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Hotel Reina Isabel, Quito

Beaux Arts hotel with restaurant, near Foch Square

  • Free WiFi and free parking
From
$74 CAD

Image gallery

  • Hotel Entrance
  • Hotel Entrance
  • Indoor Spa Tub
  • Indoor Spa Tub
  • Hotel Entrance
Hotel Entrance. Image 1 of 70
1 / 70Hotel Entrance
8.8.Fabulous.
  • Staff has an English problem. They upgraded me for free that was good but then they went…

    Jan. 25, 2020

  • Hotel layout was very good. The staff were very helpful especially Chris who helped us…

    Sep. 21, 2019

See all 351 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 48 hours gap period enforced between guest stays
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Safe
Dining options
Convenient
Transportation options
  • Free parking
  • Free WiFi
  • Gym
  • Non-smoking

Property highlights

Main amenities

  • 100 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Breakfast available
  • Health club
  • Spa services

For families

  • Free cribs/infant beds
  • Rollaway/extra beds (surcharge)
  • Free toiletries
  • Terrace
  • Daily housekeeping
  • Laundry facilities

What’s around

  • In La Mariscal
  • Foch Square - 5 min walk
  • Independence Square - 40 min walk
  • Catedral Metropolitana de Quito - 41 min walk
  • Quicentro Shopping - 2.4 mi / 3.8 km
  • Atahualpa Olympic Stadium - 2.5 mi / 4 km
The following facilities or services will be unavailable from September 9 2020 to March 1 2021 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Standard Room
  • Standard Twin Room
  • Deluxe Room
  • Premier Room (Twin)
  • Premier Room

Location

  • In La Mariscal
  • Foch Square - 5 min walk
  • Independence Square - 40 min walk

What’s around

Landmarks

  • In La Mariscal
  • Foch Square - 5 min walk
  • Independence Square - 40 min walk
  • Catedral Metropolitana de Quito - 41 min walk
  • Quicentro Shopping - 2.4 mi / 3.8 km
  • Atahualpa Olympic Stadium - 2.5 mi / 4 km
  • El Panecillo - 5.1 mi / 8.3 km
  • Estadio Rodrigo Paz Delgado - 10.2 mi / 16.4 km

Getting around

  • Mariscal Sucre Intl. Airport (UIO) - 36 min drive

At a glance

Hotel size

  • This hotel has 100 rooms
  • This hotel is arranged over 7 floors

Arriving/leaving

  • Check-in time 1:00 PM-anytime
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (4 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free covered onsite self parking
  • Wheelchair-accessible parking on site
  • Height restrictions apply for onsite parking
  • Onsite garage

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Continental breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Snack bar/deli
  • Room service (during limited hours)
  • Free reception

Things to do

  • Fitness facilities
  • Spa services on site
  • Free bicycles on site
  • Health club

Working away

  • Business center
  • Number of meeting rooms - 2
  • Conference space
  • Conference space size (feet) - 377
  • Conference space size (meters) - 35
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 2
  • Year Built - 100
  • Elevator
  • Safe-deposit box at front desk
  • Terrace
  • Television in common areas

Accessibility

  • Accessible bathroom
  • Wheelchair-accessible parking
  • Wheelchair-accessible public restroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchairs available on site

Languages Spoken

  • English
  • French
  • German
  • Spanish

In the room

Home comforts

  • Bathrobes
  • Iron/ironing board (on request)

Sleep well

  • Down comforter
  • Soundproofed rooms
  • Premium bedding

Freshen up

  • Bidet
  • Free toiletries
  • Hair dryer

Be entertained

  • LCD TV
  • Cable TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include facials and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Dining

Lumo Restaurante - Overlooking the garden, this restaurant specializes in international cuisine and serves breakfast, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Happy hour is offered. Open daily.

Small print

Also known as

  • Hotel Isabel Reina
  • Hotel Reina Isabel Hotel
  • Hotel Reina Isabel Quito
  • Hotel Reina Isabel Hotel Quito
  • Hotel Reina
  • Hotel Reina Isabel
  • Hotel Reina Isabel Quito
  • Reina Isabel Hotel
  • Reina Isabel Quito
  • Reina Isabel

Optional extras

Rollaway beds are available for USD 30 per night

Continental breakfast is offered for an extra charge of USD 9 for adults and USD 9 for children (approximately)

Dial-up Internet access is available in guestrooms for an extra charge

Policies

Only registered guests are allowed in the guestrooms.

Parking height restrictions apply.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards, debit cards, and cash.

