Excellent staff. Monika and Teodora were the most helpful and made our vacation worry free. Check-in, check out were efficient and the charges correct. Internet worked well. Tap water was drinkable. Bed was soft and pleasant to sleep in. There was a small fridge and a water heater for tea.
Our room was always cleaned to perfection. Breakfast was good, fresh, plentiful, reasonably priced.
Slight problems - the cable channel with the football championship was unwatchable.
Location is on the beach - very nice, but you'll need a car to go into town. Or taxi - about 20 leva. Restaurants-the one facing the hotel, The Sea Star, has relatively OK food. Blue Laguna, not so much.
There is a shuttle bus that goes into town at 8 AM (meaning that you may miss breakfast) and returns at 6 PM, Monday-Friday only.
Bring an extension cord with you. there was just one free outlet in the room. And one in the bathroom.
Bring cash, the great majority of local businesses do not take plastic, cash only. Exchange rates at Varna ATMs are worse than out of Bulgaria.
Be prepared to be ripped off by taxi people straight from the airport or train station. Hotel recommends Triumph Taxi, and we found it to be the most reasonable. On arrival, taxi man asked for 50 leva to hotel, when I knew from hotel that the average fare was 20 leva. It left us with a bitter taste from the getgo.