Chalet Ivy Hirafu

Photo gallery for Chalet Ivy Hirafu

Primary image
Outdoor spa tub
Flat-screen TV, DVD player
Flat-screen TV, DVD player
Premium bedding, down comforters, in-room safe, desk

Overview of Chalet Ivy Hirafu

Chalet Ivy Hirafu

3.5 star property
3.5-star ski-in/ski-out hotel with free ski shuttle, near Niseko Mountain Resort Grand Hirafu

9.4/10 Exceptional

241 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Free WiFi
  • Airport transfer
  • Gym
  • Air conditioning
The price is CA $140
Price available on 07/04/2022
Map
188-19 Aza Yamada, Kutchan, Hokkaido, 044-0081
Main amenities
  • Daily housekeeping
  • Ski-in/ski-out access
  • Restaurant and bar/lounge
  • Hot springs
  • Free ski shuttle
  • Free train station pick-up
  • Free train station drop-off
  • Ski rentals and lessons
  • Ski storage
  • Ski passes
  • 24-hour fitness center
  • Spa services
For families
  • Babysitting (surcharge)
  • Refrigerator
  • Connecting/adjoining rooms available
  • Private bathroom
  • Garden
  • Terrace
Cleaning & safety
  • Cleaned with disinfectant
  • 72-hour vacancy between guest room stays
  • Hand sanitizer provided
  • Personal protective equipment

Choose dates to view prices

About this area

Getting around

  • New Chitose Intl. Airport (CTS) - 103 min drive
  • Kutchan Station - 9 min drive
  • Niseko Station - 10 min drive
  • Free train station pick-up
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Free train station drop-off
  • Free ski shuttle

About this property

Chalet Ivy Hirafu

Placing you just steps from Niseko Mountain Resort Grand Hirafu, Chalet Ivy Hirafu allows you more time for skiing with ski-in/ski-out access. You can grab a bite to eat at the restaurant, or indulge in massages, body treatments, or aromatherapy. A bar/lounge, a 24-hour fitness center, and a fitness center are other highlights. Skiers will appreciate the free ski shuttle, along with access to ski passes, storage, and rentals. The helpful staff and location get great marks from fellow travelers.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 78 rooms
  • Arranged over 6 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - midnight
  • Minimum check-in age - 18
  • Check-out time is 11 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in

Required at check-in

  • Credit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site
  • Onsite parking limited
  • Height restrictions apply for onsite parking
  • Free offsite parking nearby

Transfers

  • Airport shuttle during limited hours*
  • Free train station shuttle*

Offsite

  • Area shuttle*
  • Free ski shuttle

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free English breakfast each morning 7 AM–10 AM
  • Restaurant
  • Bar/lounge

Taking the kids

  • Childcare in room (surcharge)

What to do

  • Hot springs
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Sledding nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Ski equipment rentals
  • Ski storage

Facilities

  • 2 buildings/towers
  • Built in 2012
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fireplace in lobby
  • 24-hour fitness center
  • Spa services
  • Massage/treatment rooms

Accessibility

  • Braille/raised signage
  • Elevator
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Handrails in stairways
  • Wheelchairs available on site

Languages spoken

  • Chinese (Mandarin)
  • English
  • Japanese

Ski

  • Ski-in/ski-out access
  • Free ski shuttle
  • Ski passes
  • Ski lessons
  • Ski storage
  • Ski rentals
  • Downhill skiing nearby
  • Snowboarding nearby
  • Snowmobiling nearby
  • Snowshoeing nearby

Room amenities

Be entertained

  • DVD player
  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Premium bedding

What to enjoy

  • In-room massage
  • Balcony

Freshen up

  • Private bathroom
  • Shower only
  • Bidet
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired Internet
  • Phone

Food and drink

  • Refrigerator
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. There are massage/treatment rooms available. Services include massages and body treatments. A variety of treatment therapies are provided, including aromatherapy and reflexology. Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). These services feature separate men and women areas.

Dining

HirafuZaka - This restaurant specializes in Japanese cuisine and serves breakfast, lunch, and dinner. Open daily.
Apres Lounge - This lobby lounge serves light fare only. Happy hour is offered. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.

Optional extras

  • Airport shuttle service is offered for an extra charge
  • Area shuttle service is offered for an extra charge
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • In-room babysitting is available for an extra charge
  • Rollaway beds are available for JPY 9950 per night

Parking

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Reservations are required for massage services, spa treatments, and private bath/onsen and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 72 hours between bookings.

Policies

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a fire extinguisher and a smoke detector on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts credit cards and cash.

Also known as

Chalet Ivy
Chalet Ivy Hotel
Chalet Ivy Hotel Kutchan
Chalet Ivy Kutchan
Chalet Ivy a Niseko Hotel Japan/Hokkaido - Kutchan-Cho
Chalet Ivy Japan/Hokkaido - Kutchan-Cho
Chalet Ivy
Chalet Ivy Hirafu Hotel
Chalet Ivy Hirafu Kutchan
Chalet Ivy Hirafu Hotel Kutchan

Frequently asked questions

Overall score and ratings

9.4

Exceptional

9.7/10

Cleanliness

9.5/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

8.7/10

Eco-friendliness

10/10 Exceptional

We stayed two nights at Chalet Ivy Hirafu. We loved it and had an amazing stay. Thank you so much for the great hospitality. It will be our go-to choice when we visit Niseko again. The room was spacious and there were plenty of in-room amenities that are so thoughtful. The onsen was wonderful and clean, especially loved the outdoor onsen. The service was top-notched, all the staff were super helpful and the shuttle service was so convenient to bring guests back and forth the ski area or Kutchan station, it was basically on demand and not limited to a fixed schedule. Breakfast was great too and the wine vending machine was awesome. Thank you!
Grace, 2-night trip with friends
Verified Expedia guest review

10/10 Exceptional

The staff at Chalet Ivy are very helpful and friendly, so from the moment of booking, to check in, to support during the stay, it was excellent. The hotel itself is very clean well situated and has all the options to relax. It is very well equipped for the active wintersport person with individual lockers for each room for your gear. The shuttle bus service to and from the station and the Gondola is excellent and on demand. I am very satisfied with my stay at Chalet Ivy.
3-night trip
Verified Expedia guest review

6/10 Good

Kelvin, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Great location. Incredibly friendly staff. Wonderful Onsen!
7-night romance trip
Verified Expedia guest review

10/10 Exceptional

Paul, 4-night family trip
Verified Hotels.com guest review

8/10 Very good

We loved the location, nice staff, the Onsen was delightful and breakfast was good.
SHAUN, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Great property snd amazing location for skiing Niseko and restaurants & bars
5-night romance trip
Verified Expedia guest review

10/10 Exceptional

Sasha, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Love the 24 hr onsen, room is clean and big. Walkable to dot base, but you would need to take their shuttle to gondola base. If you are going to other 3 areas, unfortunately the hotel does not provide shuttle, but can drop you off at visitor center, where you can take other shuttles.
6-night family trip
Verified Expedia guest review

10/10 Exceptional

very convenient as it is located in middle of the main road in niseko, right next to a drug store with food to buy. they also offer a private onsen for 45 mins with a very reasonable price which i particularly enjoy.
Chris, 2-night romance trip
Verified Expedia guest review