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All properties in Hanoi, Hanoi Province, Vietnam
1 room, 2 adults

Serene Boutique Hotel & Spa, Hanoi

4-star4 stars
Great for families

Good to know

  • In-room childcare (surcharge)
  • Babysitting or childcare (surcharge)
  • Free WiFi
  • Dry cleaning/laundry service
16-18 Bat Su, Hanoi, Vietnam

4-star hotel with spa, near Dong Xuan Market
  • Free WiFi
  • Great for families

    Good to know

    • In-room childcare (surcharge)
    • Babysitting or childcare (surcharge)
    • Free WiFi
    • Dry cleaning/laundry service
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

Vietnam may have travel restrictions in place, including self-quarantine, due to COVID-19. Find out more

  • When we had arrived to the hotel, they had upgraded our room. It was very nice and clean.…Feb. 11, 2020
  • The staff went above and beyond to help you. They were also extremely friendly.…Jan. 31, 2020

Serene Boutique Hotel & Spa, Hanoi

from $24 CAD
  • Deluxe Double or Twin Room
  • Family Room
  • Royal Suite, 1 King Bed
  • Executive Double Room
  • Superior Twin Room
  • Superior Double Room, No Windows

What’s around Serene Boutique Hotel & Spa, Hanoi

Landmarks

  • In Hoan Kiem
  • Hoan Kiem Lake - 10 min walk
  • Thang Long Water Puppet Theatre - 11 min walk
  • Hanoi Opera House - 23 min walk
  • Ho Chi Minh Mausoleum - 28 min walk
  • Dong Xuan Market - 6 min walk
  • St. Joseph's Cathedral - 10 min walk
  • Hanoi Old Town Night Market - 6 min walk

Getting around

  • Noi Bai Intl. Airport (HAN) - 23 min drive
  • Hanoi Long Bien Station - 9 min walk
  • Hanoi Railway Station - 19 min walk
  • Hanoi Giap Bat Station - 8 min drive
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 46 rooms
  • This hotel is arranged over 8 floors

Arriving/leaving

  • Check-in time 2:00 PM-5:30 AM
  • Check-out time is noon
  • Express check-in

Restrictions related to your trip

  • Vietnam may have travel restrictions in place, including self-quarantine, due to COVID-19.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • One child (6 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare*

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • No onsite parking

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • In-room childcare (surcharge)
Food and drink
  • 24-hour room service
  • Water dispenser
Things to do
  • Full-service spa
  • Spa treatment room(s)
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Year Built - 2013
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Television in common areas
Languages Spoken
  • English
  • Vietnamese

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board (on request)
Sleep well
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
Freshen up
  • Bidet
  • Free toiletries
  • Hair dryer
Be entertained
  • 32-inch flat-screen TV
  • Cable TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

Spa

Shining Spa has 2 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and Thai massages. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a steam room.

The spa is open daily.

Serene Boutique Hotel & Spa, Hanoi’s small print

Also known as

  • Serene Boutique Hotel Hanoi
  • Serene Boutique Hotel & Spa Hanoi
  • Serene Boutique Hotel & Spa Hotel Hanoi
  • Serene Boutique Hotel
  • Serene Boutique Hanoi
  • Serene Boutique
  • Legacy Old Quarter Hotel
  • Hanoi Legacy Hotel Bat Su Street
  • Serene Boutique
  • Serene Boutique & Spa Hanoi
  • Serene Boutique Hotel & Spa Hotel

Policies

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a smoke detector, a security system, a first aid kit, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Commonly-touched surfaces are cleaned with disinfectant between stays, and bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

For transfers, guests must contact the property 24 hours prior to arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards. Cash is not accepted.

Optional extras

Rollaway beds are available for VND 345000.0 per night

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of VND 410000 per vehicle (one way)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Serene Boutique Hotel & Spa, Hanoi

  • Does Serene Boutique Hotel & Spa offer free cancellation for a full refund?
    Yes, Serene Boutique Hotel & Spa does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Serene Boutique Hotel & Spa?
    This property confirms that guests are provided with hand sanitizer and requires staff to wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Serene Boutique Hotel & Spa?
    Sorry, there's no onsite parking at Serene Boutique Hotel & Spa.
  • Are pets allowed at Serene Boutique Hotel & Spa?
    Sorry, pets aren't allowed.
  • What are the check-in and check-out times at Serene Boutique Hotel & Spa?
    You can check in from 2:00 PM - 5:30 AM. Check-out time is noon. Express check-in is available.
  • Are there restaurants at or near Serene Boutique Hotel & Spa?
    Yes. Nearby restaurants include Huong Viet (3-min walk), Buddy Coffee & Travel (3-min walk), and Banh Mi 25 (3-min walk).
  • Is airport shuttle service offered by Serene Boutique Hotel & Spa?
    Yes, an airport shuttle is available. The charge is VND 410000 per vehicle one way.
  • What is there to do at Serene Boutique Hotel & Spa and nearby?
    Serene Boutique Hotel & Spa has a spa.

Recent reviews

Exceptional 9.6 From 555 reviews

Very Good 8.0
Nice stay
Johanne, ca2 night family trip
Exceptional 10.0
The service was above and beyond from contact before arrival to a greating that was amazing, We cannot say enough good things about the staff the breakfast the spa the assistance with our travel plans, Excellent in every way,
ca5 night romance trip
Exceptional 10.0
Great Stay
Amazing stay! Everything was great - location, room, staff, and breakfast!
ca3 night trip with friends
Exceptional 10.0
Great experience!
Staff was very friendly and professional. Room was very nice and clean. Had to leave early for a tour the next day prior to when the breakfast opened and the staff was very accommodating to allow me to go for breakfast earlier to ensure I got something to eat. Overall very nice, would definitely stay here again!
Celine, ca1 night trip
Exceptional 10.0
Staff very nice and helpful, upgraded us for free. Breakfast was delicious, tons of options Located in the old city, but just off the busy areas so not too loud.
ca1 night romance trip
Exceptional 10.0
The staff at Serene were excellent and made the check-in process very easy when we arrived in the city late! They provided us with a to-go complimentary breakfast before our early morning bus out of the city. Highly recommend!
ca2 night trip with friends
Exceptional 10.0
The building is Clean and decorated comfortably. Also Well located.
ca2 night family trip
Exceptional 10.0
The service was exceptional! The staff took care of me for my entire stay from airport pick up to recommending activities for me in Hanoi.
ca1 night trip
Exceptional 10.0
The staff, the breakfast, cleanliness , the location
Mississauga, ca3 night romance trip
Exceptional 10.0
Great budget hotel. Very clean, great location and very very friendly and helpful staff.
ca6 night romance trip

Serene Boutique Hotel & Spa, Hanoi