Hotel Terrazas de la Candelaria

Photo gallery for Hotel Terrazas de la Candelaria

Primary image
Outdoor pool, open 9 AM to midnight, sun loungers
Outdoor spa tub
Outdoor pool, open 9 AM to midnight, sun loungers
Balcony

Overview of Hotel Terrazas de la Candelaria

Hotel Terrazas de la Candelaria

3.0 star property
Family-friendly hotel in San Gil with 2 restaurants and spa

6.6/10 Good

26 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Airport transfer
Map
Km 1 Via San Gil Bucaramanga, Mogotes, San Gil, Santander, 684031
Main amenities
  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Health club
  • Children's pool
  • Pool bar
  • Room service
  • Coffee shop/cafe
  • In-room childcare
  • 24-hour business center
  • Airport drop-off service
For families
  • Children stay free
  • Cribs/infant beds (surcharge)
  • Babysitting (surcharge)
  • Children's pool
  • Private bathroom
  • Television

Choose dates to view prices

About this area

Getting around

  • Bucaramanga (BGA-Palonegro Intl.) - 97 min drive
  • Airport drop-off service
  • Area shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Theme park shuttle (surcharge)

About this property

Hotel Terrazas de la Candelaria

Hotel Terrazas de la Candelaria offers airport drop-off service (available on request). Guests can be pampered with massages at the spa, and Carbon de Palo, one of 2 restaurants, serves Latin American cuisine and is open for breakfast, lunch, and dinner. Other highlights at this Colonial hotel include an outdoor pool, a poolside bar, and a health club.

At a glance

Hotel size

  • 33 rooms
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in time starts at 3 PM
  • Check-out time is 1 PM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding, but may not be eligible for free breakfast
  • Parents must have child's birth certificate and photo ID*
  • Babysitting*
  • Supervised childcare*

Pets

  • Pets allowed (dogs and cats only, 2 per room, up to 44 lbs)*

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Free onsite valet parking
  • Free onsite RV/bus/truck parking
  • Free offsite parking nearby

Transfers

  • Airport drop off (available on request)*

Offsite

  • Area shuttle*
  • Shopping center shuttle*
  • Theme park shuttle*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free breakfast each morning 7:00 AM–9:30 AM
  • 2 restaurants
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Coffee/tea in a common area
  • Shared refrigerator
  • Room service (late night)
  • Snack bar/deli

Taking the kids

  • Children stay free
  • Children's pool
  • Supervised childcare (surcharge)
  • Grocery/convenience store
  • Children's menu

What to do

  • Hiking/biking trails
  • Shopping
  • Access to nearby outdoor pool
  • Bicycle rentals nearby
  • Ecotours nearby
  • Cave exploring nearby
  • Kayaking nearby
  • Scooter/moped rentals nearby
  • Skydiving nearby

Working away

  • 24-hour business center
  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Free grocery shopping service
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Umbrellas
  • Pool loungers

Facilities

  • 1 building/tower
  • Built in 2009
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Television in common areas
  • Health club
  • An outdoor pool
  • Full-service spa

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible path of travel

Languages spoken

  • Spanish

Room amenities

Be entertained

  • 18-inch TV

Home comfort

  • Portable fan
  • Washer and dryer

Sleep well

  • Crib/infant bed (surcharge)

What to enjoy

  • In-room massage
  • Yard

Freshen up

  • Private bathroom
  • Shower only

Stay connected

  • Free WiFi
  • Free long-distance and local calls

More

  • Daily housekeeping
  • Access via exterior corridors

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages.

Dining

Carbon de Palo - This poolside restaurant specializes in Latin American cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • For stays on or after January 1, 2023, residents of Colombia and non-residents staying 60 consecutive days or more will be charged a 19% national sales tax by the property at the time of stay. Travelers on a tourist visa will not be required to pay this tax. The tax may be charged where a room is shared by a taxable and a non-taxable guest.

Optional extras

  • Airport shuttle service is offered for an extra charge of COP 300000 per vehicle
  • Area shuttle, shopping center shuttle, and theme park shuttle service is offered for an extra charge

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • In-room babysitting is available for an extra charge
  • Supervised childcare is available for an extra charge
  • Cribs/infant beds are available for COP 35000.0 per night
  • If you are traveling with a child, your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

Pets

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Pets are allowed for an extra charge of COP 50000 per pet, per stay

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Pool access available from 9 AM to midnight
  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property does not have elevators.

