Four Points by Sheraton Medan

Photo gallery for Four Points by Sheraton Medan

Primary image
Outdoor pool
Minibar, in-room safe, soundproofing, cribs/infant beds
Minibar, in-room safe, soundproofing, cribs/infant beds
Minibar, in-room safe, soundproofing, cribs/infant beds

Overview of Four Points by Sheraton Medan

Four Points by Sheraton Medan

4.0 star property
4-star hotel in Medan with spa and outdoor pool

8.2/10 Very good

100 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
Map
Jl. Gatot Subroto No. 395, Medan, North Sumatra, 20119
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Outdoor pool
  • 24-hour fitness center
  • Children's pool
  • 24-hour room service
  • Coffee shop/cafe
  • Conference center
  • Business center
  • 24-hour front desk
  • Coffee/tea in a common area
For families
  • Cribs/infant beds (surcharge)
  • Children's pool
  • Refrigerator
  • Private bathroom
  • Daily housekeeping
  • Laundry facilities
Cleaning & safety
  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Social distancing

Choose dates to view prices

About this area

What's nearby

  • Heart of Medan

Getting around

  • Medan (KNO-Kuala Namu Intl.) - 59 min drive

About this property

Four Points by Sheraton Medan

Enjoy your visit to Medan with a stay at Four Points by Sheraton Medan. Guests can visit the spa to indulge in Thai massages, aromatherapy, or reflexology, and The Eatery serves breakfast, lunch, and dinner. Other features of this upscale hotel include an outdoor pool, a bar/lounge, and a 24-hour fitness center. Fellow travelers say good things about the helpful staff and restaurant.

Languages

Chinese (Mandarin), English, Indonesian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Social distancing measures in place

Safety measures

Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 220 rooms

Arriving/Leaving

  • Check-in time from 2 PM - midnight
  • Late check-in subject to availability
  • Minimum check-in age - 17
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 17

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Free daily reception
  • 24-hour room service

Traveling with children

  • Children's pool
  • Grocery/convenience store

Working away

  • Business center
  • Meeting rooms
  • Computer station
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Television in common areas
  • 24-hour fitness center
  • An outdoor pool
  • Full-service spa

Accessibility

  • Elevator
  • Accessible bathroom
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Raised toilet seat
  • Lever door handles

Languages

  • Chinese (Mandarin)
  • English
  • Indonesian

Room amenities

Be entertained

  • 32-inch LED TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker

Sleep well

  • Soundproofed rooms
  • Crib/infant bed (surcharge)
  • Rollaway/extra bed (surcharge)

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Refrigerator
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Puncak Alam Spa. Services include sports massages, Thai massages, facials, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and reflexology.

The spa is open daily.

Dining

The Eatery - This restaurant serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar.
The Onyx - Onsite lobby lounge. Happy hour is offered. Open daily.

Fees & policies

Children & extra beds

  • Cribs/infant beds are available for IDR 350000.0 per stay
  • Rollaway beds are available for IDR 350000.0 per stay

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Social distancing measures are in place and guests are provided with hand sanitizer.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Policies

This property accepts credit cards, debit cards and cash.

Also known as

Grand Serela Hotel Medan
Hotel Serela
Serela
Serela Hotel
Four Points Sheraton Medan Hotel
Four Points Sheraton Medan
Four Points by Sheraton Medan Hotel
Four Points by Sheraton Medan Medan
Four Points by Sheraton Medan Hotel Medan

Frequently asked questions

Overall score and ratings

8.2

Very good

8.5/10

Cleanliness

8.1/10

Staff & service

9.1/10

Amenities

8.3/10

Property conditions & facilities

8.7/10

Eco-friendliness

10/10 Exceptional

Good hotel wz family friendly.
Very good for family stay
Mohd Rahman Bin, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Mohd Rahman Bin, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Good
The room is big and comfortable... located in central and convenient to travel to nearby malls or complex.
Edwin, 2-night business trip
Verified Hotels.com guest review

2/10 Poor

HENDRY, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Great value, clean, friendly staff food food in resturant. Small but good pool and a nice well equipped gym.
2-night romance trip
Verified Expedia guest review

4/10 Fair

Premium rooms facing main road, pretty noisy. Room glass windows should be double layers, which is not. Breakfast selections are the same everyday. 🙁 Poor service recovery by hotel staffs, including senior staff member of the reception.
Wee Beng, 6-night trip
Verified Hotels.com guest review

8/10 Very good

Very good nice and clean in the heart of the city
Nice hotel near city centre and everythings was so nice clean and excelence for business or family retreat.
Mohd Rahman Bin, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Jens, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent hotel in great location. Very friendly staff. Food is delicious
5-night trip with friends
Verified Expedia guest review

8/10 Very good

So So Hotel
Overall I stayed 5 nights in this Hotel, the main problem is majority of the Hotel staff can't speak and understand English for instance I encounter a problem for the 1st 2 days during breakfast, while I was consuming breakfast, I left my food and coffee on the table and went to take more food and when I came back to the table to continue my food, the waitress already cleared my table, this is unacceptable, the waitress can't wait to clear and clean the table without knowing the guest already left or not, for this incident I'm so upset and for the next 3 days I didn't took my breakfast anymore. Come on this is Sheraton Hotel, how could they employed this type of untrained & unknowledge personal, only this incident but overall the receptionist in the lobby is nice. I learn a lesson in future just book the room and no breakfats because they never improve or change. Hotel surrounding is too quiet. Hotel location is right outside the centre city is not very good. I'm returning to Medan soon but I'll still book this hotel but no breakfast, no thank you even if is free breakfast I'll still not consuming it anymore.
Chee Wan, 5-night romance trip
Verified Hotels.com guest review