Mandatory fees

Deposit: USD 100 per night

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Hotel Reina Isabel does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 1:00 PM - anytime. Check-out time is noon.
  • Yes, there's an onsite restaurant that offers alfresco dining, international cuisine, and garden views. The dining venue will be unavailable from September 9 2020 to March 1 2021 (dates subject to change). Nearby restaurants include La Casa de la Empanada (3-min walk), cacao shop cacao (3-min walk), and Roman (4-min walk).
  • Have fun during the warmer months with activities such as cycling. Enjoy amenities like a health club and spa services.
8.8.Fabulous.
  • 10.0.Exceptional

    We did not arrive until 2:30 in the morning due weather causing late flight from Houston. They were so helpful as usual. Best hotel in Quito for us.

    1 night romance trip, Jul. 30, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Great room at a great price! Close to the things that I needed and very comfortable (got an upgraded room).

    4 night trip, Apr. 12, 2019

    Verified Expedia guest review

  • 8.0.Very Good

    Great hotel, underground parking right beside the hotel! Great staff, everyone was fluent in english. Amazing brekfast, best I've ever had. Really enjoyed every aspect of the hotel, a bigger TV would be nice though.

    1 night romance trip, Mar. 26, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Nice patio balcony at the restaurant where you could eat or have cocktails, which provides an unbelievable view of the street and the mountains.

    2 night romance trip, Jan. 24, 2019

    Verified Expedia guest review

  • 8.0.Very Good

    Excellent location - close to restaurants, tour pick-ups and shopping. What I did not like was the fact that we ( my husband and I) were assigned a room in the older portion of the hotel. It was small and it had no bar fridge or air conditioning. Our travelling friend who was single was given a big room in the tower; yet we booked at the same time. This was very disconcerting. Also the bathroom floors were not very clean; not enough clothes hook in the bathroom and no shower cap provided. The shower set-up is awkward and the overmount vessel sink splatters . There was no Kleenex box for paper to absorb/clean up drips. We had an early tour to catch and the desk was not willing to provide a simple "bag breakfast " to take along even if we had breakfast included in our hotel booking. A little act of consideration goes a long way.

    5 night trip with friends, Jan. 24, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    The location is excellent and the staff are very helpful.

    RJ, 1 night romance trip, Jan. 3, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    All good except that breakfast could have more of a variety.

    4 night trip, Sep. 9, 2018

    Verified Expedia guest review

  • 4.0.Fair

    The room location was not good it was facing Amazonas Ave very noisey. It was very dry and stuuy. Rooms ending in 2 stay away from ie 402. Besides that ni e bogel

    1 night trip, Jun. 11, 2018

    Verified Expedia guest review

  • 8.0.Very Good

    We enjoyed this hotel very much.

    We arrived tired and late after driving for 9hrs from Olon/Montanita area on the coast and hotel staff were very quick to get us the 2 rooms we required. We got to our room and unfortunately we had a view of an alley and the solid cement wall of another hotel so I called the front desk and just asked if they had another room and they offered us another room on the 8th floor with 2 beds which we took. This new room had the most incredible view of Quito and they were so very nice and helpful to us. They called a cab for you every time you went out and let us leave our car parked in their lot after checkout. I definitely would suggest this hotel to anyone going to Quito. The Ecuadorian Market place is 4 blocks away where you can find traditional hats, ponchos, scarfs, dresses, chocolate and coffees, sweaters, wall hangings and so much more. They also have security at both entrances to their hotel. Staff were very nice, good location. It would be nice if they had an ice machine for guest use.

    Laura, Trip with friends, Apr. 20, 2018

    Verified Hotels.com guest review

  • 4.0.Fair

    Very unsafe for a female solo traveler

    The hotel has a driver who was very unstable emotionally. The front desk staff arranged it with him to take me to a certain destination, gave him the exact address which was very straight forward for $30. First of all when I got in the car I realized he was taking me to an opposite direction of my destination, I told him he was going the wrong way but he ignored, then while driving he was on his phone telling someone that the passenger is a woman who is alone and doesn’t know Spanish, and when he wasn’t talking on the phone he was talking to himself loud. I was about to have a heart attack out of fear and couldn’t call anyone because my SIM card was data only and started letting my family know with email that it seemed I was getting kidnapped. After he dropped me off at a wrong hotel which was two hours away from my destination then he asked for $70 and started making a scene and screaming demanding more money. I communicated the matter in detail with email to the hotel’s manager and got no response. Stay away from this hotel, when they hire unqualified unstable people like this driver who they put the customer in danger and the manager does not take responsibility. I felt terrorized and scared to death

    Maryam, 1 night trip, Apr. 2, 2021

    Verified Hotels.com guest review

See all 351 reviews