This property accepts credit cards.

Also known as

Hotel Terrazas de la Candelaria
Hotel Terrazas de la Candelaria San Gil
Terrazas de la Candelaria
Terrazas de la Candelaria San Gil
Hotel Terrazas Candelaria San Gil
Hotel Terrazas Candelaria
Terrazas Candelaria San Gil
Terrazas Candelaria
Terrazas La Candelaria San Gil
Hotel Terrazas de la Candelaria Hotel
Hotel Terrazas de la Candelaria San Gil
Hotel Terrazas de la Candelaria Hotel San Gil

Frequently asked questions

Overall score and ratings

6.6

Good

7.1/10

Cleanliness

7.4/10

Staff & service

6.5/10

Property conditions & facilities

2/10 Poor

Think twice if you are booking here!
I reserved a room at hotel Terrazas for a couple of nights as a wedding present for my cousin. The hotel looked beautiful on the photos, with lots on well-kept landscaping, vibrant colors and very picturesque. I was completely embarrassed when he called to share the truth about this place. The humidity in the rooms was unbearable to the point that he was getting an asthma attack, and he has never suffered from any respiratory issues in his life. Not just that but they were afraid that if they open their luggage the bugs would jump in. I thought he was kidding until he sent me the photo of a spider that seemed as large as my hand! My cousin complaint to the front desk and they did moved them to a less humid room. I exchanged several emails with the hotel personnel, telling them of the unpleasant experience. Their argument was that it was a “Hotel Campestre” (countryside hotel) and that explained the humidity and bugs. At the end and after many emails back and forth we did make partial payment for the first night. The story does have a happy ending. My cousin found an absolutely gorgeous, clean and bug-less hotel called Hotel Muchuelo for half the price.
Verified Hotels.com guest review

4/10 Fair

Much too far out of town and road's not walkable
Ultimately we left three nights early, even though we had to pay for the whole time! We checked in and they gave us a terrible room that was dank and smelled of mildew and had absolutely NO view although the hotel was completely empty! We asked to move and after what seemed to take forever! Finally we got a less mildews room with a view and also a broken shower head and torn shower curtain. You are right across from the incline on the freeway and hear trucks downshifting all night.
Verified Expedia guest review

8/10 Very good

Recomendado pero lleven vehículo
El hotel es algo retirado, mejor si tienes vehículo. Desayuno muy rico, personal amable y presto a ayudarnos en nuestro evento.
Jenny Juliana, 3-night business trip
Verified Hotels.com guest review

8/10 Very good

Verified Hotels.com guest review

6/10 Good

Estuvimos en el VIP room. El servicio muy bueno, la vista hermosa,la comida buena. hace falta mesas de noche y un televisor mas grande.Proteger la entrada de insectos por debajo de la puerta de entrada.
Ignacio, 1-night romance trip
Verified Hotels.com guest review

8/10 Very good

Recomendación
La habitación muy cómoda, el desayuno muy completo y rico. El único problema es que dentro de la habitación entraban hormigas y se subían por todos lados
Fidel, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Excelente estadía
Excelente experiencia gratamente sorprendidos la comida espectacular las habitaciones en muy buen estado Todo el personal muy atento Les recomendamos revisar la señal de la tv en las mañanas no funcionaba
Hans, 2-night romance trip
Verified Hotels.com guest review

8/10 Very good

Jorge Bairon, 2-night family trip
Verified Hotels.com guest review

8/10 Very good

Bonito con buen Jacuzzi
Solo pasamos la noche en una parada hacia otro destino. Agradable el jacuzzi y bueno el restaurante. El ambiente por su ubicación en la montaña es agradable.
ENRIQUE, 1-night family trip
Verified Hotels.com guest review

6/10 Good

INCONFORME
Cabañas muy oscuras. Nunca hubo agua caliente siempre decian que lo estaban solucionando, las fotos de la pisicina son retocadas, pues realmente es muy pequeña. Los televisores son super viejos. De rescatar la alimentacion, estuvo rica. Afortunadamente nos la pasamos por fuera los 3 dias porque no hay mayor cosa que hacer en el hotel.
Diana gimena, 2-night family trip
Verified Hotels.com guest review