Guests
All properties in Hangzhou, Zhejiang, China

Midtown Shangri-La, Hangzhou, Hangzhou

Luxury hotel with full-service spa, connected to a shopping center, near West Lake

  • Free WiFi and free parking
From
$223 CAD

Image gallery

  • Pool
  • Pool
  • Pool
  • Deluxe Twin Room - Bathroom
  • Pool
Pool. Image 1 of 70
1 / 70Pool
6 Changshou Road, Kerry Central, Hangzhou, 310006, Zhejiang, China
8.6.Fabulous.
  • Excellent staff at the Horizon lounge, attention to detail.

    Feb. 7, 2019

  • Liked all of it, very nice place.

    Jul. 15, 2021

See all 80 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Convenient
Safe

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities
    • Free parking
    • Pool
    • Free WiFi
    • Gym
    • Non-smoking
    • Air Conditioning

    Property highlights

    Main amenities

    • 414 smoke-free guestrooms
    • Daily housekeeping
    • 2 restaurants and 2 bars/lounges
    • Full-service spa
    • Indoor pool
    • Breakfast available

    For families

    • Rollaway/extra beds (surcharge)
    • Connecting/adjoining rooms available
    • Private bathroom
    • Separate bathtub and shower
    • Free toiletries
    • Daily housekeeping

    What’s around

    • In Xihu
    • West Lake - 5 min walk
    • Broken Bridge - 12 min walk
    • Hangzhou Botanical Garden - 2.6 mi / 4.2 km
    • Zhejiang University - 2.6 mi / 4.2 km
    • Leifeng Pagoda - 2.9 mi / 4.6 km

    Book this property and collect stamps after your stay

    Remember, collect 10 stamps, get 1 reward* night

    Enter dates for 2 guests

    Guests
    • Deluxe King Room
    • Horizon Premier King Room
    • Horizon Lakeview King Room
    • Horizon Club King Room
    • Premier King Room
    • Premier Lakeview King Room
    • Executive Suite King Room
    • Executive Lakeview Suite King Room
    • Deluxe Twin Room
    • Premier Twin Room
    • Premier Lakeview Twin Room
    • Horizon Club Twin Room
    • Suite (Specialty)
    • Suite (Shangri-La)

    What’s around

    Landmarks

    • In Xihu
    • West Lake - 5 min walk
    • Broken Bridge - 12 min walk
    • Hangzhou Botanical Garden - 2.6 mi / 4.2 km
    • Zhejiang University - 2.6 mi / 4.2 km
    • Leifeng Pagoda - 2.9 mi / 4.6 km
    • Lingyin Temple - 4.3 mi / 6.9 km
    • Hangzhou Zoo - 6.4 mi / 10.3 km

    Getting around

    • Hangzhou (HGH-Xiaoshan Intl.) - 22 min drive
    • Hangzhou Station - 6 min drive
    • Hangzhou East Railway Station - 9 min drive
    • Hangzhou Yuhang Station - 18 min drive
    • Fengqi Road Station - 6 min walk
    • Longxiangqiao Station - 12 min walk
    • Wulin Square Station - 15 min walk
    • Train station drop-off (surcharge)
    • Train station pick-up (surcharge)
    map
    See on map
    6 Changshou Road, Kerry Central, Hangzhou, 310006, Zhejiang, China

    At a glance

    Hotel size

    • This hotel has 414 rooms
    • This hotel is arranged over 13 floors

    Arriving/leaving

    • Check-in time 2 PM-midnight
    • Check-out time is noon
    • Express check-in/out

    Restrictions related to your trip

    • Check COVID-19 restrictions.

