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All properties in Hangzhou, Zhejiang, China
1 room, 2 adults

Midtown Shangri-La Hangzhou, Hangzhou

5-starFor the benefit of our customers, we have provided a rating based on our rating system.
6 Changshou Road, Kerry Central, Yan'an Road, Hangzhou, Zhejiang, 310006, China

Luxury hotel with full-service spa, connected to a shopping center, near West Lake
  • Free WiFi and free parking
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
  • Excellent staff at the Horizon lounge, attention to detail.Feb. 13, 2019
  • Rooms are great and beds are super comfortable. In room dining and “The Midtown” main…Aug. 16, 2018

Midtown Shangri-La Hangzhou, Hangzhou

from $177 CAD
  • Bask in Winter-Deluxe King room
  • Bask in Winter-Deluxe Twin room
  • Deluxe King Room
  • Horizon Premier King Room
  • Horizon Lakeview King Room
  • Horizon Club King Room
  • Premier King Room
  • Premier Lakeview King Room
  • Executive Suite King Room
  • Executive Lakeview Suite King Room
  • Deluxe Twin Room
  • Premier Twin Room
  • Premier Lakeview Twin Room
  • Horizon Club Twin Room
  • Horizon King Room
  • Bask in winter- Premier Lake King room
  • Bask in Winter-Primer King room
  • Bask in Winter-Primer Twin room
  • Family Fun Theme Room
  • Suite (Specialty)
  • Suite (Shangri-La)

What’s around Midtown Shangri-La Hangzhou, Hangzhou

Landmarks

  • In Xihu
  • West Lake - 5 min walk
  • Broken Bridge - 12 min walk
  • Hangzhou Botanical Garden - 2.6 mi / 4.2 km
  • Zhejiang University - 2.6 mi / 4.2 km
  • Leifeng Pagoda - 2.9 mi / 4.6 km
  • Lingyin Temple - 4.5 mi / 7.2 km
  • Hangzhou Zoo - 6.4 mi / 10.3 km

Getting around

  • Hangzhou (HGH-Xiaoshan Intl.) - 40 min drive
  • Hangzhou Station - 6 min drive
  • Hangzhou East Railway Station - 9 min drive
  • Hangzhou Yuhang Station - 18 min drive
  • Fengqi Road Station - 6 min walk
  • Longxiangqiao Station - 11 min walk
  • Wulin Square Station - 15 min walk
  • Train station drop-off (surcharge)
  • Train station pick-up (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 414 rooms
  • This hotel is arranged over 13 floors

Arriving/leaving

  • Check-in time 2 PM-midnight
  • Check-out time is noon
  • Express check-in/out
Front desk staff will greet guests on arrival. Guests who book breakfast-inclusive rate plans will receive breakfast for adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.
Guests may be subject to health screenings for COVID-19 at the property. Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

Travelling with others

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi and wired Internet access in rooms

Transportation

Transfers

  • Train station shuttle *

Parking

  • Free self parking on site

Payment types at the property

  • Cash
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • 2 restaurants
  • 2 bars/lounges
  • Coffee shop/café
  • 24-hour room service
Things to do
  • Indoor pool
  • Fitness facilities
  • Full-service spa
  • Spa tub
  • Health club
  • Sauna
Working away
  • Business center
  • Meeting rooms
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Porter/bellhop
Facilities
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Grab bar - near toilet
  • Bathroom emergency pull cord
Languages Spoken
  • Chinese
  • English

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Turndown service
Freshen up
  • Private bathroom
  • Separate bathtub and shower
  • Designer toiletries
  • Hair dryer
Be entertained
  • LCD TV
  • Satellite TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Chi. A variety of treatment therapies are provided, including reflexology.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Dining

Chengzhong - This restaurant specializes in Chinese cuisine and serves lunch and dinner.

Central Market - This café specializes in international cuisine and serves breakfast, lunch, and dinner.

Midtown Brewery - This gastropub serves lunch and dinner.

The Great Lounge - Onsite bar.

Midtown Shangri-La Hangzhou, Hangzhou’s small print

Also known as

  • Midtown Shangri-La Hangzhou Hotel
  • Midtown Shangri-La Hotel
  • Midtown Shangri-La
  • Midtown Shangri la Hangzhou
  • Midtown Shangri-La Hangzhou Hotel
  • Midtown Shangri-La Hangzhou Hangzhou
  • Midtown Shangri-La Hangzhou Hotel Hangzhou

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Noise-free guestrooms cannot be guaranteed.

Only registered guests are allowed in the guestrooms.

Children under 16 years old are not allowed in the spa without adult supervision.

