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All properties in Rapid City, South Dakota, United States of America
1 room, 2 adults

MainStay Suites, Rapid City

2.5-star2.5 stars
3321 Outfitter Road, Rapid City, SD, 57703, United States of America

City-center Rapid City hotel with indoor pool
  • Free WiFi in lobby and free parking
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
  • Front desk Staff Amber was Awesome!!!! We stayed at this hotel for 4 nights, rooms were…Oct. 14, 2019
  • Stayed only one night , hotel is older our room was just ok , not cleaned well pool is so…Aug. 18, 2019

MainStay Suites, Rapid City

from $141 CAD
  • Suite, 1 King Bed with Sofa bed, Non Smoking
  • Suite, 1 Queen Bed with Sofa bed, Non Smoking
  • Suite, Non Smoking

What’s around MainStay Suites, Rapid City

Landmarks

  • Heart of Rapid City
  • Central States Fairgrounds - 3.7 mi / 5.9 km
  • Mount Rushmore National Memorial - 26.1 mi / 42 km

Getting around

  • Rapid City Regional Airport (RAP) - 17 min drive
  • Free airport shuttle
  • Free area shuttle
  • Free shopping center shuttle

At a glance

Key facts

Hotel size

  • This hotel has 97 rooms
  • This hotel is arranged over 4 floors

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is 11 AM
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.
24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to get details. Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Up to 2 children stay free, per registered adult, when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas

Transportation

Transfers

  • Free airport shuttle (available 24 hours)

Parking

  • Free self parking

  • Free RV/bus/truck parking

Offsite

  • Free area shuttle within 5 miles

  • Free shopping center shuttle

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Barbecue grills
Things to do
  • Indoor pool 1
  • Pool sun loungers
  • Fitness facilities
Working away
  • Computer station
Services
  • 24-hour front desk
  • Dry cleaning/laundry service
  • Laundry facilities
Facilities
  • Number of buildings/towers - 1
  • Year Built - 2012
  • Elevator
  • Safe-deposit box at front desk
  • Picnic area
  • Television in common areas
Accessibility
  • Accessible bathroom
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
Languages Spoken
  • English

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Sofa bed
  • Sofa bed size double
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Hair dryer
Be entertained
  • 32-inch flat-screen TV
  • Premium TV channels
Stay connected
  • Desk
  • Free local calls
Food and drink
  • Full-sized refrigerator/freezer
  • Microwave
  • Kitchen
  • Stovetop
  • Cookware, dishware, and utensils
  • Dishwasher
More
  • Daily housekeeping

MainStay Suites, Rapid City’s small print

Also known as

  • MainStay Suites Hotel Rapid City
  • MainStay Suites Rapid City
  • MainStay Suites Hotel
  • MainStay Suites Rapid City
  • MainStay Suites Hotel Rapid City

Policies

Only registered guests are allowed in the guestrooms.

  • Pool access available from 6:00 AM to midnight.
  • Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision.

    Guests must contact this property in advance to reserve cribs/infant beds. Guests can rest easy knowing there's a carbon monoxide detector and a smoke detector on site.

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

    Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas.

    Contactless check-out is available.

    Individually-wrapped food options are available for breakfast.

    Each guestroom is kept vacant for a minimum of 24 hours between bookings.

    The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines.

    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

    The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

    Optional extras

    Early check-in can be arranged for an extra charge (subject to availability, amount varies)

    Late check-out can be arranged for an extra charge (subject to availability, amount varies)

    We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

    FAQs for MainStay Suites, Rapid City

    • Does MainStay Suites offer free cancellation for a full refund?
      Yes, MainStay Suites does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • Is parking offered at MainStay Suites?
      Yes, there's free self parking.
    • Is there a pool at MainStay Suites?
      Yes, there's an indoor pool. Guests have pool access from 6:00 AM to midnight.
    • Are pets allowed at MainStay Suites?
      Sorry, pets aren't allowed, but service animals are welcome.
    • What are the check-in and check-out times at MainStay Suites?
      You can check in from 3:00 PM to midnight. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is 11 AM. Late check-out is available for a charge (subject to availability).
    • Are there restaurants at or near MainStay Suites?
      Yes. Nearby restaurants include Sickies Garage Burgers & Brew (1-min walk), Dakotah Steakhouse (1 mi), and Longhorn Steakhouse (1.8 mi).
    • Is airport shuttle service offered by MainStay Suites?
      Yes, a free airport shuttle is available.
    • What is there to do near MainStay Suites?
      Recommended spots to visit include Central States Fairgrounds (3.7 mi) and Mount Rushmore National Memorial (26.1 mi).