    Special check-in instructions

    Front desk staff will greet guests on arrival. Guests may be subject to health screenings for COVID-19 at the property. Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.
    Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

    Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required

    Children

    • No cribs (infant beds)

    Pets

    • Pets not allowed

    Internet

    • Free WiFi in public areas
    • Free WiFi and wired Internet access in rooms

    Transfers

    • Train station shuttle*

    Parking

    • Free onsite self parking
    • Wheelchair-accessible parking on site
    • Height restrictions apply for onsite parking

    Other information

    • Smoke-free property
    *See fees and policies for additional details or extra charges

    In the hotel

    Food and drink

    • Buffet breakfast daily (surcharge)
    • 2 restaurants
    • 2 bars/lounges
    • Coffee shop/café
    • Snack bar/deli
    • 24-hour room service

    Things to do

    • Indoor pool
    • Fitness facilities
    • Full-service spa
    • Spa tub
    • Health club
    • Sauna

    Working away

    • Business center
    • Meeting rooms

    Services

    • 24-hour front desk
    • Concierge services
    • Tours/ticket assistance
    • Limo or Town Car service available
    • Dry cleaning/laundry service
    • Laundry facilities
    • Free newspapers in lobby
    • Luggage storage
    • Wedding services
    • Porter/bellhop

    Facilities

    • Elevator
    • ATM/banking
    • Safe-deposit box at front desk

    Accessibility

    • Accessible bathroom
    • In-room accessibility
    • Wheelchair accessible
    • Wheelchair-accessible parking
    • Grab bar - near toilet
    • Bathroom emergency pull cord

    Languages Spoken

    • Chinese
    • English

    In the room

    Home comforts

    • Air conditioning
    • Minibar
    • Coffee/tea maker
    • Bathrobes
    • Slippers
    • Iron/ironing board

    Sleep well

    • Hypo-allergenic bedding available
    • Pillow menu
    • Down comforter
    • Blackout drapes/curtains
    • Soundproofed rooms
    • Turndown service

    Freshen up

    • Private bathroom
    • Separate bathtub and shower
    • Designer toiletries
    • Hair dryer

    Be entertained

    • LCD TV
    • Satellite TV channels

    Stay connected

    • Desk
    • Free WiFi
    • Phone

    Food and drink

    • Free bottled water

    More

    • Daily housekeeping
    • In-room safe
    • Connecting/adjoining rooms available

    Special features

    Spa

    Guests can indulge in a pampering treatment at the hotel's full-service spa, Chi. A variety of treatment therapies are provided, including reflexology.

    The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

    Dining

    Chengzhong - This restaurant specializes in Chinese cuisine and serves lunch and dinner.

    Central Market - This café specializes in international cuisine and serves breakfast, lunch, and dinner.

    Midtown Brewery - This gastropub serves lunch and dinner.

    The Great Lounge - Onsite bar.

    Fees & policies

    Optional extras

    • Buffet breakfast is offered for an extra charge of CNY 194 per person (approximately)

    Children and extra bedsPay at property

    • Rollaway beds are available for CNY 350 per night

    ParkingPay at property

    • Parking height restrictions apply

    Pool, spa, and gym (if applicable)Pay at property

    • Children under 16 years old are not allowed in the spa without adult supervision
    • Guests under 16 years old are not allowed in the spa

    Hygiene and cleanliness

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

    Personal protective equipment, including masks, will be available to guests.

    Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

    Contactless check-in and contactless check-out are available.

    Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

    Policies

    The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

    Noise-free guestrooms cannot be guaranteed.

    Only registered guests are allowed in the guestrooms.

    Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

    For transfers, guests must contact the property 72 hours prior to arrival at the number on the booking confirmation.

    This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay and cash.

    Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

    Also known as

    • Midtown Shangri-La Hangzhou Hotel
    • Midtown Shangri La, Hangzhou
    • Midtown Shangri-La, Hangzhou Hotel
    • Midtown Shangri-La, Hangzhou Hangzhou
    • Midtown Shangri-La, Hangzhou Hotel Hangzhou
    • Midtown Shangri-La Hotel
    • Midtown Shangri-La
    • Midtown Shangri la Hangzhou
    • Midtown Shangri La Hangzhou

    *See fees and policies for additional details or extra charges

    FAQs

    • Yes, Midtown Shangri-La, Hangzhou does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
    • Yes, there's free self parking.
    • Yes, there's an indoor pool.
    • Sorry, pets aren't allowed.
    • You can check in from 2 PM - midnight. Check-out time is noon. Express check-in and check-out and contactless check-in and check-out are available.
    • Yes, there are 2 onsite restaurants, featuring Chinese cuisine. The dining venue will be unavailable from July 1 2021 to January 1 2022 (dates subject to change). Nearby restaurants include Sawasdee Thai Restaurant (3-min walk), Blue Frog (4-min walk), and Pho Vietnamese restaurant (4-min walk).
    • Midtown Shangri-La, Hangzhou has 2 bars and a spa, as well as an indoor pool and a health club.
    8.6.Fabulous.
    • 8.0.Very Good

      The hotel is excellent. Location is desirable. The staff is very friendly and helpful.