Guests under 16 years old are not allowed in the spa.

Parking height restrictions apply.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property 72 hours prior to arrival at the number on the booking confirmation.

Optional extras

Buffet breakfast is offered for an extra charge of CNY 194 for adults and CNY 97 for children (approximately)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Midtown Shangri-La Hangzhou, Hangzhou

  • Does Midtown Shangri-La Hangzhou offer free cancellation for a full refund?
    Yes, Midtown Shangri-La Hangzhou does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Midtown Shangri-La Hangzhou?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Midtown Shangri-La Hangzhou?
    Yes, there's free self parking.
  • Is there a pool at Midtown Shangri-La Hangzhou?
    Yes, there's an indoor pool.
  • Are pets allowed at Midtown Shangri-La Hangzhou?
    Sorry, pets aren't allowed.
  • What are the check-in and check-out times at Midtown Shangri-La Hangzhou?
    You can check in from 2 PM to midnight. Check-out time is noon.
  • Are there restaurants at or near Midtown Shangri-La Hangzhou?
    Yes, there are 2 onsite restaurants.
  • What is there to do near Midtown Shangri-La Hangzhou?
    Recommended spots to visit include West Lake (5-min walk) and Broken Bridge (12-min walk), along with Hangzhou Botanical Garden (2.6 mi) and Zhejiang University (2.6 mi).

Recent reviews

Fabulous 8.6 From 124 reviews

Very Good 8.0
The hotel is excellent. Location is desirable. The staff is very friendly and helpful.
Enid, us3 night trip
Exceptional 10.0
Excellent service and location
The location is excellent and easy access to the city center and the lake as well. The service is great as the staffs are very helpfuland friendly. We upgraded to the Horizon club and the food n drink are excellent. The people are friendly and I would like to praise Strong Zhuang who has been very helpful during our stayed.
Wai Kuen Bonnie, us4 night romance trip
Exceptional 10.0
Tasty breakfast and nice club lounge access
The club lounge on the top floor is good for happy hour and casual chat. Breakfast is tasty and great!
Ruolin, us1 night family trip
Very Good 8.0
An enjoyable stay in Hangzhou. Location is good. Hotel is next to the famous scenic West Lake. With shopping & life style Mall, Kerry Center by the side, it's so convenient. Metro is also located below Kerry Center making accessibility so easy. Con : Hotel need to improve on the quality of it's break fast spread. Room carpet may need to be replaced due to wear & tear.
Woon Kiat, sg2 night trip with friends
Good 6.0
Customer service needs major improvement
When we arrived at the hotel around 3pm, we were informed that the rooms were not available. However, the check in time was at 2 PM. They informed us that we needed to wait another two hours possibly, which would’ve made our check in time at 5 PM. That was the first stumbling block, coupling on top of that the receptionist at the front desk was not very helpful or professional in apologizing or suggesting a room upgrade at a discount price. It almost seems as if it was our fault for arriving at the hotel and booking them, and not as a proper guest of the hotel. For a five-star facility, I was expecting great customer service and professionalism. Unfortunately some of these for fell short, I do not know if this is the result of Hangzhou culture, or the greater demographic of China, I was expecting the service to not be subpar, but of very high standards. Perhaps, it is because I am bilingual in Chinese and English, that they treated me as if I was from China, which I’m not as I showed them my passport abroad. In any case, as a frequent traveler, and as a gold member of hotels.com, this stay was not to my understanding of our five-star hotel should be run. The room also had a stale and smoking smell, even though we requested a non-smoking room. The stay was barely satisfactory.
us3 night family trip
Very Good 8.0
Good location & extremely comfortable hotel
Excellent experience. Ideal location for visit to West Lake, short walk to main attractions & plenty of nearby restaurants. Hotel was excellent, comfortable & big enough to stretch out. Lovely shower/bath & excellent room service. Consierge service excellent - only slight downside was self service breakfast was a bit chaotic in sense was very busy & was constantly trying to avoid bumping into people. However, food options good.
Dave, gb4 night romance trip
Exceptional 10.0
Nice and clean
This hotel has a very good location. It connects with a big mall with many restaurants.
us1 night romance trip
Exceptional 10.0
Very good location , staffs are nice, lobby and restaurant are beautiful. Breakfast not excellent
us2 night romance trip
Very Good 8.0
Very good location
Very good location. Clean room and comfortable bed.
Yingjie Ella, sg1 night business trip
Very Good 8.0
I took my mom to stay in this hotel and she had a nice experience.
Xu, us1 night family trip

Midtown Shangri-La Hangzhou, Hangzhou

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