review

4/10 Fair

Old hotel
Zaid, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

This was a phenomenal experience. The staff is amazing. Monica and Jonas were phenomenal. The property is very well maintained. I would definitely recommend to come back again.
Angelique, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Nice place
Juan, 5-night family trip
Verified Expedia guest review

8/10 Very good

Darcy Lamae, 5-night trip
Verified Expedia guest review

8/10 Very good

Tinesha, 4-night trip
Verified Expedia guest review

10/10 Exceptional

We love the food here it’s delicious .. staff are nice
caroline, 5-night family trip
Verified Expedia guest review

4/10 Fair

My overall stay at this property was fair but I will not be returning. When I arrived at the hotel, I realized that part of my family was staying at the Guanacaste property, and they wanted to stay with the rest of our family at the Palace property. Thannya (identified as a Supervisor) was working at the front desk and told me all we would have to do is cancel our reservation at Guanacaste and she would provide an equivalent room at Palace. Once we returned after canceling our other reservation at Guanacaste, she told us that we would also need to pay a large additional cost to do the transfer. The fact that this information was not provided to us prior to canceling our original reservation is wildly unprofessional. When I told my concerns to Thannya she was extremely rude and told me that “I was wasting her time”. Additionally, the new room at Palace was disgusting - it was not cleaned properly, there was mold and the refrigerator did not work (I have photos). This was unsettling because my mother is elderly, has diabetes and needed to refrigerate her insulin. Even though I will not be returning to RIU resorts in the future, there were a few staff members that were actually very helpful and provided great customer service throughout our stay and I would like to acknowledge them: Maury (bellman), Sharon (front desk), Elmer (front desk), Alonso (cook) and Warren (pool bartender).
Terra, 5-night family trip
Verified Expedia guest review

2/10 Poor

Oscar, 3-night trip
Verified Expedia guest review

2/10 Poor

The service was poor and food was bad. I definitely would not stay here again. I almost missed my flight because the taxi service was not willing to provide transportation
Caren A, 4-night trip
Verified Expedia guest review

10/10 Exceptional

I looooved that the staff were friendly, helpful, and seemed genuinely happy to assist! They made my vacation much more pleasant and stress free. I also appreciated the food! There were so many options, we didn’t get to try everything. The only complaint was the energy of the female entertainers. They didn’t seem that happy to be there, and the performances were very low energy. The males did a great job!
Veta D, 3-night trip with friends
Verified Expedia guest review

6/10 Good

Graziella, 5-night trip
Verified Expedia guest review

4/10 Fair

The landscaping is beautiful and the pools are nice. Not enough beach front. The staff spoke limited english. Therefore, not pleasant.
Daniel, 7-night romance trip
Verified Orbitz guest review

10/10 Exceptional

The attention was very good. Very good food. Nice shows,
Hugo Oswaldo, 5-night family trip
Verified Expedia guest review

4/10 Fair

The amount of pools available and entertainment offered is enough to prevents guests from seeking entertainment outside of the facility.
Rosa, 4-night family trip
Verified Expedia guest review

6/10 Good

The Hotel looks like a 5-star hotel in the photo; but it is not, I would say that it is a 3 star hotel. It does not have the luxury of a hotel of higher category than 3-star hotels. The most uncomfortable thing is that they tell you that they have 4 restaurants for dinner; but they don't tell you that they are restaurants only for 50 people; Then you have to queue from 5:30 to be put on a list. The first 100 are the ones who dine (In a hotel with a capacity of 800 guests ??). Despite that the food was good. The Hotel was clean; but it is not properly maintained, The children's slide park looks like a 15-year-old park, some chairs were broken and some tables too.
Nelson Antonio, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

Nancy Carol, 7-night trip
Verified Expedia guest review

10/10 Exceptional

Cute
Brian, 5-night family trip
Verified Expedia guest review

2/10 Poor

Never received my $600 credit for the property, terrible bedding, most inconvenient dinning system by they won’t take reservations for restaurants they push you to eat at the buffet.
BABERY, 4-night family trip
Verified Expedia guest review

6/10 Good

It was nice experience! However the overpowering mildew & wet smell of the hotel was too much. staff & hospitality was amazing.
Nia, 3-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Will recommend
Modou Lamin, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Staffs are friendly… foods are good… safe hotel
Jennii, 5-night family trip
Verified Expedia guest review