    Recent reviews

    Very Good 8.4 From 549 reviews

    Exceptional 10.0
    Great time!
    I was very nice but breakfast was pretty much just cereal. Kind of sad. Other than that it was beautiful and everyone was so nice! Very comfortable to come back to and rest after a busy day.
    Hilary, us4 night family trip
    Exceptional 10.0
    Really enjoyed talking with Cody in the early morning. A really nice and helpful guy.
    us1 night family trip
    Very Good 8.0
    Clean, quiet, comfortable room with the amenities we needed for our stay. We stayed for 4 nights. The only issues we had were that we could not get extra pillows the first night and the staff did not seem to be using PPE. Minor issues, overall. We would definitely stay here again.
    Steve, us4 night family trip
    Good 6.0
    Room for improvement
    Overall it was a decent stay, but I did not like the lack of covid precautions by cleaning and front desk staff. There was a sign inside my room that said I needed to call for any cleaning. I thought that was great, I had sanitized my room on arrival and didn't want anyone coming in for safety reasons. The very first day I was out for work someone had come in my room to fold towels. I was very unhappy and had to ask for a do not disturb sign. Housekeeping tried to come in another time to replace my pillows. They wore no masks and no hand sanitizer in sight. I had also arranged for a pick up at the airport and they were 45 minutes late eventhough I had made the arrangement only an hour prior to the pick up time and they had chosen the time. Overall, staff was friendly and the room was comfortable. They put me right next to the lobby eventhough my reservation had requested to be away from the lobby. Really there was just some ball dropping going on.
    Nicole, us10 night business trip
    Exceptional 10.0
    Nice stay
    Very nice kitchen area. Comfy beds. Room to move. Easy check in. Very affordable!
    Carla, us1 night family trip
    Very Good 8.0
    It was a nice property, however... it was lead to believe the room was larger than a standard hotel room and it was not. The space was very tight.
    Julie, us4 night family trip
    Good 6.0
    Public Health Hazard
    Great location. The front desk clerks did not wear masks at any point. They had them around their chins most of the time. Only about 50% of housekeeping wore a mask. The elevator was broken the entire time we were there with no attempts to fix it. The breakfast area was set up for social distancing but none of the employees seemed to care so the attempt was not really worth it. The room itself was very nice for the price.
    Matthew, us3 night family trip
    Exceptional 10.0
    The staff was very friendly, although the girl that checked us in wore attire that was not very appropriate. Bra showing over a tube top. Not professional. But she was very nice and helpful. The room was clean, no complaints except that the hide-a-bed was not the most comfortable.
    Sherri, us2 night family trip
    Good 6.0
    Bathrooms need fan was so hot and damp after a shower. Need more cookware and utensils, platesn and cups. We had services for 3 but had 6 staying in the room. What's the point of getting a kitchenette if you can't cook anything.
    us2 night family trip
    Fair 4.0
    Hotel overbooked
    We booked a room with two queen beds and a sofa bed and paid extra for the larger room. When we arrived the manager said the room we booked was no longer available and the only rooms left were 1 queen bed with a sofa bed. This did not fit the description of the room we booked and paid a no refundable fee for. It also did not fit the needs of our family. We were given two rooms that we were told were across the hall but they were across and down the hall. Both rooms smelled musty and in one room there was a large chocolate on the floor. This gave me little confidence that the room had been sanitized before we checked in. The hotel told us the mistake of overbooking was Hotels.com fault but Hotels.com said it is the hotels fault. Disappointing customer service from both the hotel and the website. Needless to say, it was late and there were no hotels available in the area so we ended up splitting our kids up between the two rooms and my husband and I sleeping in separate rooms. Not the vacation I had in mind when I booked.
    Stephen, us1 night family trip

    MainStay Suites, Rapid City

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