      Enid, 3 night trip, Dec. 18, 2019

      Verified Hotels.com guest review

    • 10.0.Exceptional

      The Room was very nice The lobby of the hotel is nice and location of the hotel is excellent Staff are very friendly

      2 night business trip, Nov. 16, 2019

      Verified Expedia guest review

    • 10.0.Exceptional

      Excellent service and location

      The location is excellent and easy access to the city center and the lake as well. The service is great as the staffs are very helpfuland friendly. We upgraded to the Horizon club and the food n drink are excellent. The people are friendly and I would like to praise Strong Zhuang who has been very helpful during our stayed.

      Wai Kuen Bonnie, 4 night romance trip, Sep. 27, 2019

      Verified Hotels.com guest review

    • 10.0.Exceptional

      Tasty breakfast and nice club lounge access

      The club lounge on the top floor is good for happy hour and casual chat. Breakfast is tasty and great!

      Ruolin, 1 night family trip, Sep. 3, 2019

      Verified Hotels.com guest review

    • 6.0.Good

      Customer service needs major improvement

      When we arrived at the hotel around 3pm, we were informed that the rooms were not available. However, the check in time was at 2 PM. They informed us that we needed to wait another two hours possibly, which would’ve made our check in time at 5 PM. That was the first stumbling block, coupling on top of that the receptionist at the front desk was not very helpful or professional in apologizing or suggesting a room upgrade at a discount price. It almost seems as if it was our fault for arriving at the hotel and booking them, and not as a proper guest of the hotel. For a five-star facility, I was expecting great customer service and professionalism. Unfortunately some of these for fell short, I do not know if this is the result of Hangzhou culture, or the greater demographic of China, I was expecting the service to not be subpar, but of very high standards. Perhaps, it is because I am bilingual in Chinese and English, that they treated me as if I was from China, which I’m not as I showed them my passport abroad. In any case, as a frequent traveler, and as a gold member of hotels.com, this stay was not to my understanding of our five-star hotel should be run. The room also had a stale and smoking smell, even though we requested a non-smoking room. The stay was barely satisfactory.

      3 night family trip, Sep. 3, 2019

      Verified Hotels.com guest review

    • 8.0.Very Good

      An enjoyable stay in Hangzhou. Location is good. Hotel is next to the famous scenic West Lake. With shopping & life style Mall, Kerry Center by the side, it's so convenient. Metro is also located below Kerry Center making accessibility so easy. Con : Hotel need to improve on the quality of it's break fast spread. Room carpet may need to be replaced due to wear & tear.

      Woon Kiat, 2 night trip with friends, Sep. 2, 2019

      Verified Hotels.com guest review

    • 8.0.Very Good

      I stayed in this hotel back in Oct last year, but this time it’s noisy with many children running around, and the hall way smells very damp with dehumidifiers maybe because of its raining season.... but the location is great with access to a shopping mall and to the subway, and the restaurants are excellent, too.

      3 night business trip, Jul. 10, 2019

      Verified Expedia guest review

    • 8.0.Very Good

      Good location & extremely comfortable hotel

      Excellent experience. Ideal location for visit to West Lake, short walk to main attractions & plenty of nearby restaurants. Hotel was excellent, comfortable & big enough to stretch out. Lovely shower/bath & excellent room service. Consierge service excellent - only slight downside was self service breakfast was a bit chaotic in sense was very busy & was constantly trying to avoid bumping into people. However, food options good.

      Dave, 4 night romance trip, Apr. 25, 2019

      Verified Hotels.com guest review

    • 10.0.Exceptional

      I liked everything , staff was very nice and helpful

      3 night business trip, Mar. 20, 2019

      Verified Expedia guest review

    • 10.0.Exceptional

      This is so far one of the best hotels that I have stayed in China with excellent service.

      2 night business trip, Mar. 17, 2019

      Verified Expedia guest review

    See all 80 reviews